Waltham House Care Home

Louth Road, New Waltham, Grimsby DN36 4RY
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8.5 28 Reviews
  • Waltham House Care Home, Grimsby
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Care Provided by Waltham House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Infinite Care (Lincs) Ltd
  • Person in charge
  • Louise Taylor (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Waltham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits are welcome throughout the day and evening except meal times as these are protected, as followed 12pm-1pm & 4pm-5pm. Family however are able to join family members for lunch but this must be booked a few days prior.


  • Parking

  • Generous on-site car parking available.


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Waltham House Care Home Reviews (28)

Total of 28, showing 1-20
8.5

Waltham House Care Home has a Review Score of 8.5 (8.511) out of 10, based on 3 reviews in the last 2 years. Over all time Waltham House Care Home has 28 reviews.

Overall Experience

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Review from Ian N (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been a resident of Waltham House for 5 months and in that time I have found all staff to be helpful, caring, compassionate, and understanding. Nothing is too much trouble, they are always there to support us too with any problems that may occur, my father openly admits this is the
best place for him, the care he gets is exceptional and he is happy there, we cannot praise all the staff enough.

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Review from Linda S (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia and goes into Waltham House for respite. He is very well cared for and seemed to like the staff, they are very professional and caring and he seems to like them. they are all very approachable and nothing seems to be too much trouble, as I am his carer I always feel at ease when
he is there so it gives me time to re-charge my batteries knowing he is being looked after.

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Review from John S (Brother of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care my sister has received at Waltham House has been excellent in every way. I have particularly appreciated the way the staff treat residents with dignity, respect and compassionate care.

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Review from E B (Wife of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stays at Waltham House on respite every so often as I am his main carer, this allows me to have some time. I always feel at ease when he stays there. The staff are caring and ensure all his needs are met.

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Review from R N (Ex Family Member) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming from the second you enter it, staff are always polite and always happy to help, management team always on hand with any queries that you may have. Enjoy visiting Waltham house care home.

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Review from J C (Friend of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my friend in Waltham Care Home Grimsby. I always found her happy and content due to the kindness of all the staff and management. The activities and the entertainment for the residents was so reassuring that there was lots of thought, care and love in the home. Thank you to everyone.

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Review from Diane J (Friend of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I have crossed paths with at Waltham house have gone above and beyond, no matter what is asked of them they are always happy to help. I really enjoy visiting the home it's so welcoming. I would definitely recommend.

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Review from Ken R (Husband of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my partner's stay, Everybody was so helpful and friendly, all staff always had the time to speak and help you when needed, constantly on the lookout if anybody needed any help. Excellent 10/10

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Review from S S (Sister of Resident) published on 5 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waltham House has provided me and my family with the assurance that my brother is well cared for.
The staff are friendly and helpful with anything you ask of them, and the management staff team are always there on hand should we need anything.
Best decision we have made placing him at Waltham House.

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Review from David H (Son of Resident) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is a resident of the home and is 92 years old with advanced dementia so she doesn't have mental capacity. She is partially independent but does rely on care home assistance in many daily activities. She appears happy with the care she receives although she always insists on going home. Recently
she suffered Bronchial pneumonia and needed additional support and equipment which was provided. She has now recovered and is improving daily. Being responsible for mum's affairs and care I am happy with the care home support and services provided.

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Review from A P (Daughter-in-law of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently been admitted to Waltham House.
Her care has been excellent.
Nothing is too much trouble for the care staff.
Managers are very approachable and concerns have been dealt with promptly.
The home is friendly and welcoming.
The home appears to be a happy environment for
staff and residents.
I've worked in care home settings for a long time, I'm impressed with this one.

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Review from Diane S (Daughter-in-law of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law now staying there. I have got to praise all the staff they are amazing from the cooks to cleaners to care assistants and manager and her staff they go above and beyond to help both residents and family of the residents nothing is to much trouble for them. I would recommend them to anybody
thinking of someone who needs to go into care they will be so well looked after and taken care of.
Big thank you to you all for helping to make this decision of having to put our family member in your care a lot easier we know she is safe and well looked after.

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Review from J M (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90 year old Mum moved to Waltham House Care Home on 1st May 2022. She has settled in so well and the care given by the staff has been first rate. They seem to genuinely care about the residents and nothing has been too much trouble for them. Each time we visit we are greeted with a smile and an
update on Mum’s progress. There are plenty of activities available for those residents able and wanting to participate. All of the staff I’ve encountered are very professional and I always leave feeling that Mum is safe there and that she is happy, well cared for and settled.

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Review from Barbara C (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother celebrated her 92nd Birthday at Waltham House after a few weeks in hospital after a fall and a fractured hip. Up to this point she had lived with dementia alone at home with carers coming and going. She reverted back to only speaking Dutch after 63 years, challenging for the Waltham House
carers but with good humour and kindness, they both understood each other. Her last Birthday was celebrated joyfully surrounded by kind and loving staff and family members too. She was made to feel so special. The Waltham House carers were so kind and supportive to us as it was an emotional roller coaster. We really could not have had a better place for our mother to spend her precious time on earth. Thank you all for making a difficult time so much easier for us and our very loved mother comfortable, cared for and loved in such difficult times.

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Review from Graham H (Son of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waltham House is a very nice place and the staff are very good. U have recommended the home to other people in the past and will continue to so so in the future. The staff make the place what it is.

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Review from P V (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who have made fathers time at the home more enjoyable. The care and attention given has been excellent, ensuring that his needs are met at all times. Would recommend to anyone without any doubt.

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Review from Sandra B (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Waltham House Care home enough, their carers are the best, will do anything for the residents, nothing is too much bother. When I was looking for a care home for my Mum, I looked around 12 in the Grimsby area, and Waltham House was the best, very impressed with the 1st visit and for
the next 3 years never let me down.

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Review from Allan R (Son of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round care. Excellent staff.

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Review from R B (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely care home. Kind and considerate staff always on hand and keen to help and assist. Very clean and welcoming environment. Excellent standard of hygiene. Good choices of food.

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Review from David B (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 plus years and in all that time, she has been treated with dignity and respect. The staff have been very good and there is a feeling of ambience about the place.

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Current Review Score: 8.5 (8.511)

Overview of Review Score

The Review Score of 8.5 (8.511) out of 10 for Waltham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Waltham House Care Home is calculated as follows: ( (29 Excellents x 5) + (7 Goods x 4) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.705 Points relating to the number of positive Reviews for Waltham House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 3 Positive Reviews ÷ 6.6 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Waltham House Care Home

What types of Care is Waltham House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waltham House Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Waltham House Care Home have?

There are 27 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Waltham House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waltham House Care Home to the centre of Grimsby?

4.0 mile(s) as the crow flies, distance by road may be significantly further.