Ascot House

88/90 Oswald Road, Scunthorpe DN15 7PA
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9.9 123 Reviews
  • Ascot House, Scunthorpe
Ascot House offers long term, respite and day care within a home full of character in a central, yet peaceful, town location. An excellent team of experienced, dedicated carers are devoted to the well-being of everyone living at the home, with a focus on independence and freedom of choice. Tasty, nutritious food is made onsite every day from fresh ingredients and special diets can be catered for.

All bedrooms are en-suite, tastefully decorated and fully furnished. It is also
able to offer 'companion rooms' which are suitable for couples. The home itself sits within delightful, lawned gardens with a private courtyard accessed through one of the sitting rooms.

Minibus trips run regularly to places such as the seaside, the theatre, or even just an ice cream in the countryside. Their in-house activities co-ordinator creates, with input from the residents, a whole range of stimulating and enjoyable ways to spend the day for those who wish to participate.

Ascot House provides specialist dementia care.

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Care Provided by Ascot House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ascot House welcomes visitors at anytime of the day.


  • Parking

  • Ascot House has parking both the front and rear of the Home. There is also parking available on the nearby streets.


Ascot House Reviews (123)

Total of 123, showing 41-60
9.9

Ascot House has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years. Over all time Ascot House has 123 reviews.

Overall Experience

  • 102
  • 21
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Date Published

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Review from A H (Husband of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I noticed a big change in my wife after one week and I would like her to come back again for some more rest time.

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Review from Garry B (Son of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon arrival, Mum was made very welcome by very friendly caring staff. They took the time to find out all about Mum's likes and dislikes to create a person-centred care plan with Mum at the centre.
A calendar of activities is advertised on the noticeboard, ensuring residents always have something
to look forward to.
The rooms are nicely heated, homely and clean. The dining area is very nicely set out to encourage dining together and meeting up with other residents.
During the warmer weather, the residents can sit in the conservatory/games room or garden area.
I am very pleased Mum is staying at Ascot House, it is excellently led by Management who have kept us up to date with any information and answered any queries we have had.
It is nice knowing Mum is well cared for and safe.

Reply from Anil Kapil, Owner at Ascot House

Thank you for your review. It's so lovely having your mum stay with us and we're so pleased to hear how happy you are with the personalised care she's receiving.


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Review from A S (Son of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
The manager and her team were brilliant.

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Review from T R (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and care assistants are very engaging and seem to really care about the residents. Lots of smiles. Always willing to listen to suggestions and very good at problem-solving even the smallest of queries. My mum has anxiety but she feels secure and comfortable.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. Your mum feeling secure and comfortable is extremely important to us. The staff do genuinely really care about the residents so it's great to hear that you could feel that.


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Review from H D (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for over a year now, the manager and her staff made her welcome from day one. She's the happiest I've seen her for a long time. She suffers from dementia and can be chaotic a lot of the time, but the staff have been nothing other than patient and caring with her, she's safe,
well-fed (she loves the food) and cared for, but the staff are there for the wider family too, that's important to me because when all said and done, my mum is important to me, they listen to us, to our concerns, keep us informed when we need to be informed. I have nothing but admiration for the team at Ascot House.

Reply from Anil, Head Office at Ascot House

Thank you so much for taking the time to review us. The team will be thrilled to know how well you think of them and the support they give to both your mum and the wider family.


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Review from Margaret G (Sister of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my brother wasn't a resident for very long before his sudden and unexpected death, we found the care to be excellent. Staff went out of their way to assist us, including meeting at the bank to sort out accounts. Staff were always pleasant and welcoming. After our loss, we couldn't have asked
for more loving and caring support.

Reply from Anil, Head Office at Ascot House

Dear Margaret, we're sorry for your loss. Thank you for taking the time to review us; we're so glad to hear you had such great support from our team.


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Review from Michelle S (Ex Family Member) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my daughters have recently started to visit my mother-in-law (their grandma) at Ascot House. On our visits, the security measures to enter the building are excellent, giving us confidence in her safety. We have found the staff to be pleasant and caring to everyone. The senior on shift was
happy to listen and reassure us about her health and the care that's given. There is plenty of staff around, and they seem to be competent in their role. It is clean with no unpleasant odours. Very happy with what we have seen.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, Michelle. We're pleased to hear you're very happy with what you've seen.


