The home welcome visitors at any time.
There is a large car park with overflow parking to the front of the Home.
Newgrove House Care Home has a Review Score of 9.6 (9.643) out of 10, based on 9 reviews in the last 2 years. Over all time Newgrove House Care Home has 16 reviews.
Review from Sarah B (Daughter of Resident) published on 10 March 2025
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Thank you for taking time to give us this feedback. The staff take great pride in their work and end of life care is very important to them. Please pass our thanks onto the wider family.
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Review from G R (Daughter of Resident) published on 23 May 2024
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Reply from Management Team, Registered Manager at Newgrove House Care Home
Thank you for your lovely review and kind words. We will share your feedback with the team.
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Review from K F (Daughter of Resident) published on 26 October 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Many thanks for your review.
We wish Mum well and look forward to her returning if needed.
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Review from Michael B (Son of Resident) published on 23 October 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Hello. Many thanks for your kind words. I will ensure the staff team receive this positive feedback.
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Review from Diana G (Daughter of Resident) published on 1 September 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Many thanks for your positive review. I shall pass your compliments on to the team.
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Review from P S (Son of Resident) published on 1 September 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Many thanks for you review. It is always good for the staff to receive positive feedback.
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Review from Karen J (Daughter of Resident) published on 25 July 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Many thanks for your feedback. We will cascade your kind words to the staff.
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Review from M T (Grandson of Resident) published on 13 April 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Many thanks for your feedback. It is such a positive experience for the staff to receive feedback. We thank you for your kind words.
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Review from Daryll L (Son of Resident) published on 6 April 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Many thanks for your feedback. It is very nice for staff to receive positive feedback.
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Review from T C (Daughter of Resident) published on 13 March 2023
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Reply from Ben Evardson, Registered Manager at Newgrove House Care Home
Thank you for your feedback. I have recently been appointed as the new Manager at Newgrove House and am sorry to hear that your relative did not have a positive experience. I can assure you I will be looking into your comments and will discuss them with my team to see how we can improve.
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Review from N F (Son of Resident) published on 12 January 2023
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Review from Brian G (Son of Resident) published on 27 December 2022
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Review from N R (Granddaughter of Resident) published on 4 October 2022
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Review from Andrew B (Grandson of Resident) published on 9 February 2021
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Review from L S (Daughter of Resident) published on 10 July 2019
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Review from Sue P (Daughter of Resident) published on 23 October 2015
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The Review Score of 9.6 (9.643) out of 10 for Newgrove House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.743 for Newgrove House Care Home is calculated as follows: ( (83 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 105 Ratings = 4.743
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Newgrove House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2018
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Job Title: Registered Manager
Joined: 2020
Ben is the Registered Manager for Newgrove House. He began his journey working in care when he took a weekend kitchen assistant role in a care home. From there, he progressed to a care assistant role and then on to a senior position.
Ben took his first management role as a Deputy Manager and within two years, he was offered a position as a Registered Manager here at Newgrove House.
Ben stepped back from the manager role for 12 months due to family commitments. He took up the post again in February 2023.
Newgrove House has grown immensely since Ben took the post. Ben ensures mutual respect between him and his team. His management style is firm but fair.
Ben has a large family and on his off duty, he cares for his children.
Job Title: Team Leader
Joined: 2013
Amanda our longest-serving Team Leader. She is a familiar face and has established robust professional relationships with professionals and relatives over the years.
Job Title: Cook
Joined: 2007
Elaine is one of our two cooks at Newgrove. She has a wealth of experience that she gained cooking traditional meals for her family before coming to Newgrove. Elaine cooks homemade meals each day and bakes cakes, scones, tarts and biscuits for our residents to enjoy.
Job Title: Care Assistant
Joined: 2021
Lisa is one of our Care Assistants. She has a wealth of experience in adult social care. She has experience working in nursing homes as a Nursing Auxiliary and in residential homes in caring roles.
Job Title: Housekeeper
Joined: 1991
June is our longest serving member of staff. She is passionate about Newgrove and cleans to a meticulous standard. June commands the highest level of hygiene in the Home and takes extreme pride in her work.
Job Title: Care Assistant
Joined: 2023
Penny is one of our Care Assistants. This is her first caring role and she previously worked for her family business.
Penny has been taken care of very well and she has progressed very well since starting.
