Ascot House

88/90 Oswald Road, Scunthorpe DN15 7PA
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9.9 123 Reviews
  • Ascot House, Scunthorpe
Ascot House offers long term, respite and day care within a home full of character in a central, yet peaceful, town location. An excellent team of experienced, dedicated carers are devoted to the well-being of everyone living at the home, with a focus on independence and freedom of choice. Tasty, nutritious food is made onsite every day from fresh ingredients and special diets can be catered for.

All bedrooms are en-suite, tastefully decorated and fully furnished. It is also
able to offer 'companion rooms' which are suitable for couples. The home itself sits within delightful, lawned gardens with a private courtyard accessed through one of the sitting rooms.

Minibus trips run regularly to places such as the seaside, the theatre, or even just an ice cream in the countryside. Their in-house activities co-ordinator creates, with input from the residents, a whole range of stimulating and enjoyable ways to spend the day for those who wish to participate.

Ascot House provides specialist dementia care.

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Care Provided by Ascot House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ascot House welcomes visitors at anytime of the day.


  • Parking

  • Ascot House has parking both the front and rear of the Home. There is also parking available on the nearby streets.


Ascot House Reviews (123)

Total of 123, showing 21-40
9.9

Ascot House has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years. Over all time Ascot House has 123 reviews.

Overall Experience

  • 102
  • 21
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Date Published

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Review from H J (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mum has been emotional and challenging but the manager and all the care staff have been so lovely and accommodating to make the move for mum into full-time care as easy as possible. The staff are so bright, and cheery and can't do enough, she's had help feeding at meal time and nothing is
too much trouble. Good contact, 1-1 from carers to Mum.
All the rooms are bright and cheery, and her room has recently been redecorated and I have been able to bring some treasured items and belongings to make it homely and cosy.
Communication between myself and the team is excellent, and I feel listened to and accepted relating to Mum's care needs and how she is settling in. The staff are well briefed, and Mum's daily needs are being met in a way which leaves me less stressed than I was before. Mum is safe, clean, and within the parameters of her dementia, is happy.
I've had a couple of telephone calls keeping me in the loop with information (very appreciated).

Reply from Anil K, Head Office at Ascot House

Thank you for your review. We're so pleased to hear how well supported you feel having made the difficult decision to move your mum. It's a pleasure for us to have her stay with us and we're thrilled to see how well she's settled and to hear you're now less stressed. We will let the staff know how happy you are with the tailored care they are providing.


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Review from R B (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are pleased Mum is here as she is safe now. Thankful that the staff encourage her to do things she might not want to do but make her life safer and more enjoyable. It is good when Mum sits for meals and in the sitting room where she can talk to others too, even though the conversation
may not make sense!
Even when under pressure, staff have been very thoughtful in how they talk to Mum. Sometimes she has a feeder cup which she does not need and is given sandwiches she does not like.

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Review from J C (Stepdaughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are caring, compassionate and friendly maintaining a homely environment for my stepfather. Right to his passing they showed dignity, love and care towards my stepfather and us as a family and even when they are rushed off their feet they always made time for us. The building is
a bit tired in places but that's up to the owners to sort out, but overall the staff make it homely.

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Review from L G (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are lovely and very very approachable during what is a difficult time for my mum. They are welcoming and sure my mum is safe and happy at all times. She is very well looked after and I would recommend Ascot House to anyone.

Reply from Anil K, Head Office at Ascot House

Thank you for your review. We're glad to hear you feel your mum is very well looked after and happy and safe at all times.


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Review from Liz J (Niece of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first day here and very impressed. Our uncles seems very happy. All staff are very attentive. Impressed that the manager still comes in on a weekend (Sunday).

Reply from Anil K, Head Office at Ascot House

Thank you for your review. I'm glad we've impressed you on your uncle's first day with us. We'll do our absolute best to make sure we continue impressing!


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Review from P R (Friend of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly to visitors. Made welcome when visiting - always tea/biscuits offered.
Home very clean and well-presented.
Communal rooms very clean and well furnished.
Definitely no unpleasant urine smell anywhere which is a huge positive.
Not eaten a meal here but meals looked well presented
and attractive when given to residents.

Reply from Anil, Head Office at Ascot House

Thank you for leaving a review. We're glad you've found Ascot House to be so clean and well presented.


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Review from M T (Friend of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class home. Staff very friendly and always made welcome we are always offered a cup of tea and biscuits. The decor is beautiful.

Reply from Anil K, Head Office at Ascot House

Thank you for taking the time to review us. We'll pass on your kind words to the staff.


