The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB
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9.6 79 Reviews
  • The Grove Care Home, Grimsby
The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby.

With excellent staff and a homely environment, residents can enjoy the comforts of home whilst the having the assurance that the highly trained care team are on hand to help with any needs.

Residents enjoy spacious flats and rooms fitted to a high standard. They can personalise their flats with their own pictures and possessions. The Grove has been carefully thought out for all residents to maintain a high level of independence, from walk-in showers for ease of use, to kitchenettes in bedrooms to entertain families and friends privately.

The newly refurbished lounge and conservatory lead out onto a spacious patio enabling residents to relax and enjoy views of the country park. Residents can also now enjoy a pamper day in the newly added Elegance Hair Salon, or a hot drink in The Coffee Club Café. The home enjoys close ties with the local community and volunteers from the village often help out with events and activities enabling residents to maintain friendships, hobbies and interests. Residents enjoy a lively program of activities from gardening to crafts, painting and singing.

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Care Provided by The Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Shorter (Home Manager)
  • Admission Criteria
    • Respite care offered
    • Ages 55+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact The Grove Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Grove Care Home is always open, visitors are welcome at any time.


  • Parking

  • Large on-site car park available.


The Grove Care Home Reviews (79)

Total of 79, showing 61-79
9.6

The Grove Care Home has a Review Score of 9.6 (9.569) out of 10, based on 23 reviews in the last 2 years. Over all time The Grove Care Home has 79 reviews.

Overall Experience

  • 52
  • 23
  • 3
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  • 0

Date Published

79
4
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23
56

Review from Jill E (Sister of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted my family members have found The Grove.

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Review from Owen S (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to this home after the home which was in the place that she had lived in her whole life, closed down. So it was a big move for her. She settled really well and with myself and partner living around the corner, we were able to visit every day. The staff encouraged my mum to eat her meals
in the dining room and she made friends very quickly. But sadly her condition deteriorated very quickly and the staff were brilliant and very caring. We would very much recommend The Grove. The manager was also very helpful and couldn't do enough for us. Mum died after 4 weeks there, but we were so pleased she moved here.

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Review from J A (Resident) assisted by family/friend published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am happy at The Grove all staff are nice and friendly.
My only concern is the high turnover of staff.

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Review from B B (Friend of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere, staff always pleasant. Clean and warm, everyone seems well cared for.

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Review from A G (Sister of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my sister, everybody is very pleasant. My sister always looks well cared for and her room is lovely and clean.

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Review from M L (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the privacy The Grove Care Home provides - once your door is closed there is no noise heard from neighbouring flats. The carers are particularly good in caring for those who are bewildered or have dementia - comforting, reassuring and showing support. They are magnificent in helping those who
cannot feed themselves ensuring they get a good meal and keeping them calm and happy.


I think we are lucky in having good carers. I have been shown nothing but kindness and respect across the board, even after death the care goes on- a Welsh lady who passed away recently left looking presentable surrounded with daffodils.


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Review from Susan F (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at The Grove for nearly three years and she has loved it never once saying that she wished she hadn't come. The home is like a first class hotel. Mum loves her flat and calls it home. The care is superb and the staff are always friendly and willing to help. Nothing is too much
to ask! I chose this home by word of mouth from a satisfied relative. What a relief to find such a caring, pleasant and happy home. I know that mum is so well looked after and is safe and secure. I highly recommend it to all.

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Review from A B (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care of The Grove in Grimsby for the period of 1 year up to mother recently passing away due to dementia. I cannot thank the team, staff and management enough. Very supportive and caring, very professional on dealing with all aspects that occur and required dealing with in
the last weeks of my mother's life. The palliative/end of life care was outstanding and I thank all concerned. I would recommend The Grove to family and friends as they made mother's last year of life a "happy one" being altogether rather than on her own.

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Review from Joan T (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here and I feel she gets good care and help which is updated as her needs change. The activities are very good and will no doubt get better still with the appointment of a new activities coordinator. The staff treat the residents with compassion and dignity.

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Review from Elaine (Friend of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and caring. There is a welcoming atmosphere. My friend likes the food and drinks are always offered. Activities are provided five days a week. The setting is beautiful, next to a park.

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Review from Julie R (Daughter of Resident) published on 7 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent 10 out of 10. lovely staff. A real home for my mother.

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Review from Carol (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In April of last year the costs rose and the reasons given were refurbishment of rooms. My mother's room has not been refurbished since she moved in eighteen months ago. I'm not sure how often the rooms are cleaned but I spotted a biro on the bathroom floor several weeks ago, close to the sliding doors
and it was still there a few weeks later.

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Review from M P (Partner of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner seems to be at least reasonably contented with the overall attention which she receives. Her main observations are with the standard of the meals served. The 'activities' in the afternoon are beneficial.