Job Title: Care Assistant
Joined: 2021
Bee joined the Newgrove family after a long and successful career as a Nurse in Thailand. Bee worked as a Clinical Lead and implemented a clinical framework for the Hospital.
Bee has excellent knowledge and practice of health and social care. She is an absolute asset to the Home.
Job Title: Housekeeper
Joined: 2021
Lynn came to us following a career as a Registered Nurse.
She had taken early retirement but missed working in care.
Lynn works with the Domestic Team to ensure the Homestays are clean and tidy. She will often be found dusting high-to-reach areas with her duster!
Job Title: Team Leader
Joined: 2021
Liam came to us as a Care Assistant and has completed training and supervision to progress to a Team Leader role. Liam previously worked in North Yorkshire as a Care Assistant before settling in North East Lincolnshire.
Job Title: Relief Team Leader
Joined: 2022
Jo returned to Newgrove House in 2022 after previously leaving to take up a post as a Health Care Assistant in the Hospital. She is kind and considerate and will often be found spending time with residents who may be anxious or upset.
She has many years of experience and supports the management team by leading shifts when needed.
Job Title: Care Assistant
Joined: 2023
Trisha has previously worked in Nursing Homes as a Nursing Auxiliary and has a wealth of experience in health and social care. She is passionate about her job and puts all of her efforts into ensuring that our residents are cared for compassionately and holistically.
Job Title: Bank Team Leader
Joined: 2021
Will came to us in 2021 as a care assistant during the term holidays whilst studying at University. Will graduate in 2023 with 2:1 BSc Honours in Biomedical Genetics! Will is a friendly face and he can always be relied upon to ensure our residents are safe and happy. Will has recently moved to Newcastle to complete his Masters Degree in Adult Nursing. Will is continuing his employment as a Bank Team Leader and will be seen around the Home at various times throughout the year.
Job Title: Care Assistant
Joined: 2021
Tessa has years of experience under her belt. She has worked in adult social care for all of her adult life. Tessa can be counted on to provide guidance and mentoring for new members of staff. She is fully committed to her role and the residents feel safe and nurtured under her care.
Job Title: Cook
Joined: 2008
Becky is one of our two Cooks at Newgrove House. She learned to cook from a young age by watching her mother prepare and make traditional meals. Becky always ensures that our residents are offered lots of food and snacks. Becky grew up in the local area and always wanted to work at Newgrove from a young age. She eventually started and has been with us ever since!
Job Title: Care Assistant
Joined: 2023
Vanessa began her career as a registered nurse and later became a full-time mother for her children. Once her children had grown up, Vanessa began her career as a carer. She has worked in various caring jobs and now works with the Newgrove team.
Job Title: Care Assistant
Joined: 2013
Tas has worked for the company for many years over various sites but chose to settle at Newgrove House. She works a variety of shifts including days, nights and kitchen shifts. Tas can often be found dancing with residents in the lounge or giving hand massages.
Job Title: Care Assistant
Joined: 2019
Linda has worked in social and health care for many years.
She works nights and has a calming and soothing approach to holistic care. Linda is fully competent in her care abilities and she compassionately demonstrates this.
Job Title: Team Leader
Joined: 2022
Sam came to Newgrove as a care assistant and now works as one of our night Team Leaders. She previously worked as a carer in the community before moving into residential care. Sam works well with her team on nights and is well thought of by her team members.
Job Title: Care Assistant
Joined: 2023
Caroline joined our team in the Spring of 2023. Caroline lives between her home in Spain and in the UK. She is bubbly and always has a smile on her face. She is a fully qualified hairdresser and has many years of experience working in Salons in the local area.
Job Title: Care Assistant
Joined: 2022
Sophia joined Newgrove in 2022 as a part-time weekend carer while studying at college. When her studies finished, she became a full-time member of the team. Sophia works both days and nights.
Job Title: Relief Team Leader
Joined: 2022
Hannah has worked both days and nights at Newgrove House. She is a trained Team Leader and supports the Home by leading shifts when needed. Hannah previously worked in restaurants before deciding to work in care.
Job Title: Care Assistant
Joined: 2023
Tesmi joined the Newgrove team in the Autumn of 2023 after relocating from India. Whilst in India, she worked as a qualified Social Worker. Tesmi has settled in well and is a valued member of our team.