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Review from L C (Granddaughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, outstanding care and communication with family.
Nothing is to much bother they have the best interests of the residents all the time.
Always there to help.
Lovely atmosphere, clean home, carers are very supporting of the individuals.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We're so pleased to hear how satisfied you are with the Ascot House. We'll pass on your kind words regarding the outstanding care and communication to the staff.


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Review from C A (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, very caring, chatty and helpful. They made Dad feel very welcome from day one.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We're glad your Dad feels very welcome here; it's our pleasure to have him live with us.


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Review from Doreen R (Wife of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husband's care at Ascot House Care Home, "home from home". The food is excellent. Very clean. Staff and management are very friendly. He seems very settled in this care home.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, Doreen. We are glad to hear you're very happy with your husband's care and that he's settled here. We'll do everything to make sure he gets the best care with us at Ascot House.


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Review from Tracey B (Daughter-in-law of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot House, every time I drop Dad off and pick up, I always find he has had a lovely time and highly thinks well of all staff. He often speaks about how loving and caring and respectful one member of staff, in particular, is.
I would highly recommend anybody to stay at Ascot House as staff and management
always give 100 percent at everything.

Reply from Anil Kapil, Owner at Ascot House

Thank you for your review and for saying you'd highly recommend people to stay with us. It's so nice to hear that your father has a lovely time at Ascot House. We will pass on your kind words to our team.


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Review from J W (Resident) assisted by family/friend published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care given here and the care to my husband, so we could spend his last hours before his death together.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, JW. Sorry for your loss. You are always welcome to drop in for a cup of tea and a chat.


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Review from P W (Brother of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made welcome and observed the excellent care of my brother when he was dying.

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Review from L B (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to hospital after a fall at home which resulted in him having pneumonia, heart failure and low oxygen. Dad couldn't cope at home and admitted to going into a care home was the best thing for him. The manager made us all welcome as well as the staff, in the six days he was there,
he was treated with dignity, respect, compassion etc. We felt we and Dad were part of a big family. Dad passed away after six days in Ascot House and he was very well cared for, nothing was any trouble to any of the staff or the manager.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We're very sorry for your loss.


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Review from J C (Daughter-in-law of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father-in-law had five weeks of respite in Ascot House recently due to a sudden illness. They were treated with the utmost respect and dignity. The staff couldn't do enough for them and the manager was always available to offer help and support not only to Mum and Dad but to us as a family
as well. We would like to thank them for their devoted care at a very difficult time.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We're happy to hear that you felt well supported and will pass on your kind words to the staff.


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Review from P S (Resident) assisted by family/friend published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is to an excellent standard. The staff are lovely.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We're glad you find everything to be of an excellent standard. It's fantastic to have you living with us.


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Review from N L (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only reason the two marks are only good is because I have never seen these. Everything is excellent and I don't think my Mum could be in a better place. The staff are very good, they put themselves out for me because my mum has dementia and for some reason will not have anything to do with me. If
it wasn't for their ideas, I would never see her. They put themselves out for me.

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Review from T B (Daughter-in-law of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed with Ascot House for ten days of respite. He enjoyed everything about Ascot and said he would like to go back soon. I would like to say Ascot House is home from home with every carer doing 100% care as if it were family. Management does a fantastic job too. 100% commitment and
communication skills with the carers and residents and relatives. Ascot House is excellent and I will remain with them for respite.

Reply from Anil, Head Office at Ascot House

Thank you for your review. It's great that your father-in-law enjoyed his stay with us and thought the staff and management did a fantastic job. He's very welcome to stay with us any time he likes, or even just pop in for a cup of tea and a chat.


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Review from J S (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff at Ascot House enough for their care and support given to my mother-in-law and our family. The residents are able to move into the different lounge areas or their rooms as they wish with support if necessary. The environment is certainly a home-from-home. Warm, cosy and welcoming,
refreshments are always available to residents and their visitors. Definitely recommend the coffee. Excellent support to the family when dealing with outside agencies. Thank you.

Reply from Anil, Head Office at Ascot House

Thank you for your review. The manager and her team work hard to make Ascot House feel like your home-from-home, so it's wonderful that you feel that. We'll pass on your praise to the staff for how well supported by them you've felt.


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Review from M B (Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here and am settled here. The manager and staff are lovely.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We're so glad to hear you love living with us. We love having you stay with us, as well!


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Ascot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Ascot House is calculated as follows: ( (441 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 500 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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