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Review from Malcolm W (Son of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is pleasantly situated in a quiet area of Waltham overlooking a park. The staff are always friendly and the management run the home in a professional and competent manner. Communication is good and any problems with family are notified to us immediately. There are activities daily so every
day is different. There are many walks around the home and this enables you to take family out easily.

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Review from D W J (Son of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident for over three years. She feels safe and well cared for and I am confident in the staff who treat her with respect and kindness.
My mother's move to a care home was something I was very worried about. It was sad for me to see her loose her independence. It has however worked
out better than I could have hoped thanks to the excellent staff and good management.

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Review from J G (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at The Grove for over a year now. The staff are very welcoming and friendly. I have never smelled urine etc as I have in other homes. It is a nice small, compact home. The grounds are lovely and for the residents to face the public park is lovely, to watch the general public weakling dog
etc is nice.
The activities are wonderful. So many to choose from and they are regular and organised. A tribute to the hard work the activity organiser - she does a superb job. It is very difficult watching for my mum sink deep into dementia but The Grove home certainly have given my mum the quality of life she deserves. I would recommend The Grove to other for sure.

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Review from Rita E (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a permanent resident until his failing health caused his death. During his time at The Grove he received excellent care and attention together with genuine compassion and friendship. Dad was always treated with the greatest respect and dignity. I felt no matter what time of the day his
family called the care was 24/7 for him and us. I submitted a review after dads death to say what an excellent home The Grove was. I believe they are worthy of this update review due to the aftercare they have shown making me feel welcome on return visits, when I take Christmas cards in. Their care and memories of dad are always upheld. The warmth and welcome given to family on visits is excellent. The staff and service is excellent. I would highly recommend The Grove as an excellent care home.

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Review from Dee W (Daughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have just enjoyed a pre Christmas meal with my mum at The Grove. We were served by the care staff, greeted on arrival and seated in a beautifully decorated dining room. We were given an option of wine or a soft drink. We had previously chosen our meals. We had opted for prawn cocktail,
which was served with a fresh crisp salad, followed by Beef in Guinness, dumpling, mashed potatoes, cabbage and carrots. The beef was beautifully tender and delicious, but the cabbage was over cooked For dessert my husband had pear and berry crumble and I had ice-cream with butterscotch sauce. The meal ended with tea or coffee with an after dinner mint. The whole meal was presented and delivered well by the attentive staff. The meal was followed by entertainment in the lounge.
My mum is lucky to have a very large room overlooking the entrance and small wooded area. She enjoys seeing people coming and going, and has the added advantage of being near to the lift and stairs, so there is not much goes on that she doesn't see and know about! Her transition into full time care was made easy by the staff and we have been made welcome at all times.

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Review from Kathryn S (Daughter of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently died, but was in The Grove Care Home for approx. 14 months. My mother had dementia and the care & attention of all the employees has been exemplary. I couldn't have wished for more love, attention & respect towards my mother. My mother's room had its own kitchen, bathroom and
the main room was big enough for a bed, chairs, draw/cupboard space and tv. There was a large lounge downstairs for residents with TV and a quiet room. The home had activities for the residents and sometimes entertainment i.e. singer. At the end of her life, staff again were extremely helpful and kind to the family, nothing was too much trouble. I would highly recommend The Grove.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for The Grove Care Home is calculated as follows: ( (189 Excellents x 5) + (54 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 269 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Grove Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Cheryl

Cheryl Shorter

Job Title: Home Manager

Joined: 2024

Cheryl is our Home Manager at The Grove Care Home, she has many years of experience in the care sector and is passionate about providing the very best person-centred care for our residents.


Ros

Ros Wells

Job Title: Customer Relations Manager

Joined: 2018

Ros has over twenty years experience in the private health care sector, she started her working life in nursing, working as a District Nurse and in Community Hospitals in London. For the last five years she has managed care homes in London and has returned to her native Lincolnshire to take up her position as Customer Relations Manager at The Grove Care Home.


Mel

Mel Smalley

Job Title: Senior Carer

Joined: 2001

Mel has been at The Grove for over 16 years starting as a carer, she has worked as a night Senior and now day Senior Carer. Mel has seen lots of changes at The Grove over the years.
"It's been great to really get to know all the residents in the long term, a few of which have been here since I started working at The Grove. We also have a great team of volunteers here at The Grove who do an amazing job running art groups, bingo sessions and helping out at events, there's a great atmosphere here".


Mel enjoys seeing the residents enjoying themselves especially when there's music and entertainment for them to sing along to.
Mel lives locally and has 4 children and 5 grandchildren, she has NVQ level 3 and specialist medication training.


Sue

Sue Trotter

Job Title: Administrator

Joined: 2007

Sue has worked at The Grove for over 10 years and is a familiar face for anyone visiting The Grove.
"I enjoy seeing all the relatives, friends and volunteers coming in and out and getting to know everyone."
Sue deals with all the administration for The Grove, from enquiries to staff queries and helping to organise events.
"I love getting to know the residents and hearing all their stories".