Hairdressing and chiropodist invoices are excluded from the weekly fees.
Families and friends can visit their loved ones except for protected meal times.
Visits start from 10 am till 12pm, 2pm till 4 pm and then after 5: 30 pm.
Car Park in front of home. Please do not park too close to the entrance.
Temple Croft Care Home has a Review Score of 9.9 (9.917) out of 10, based on 49 reviews in the last 2 years. Over all time Temple Croft Care Home has 80 reviews.
Review from K S (Daughter-in-law of Resident) published on 16 December 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, it is much appreciated.
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Review from P S (Son of Resident) published on 16 December 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, it is much appreciated.
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Review from T H (Grandson of Resident) published on 16 October 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review. Much appreciated.
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Review from Hayden G (Son of Resident) published on 11 October 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review. Much appreciated.
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Review from Jeanette S (Daughter of Resident) published on 8 October 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review. Much appreciated by our team.
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Review from Layla T (Friend of Resident) published on 8 October 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review. Much appreciated.
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Review from Trevor H (Son of Resident) published on 8 October 2024
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Review from Michael F (Son of Resident) published on 2 October 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for your review, much appreciated.
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Review from Tracey B (Daughter of Resident) published on 21 August 2024
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Review from Julie T (Daughter of Resident) published on 1 August 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you for the lovely review, much appreciated.
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Review from Karen F (Daughter-in-law of Resident) published on 25 July 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review. Much appreciated.
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Review from Julie B (Daughter of Resident) published on 12 July 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, it is very much appreciated.
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Review from A K (Granddaughter of Resident) published on 17 June 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, much appreciated.
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Review from A S (Daughter of Resident) published on 14 June 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you for the lovely review, much appreciated.
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Review from B L (Friend of Resident) published on 5 June 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, much appreciated.
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Review from Annette C (Friend of Resident) published on 30 May 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, very much appreciated.
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Review from Thomas H (Son of Resident) published on 28 May 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for your review, much appreciated.
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Review from J K (Daughter of Resident) published on 22 May 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you so much for the lovely review, much appreciated.
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Cleanliness
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Food & Drink
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Value for Money
Review from Amanda F (Daughter of Resident) published on 14 May 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you for the lovely review. We value the positive review and are very happy to have Charles as part of our Temple Croft family. We strive to provide the best care to our residents.
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Review from D D (Stepfather of Resident) published on 10 May 2024
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Reply from Jasmine Dhaliwal, Manager at Temple Croft Care Home
Thank you for the lovely review. We value the positive review and are very happy to have him as part of our Temple Croft family. We strive to provide the best care to our residents. Please do come to see me next time you visit your stepdad.
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The Review Score of 9.9 (9.917) out of 10 for Temple Croft Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Temple Croft Care Home is calculated as follows: ( (535 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 580 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Temple Croft Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 49 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Mar 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2021
Jasmine is the registered manager at Temple Croft. She is very passionate about her job with 13 years of experience in health and social care. Jasmine leads by example to provide the best care for all the residents.
Job Title: Day Team Leader
Joined: 2014
Lisa has been here for a long time, she has progressed from a domestic assistant to a care assistant and now she is a team leader who leads her team very well.
Job Title: Day Team Leader
Joined: 2017
Kim is a brilliant team leader who has worked at Temple Croft for many years.