Job Title: Care Assistant
Joined: 2023
Sam joined us in 2023 as part of our night team and now works predominantly weekend days. She has worked in adult social care for many years.
Job Title: Team Leader
Joined: 2023
Ana came to Newgrove as a care assistant following working in the hospitality industry. She has previous experience working in nursing homes in her home country, Portugal.
Ana works nights, however, will occasionally work a day shift to support the team!
Job Title: Care Assistant
Joined: 2023
Marcus joined our team in 2023. He had previously completed a Health and Social Care qualification in anticipation of working in care. Marcus works full-time at night.
Job Title: Care Home Administrator
Joined: 2023
Vicki is our Home Administrator. She has previously worked in finance roles in different settings from The Church of England and local Cash and Carry businesses. Vicki has also worked for her family property business. She has her Business Admin Levels 2 and 3.
Job Title: Hair Dresser
Joined: 2021
Dawn is our resident hairdresser. She has worked in care homes as a hairdresser for over 30 years. Dawn visits every Tuesday and has her own equipped salon annexe in our bottom lounge. Dawn has ample experience in attending to the hair of those living with Dementia and has a gentle approach.
Job Title: Care Assistant
Joined: 2024
Marti joined Newgrove in early 2024. She works as a carer every weekend. Marti has previous experience of working in care homes.
Job Title: Laundry Assistant
Joined: 2024
Ian came out of early retirement to join the Newgrove Team.
He previously worked for 40-plus years at Asda. Ian previously held the position of Meat Manager at Asda and also worked many years in the bakery.
Job Title: Care Assistant
Joined: 2023
Maxine wanted to try care work for a while before she took the next step and offered herself a work trial at Newgrove.
Soon after, she made the decision to transition into a full-time position.
Job Title: Team Leader
Joined: 2023
Abida has worked for the company for many years and came over to join Newgrove as Team leader in 2023. Abida has a wealth of knowledge and has previously been a CQC Registered Manager.
Job Title: Care Assistant
Joined: 2024
Andy joined our team at Newgrove in 2024. He has worked in care for the past few years and was previously in the Armed Forces.
Job Title: Kitchen Assistant
Joined: 2024
Amporn is one of our Kitchen Assistants. She has worked in kitchens for many years. Amporn has cooked in a variety of settings including care homes, hotels and guest houses.
Job Title: Care Assistant
Joined: 2023
Kaj joined our care team on nights after working in childcare settings. He wanted a change of direction and has not looked back since.
Job Title: Care Assistant
Joined: 2024
Trish is one of our carers on day duty. Trish has always wanted to work in Adult Social Care and since commencing employment, it is like she has been here for years.
Job Title: Care Assistant
Joined: 2023
Lorraine joined our night team after previously working shifts for an agency. Lorraine has many years of caring experience which is evident in her practice.
Job Title: Kitchen Assistant
Joined: 2023
Reece is one of our kitchen assistants. He will also cover Cook duties when needed to support the Home. Before coming to us, Reece worked with people living with learning disabilities.
Job Title: Housekeeper
Joined: 2008
Eileen has worked at Newgrove House for many years as part of our housekeeping team. She previously worked as a Domestic Assistant in the Hospital for 10 years. Eileen lives in the local area and is a familiar face around the Home.
Job Title: Housekeeper
Joined: 2023
Di joined us after coming out of retirement. She previously worked in food production. Di became familiar with the Home after visiting a few times and wished to become part of the team.
Job Title: Team Leader
Joined: 2024
Emma previously worked at Newgrove before leaving for training and development. Emma returned and is one of our Night Team Leaders. Emma is very passionate about good care and she is our Dignity Champion. Emma is very proactive and she ensures the home runs well.
Job Title: Care Assistant
Joined: 2024
Ewelina is one of our day carers. She previously worked in domestic roles before coming to join us. Ewelina is hard working and approachable. Her gentle nature makes her the perfect addition to our team.
Job Title: Care Assistant
Joined: 2024
Rachel joined our night team in 2024. She has previously worked in other care settings in the area. Rachel has good knowledge of care practices and has a caring nature.
Job Title: Activity Co-ordinator
Joined: 2024
Lydia is our Activity Co-ordinator. she can be found wearing a burgundy tunic. Lydia enjoys arranging entertainment for our residents and facilitating activities. Lydia has quickly become part of our family and is an active part of the daily running of our home.