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Review from Maggie N (Niece of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was thrilled with Ascot House. The staff are lovely and the residents seem very content. My uncle was moved here recently and he seems very happy and settled. Overall extremely happy. Very homely rooms and comfortable recreation rooms.

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Review from Lee W (Son of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day our mother entered Ascot House, the staff have bent over backwards to make her feel at home. The food has been extremely good to the point that she has regained a healthy weight. Visits are not a problem. Parking is on the doorstep or extra behind. We as a family are extremely happy with
the care provided. After having some bad care at other places, we feel that we are in a good position to know the difference.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, Lee. We're so happy to hear you feel your mother is now getting the care she deserves. Your kind words will be shared with our team.


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Review from Christine R (Wife of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I viewed Ascot House before choosing it for a period of respite for my husband and we were totally confident that he would be well cared for. The manager obviously works from the heart and this is being transferred to her deputy too. They are hard workers and it shows. You should be
proud of the care that is given.

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Review from M W (Son of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot House has confirmed my first impressions that the home and its staff are first class. The home is perfect for my mum's needs and the staff are friendly and supportive and consistently keep me up to date on all the appropriate matters. I'm very pleased with the decision to choose Ascot House.

Reply from Anil, Head Office at Ascot House

Hi MW, thank you for your review. We love having your mum live with us. We'll pass on your kind words to our staff.


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Review from Claire B (Granddaughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has recently come to Ascot House after a second stroke. The home and staff are lovely and my nan certainly seems to have settled in well.

Reply from Anil Kapil, Admin at Ascot House

Thank you for taking the time to review us, Claire.


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Review from A R (Sister of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big shout out to all the staff and the Manager at Ascot House for their kind and caring treatment of my relative who has resided there for a year now. I feel everyone at the home knows my brother individually and his care needs - this has been especially important recently. Communication is excellent
with friendly staff keeping me informed of any welfare or health issues.

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Review from R G (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ascot House is an ideal home for me, it gives me great pleasure to be here. It has facilities that I like to use such as playing cards, skittles, and dominoes.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We're so glad you've chosen to live with us and that you're enjoying your time here.


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Review from Rodger T (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ok. Not intrusive but caring.

Reply from Anil, Head Office at Ascot House

Thank you for your review, Rodger. We're pleased to see you find us caring.


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Review from Maureen T (Stepdaughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-dad, who is 96, has been in Ascot House for two years and during the whole of that time, he has been very well cared for. The staff are all friendly (both to residents and to visitors). It is very clean and comfortable and is a real home-from-home. He is very happy and I have every confidence
that he is getting the best possible care.

Reply from Anil, Head Office at Ascot House

Thank you for your review, Maureen. We're proud to take care of your step-dad and glad you feel he's getting the best possible care.


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Review from O P (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the year my mum has been in the care home, I have always been very happy with the way the staff care for my mum in a safe and dignified way. They have helped, encouraged and offered a helping hand at any opportunity, not only for her but for the family members too. Carers give a high quality
of care at all times.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We'll pass on your kind words to our staff.


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Review from Annette T (Next of Kin) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot House and all the staff have been amazing with the care of my family member. I feel she is well cared for. All the staff are extremely friendly and helpful, making sure all my visits went very well. I feel my family member is safe and happy and all the staff that take care of her, I feel they
are the family she never had. I would highly recommend Ascot House. Thank you so very much.

Reply from Anil, Head Office at Ascot House

Thank you so much for your review and for your very kind words about the team at Ascot House looking after your family member.


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Review from Ian T (Son of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had three hospital admissions in January and February 2022, suffering from heart issues and Alzheimer's. It was decided that he'd get the best 24-hour care in a home. During the selection process, the manager contacted me several times to discuss Dad's needs and the best environment for him.
The family selected Ascot House and despite a potential last-minute hitch, which the manager dealt with calmly and professionally, Dad became a resident. His room was fresh, clean, bright and welcoming. The manager and her team cared for Dad with cheeriness, care, dignity and respect and despite his advanced Alzheimer's got to know him and his past hobbies. The team also communicated regularly with his family and took the time to understand our wishes. We will be forever appreciative and grateful for the care and attention given and the fact that Dad was happy, content, and well-fed, especially cakes and scones as Dad always had a sweet tooth. I would highly recommend the quality of care at Ascot House.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, Ian. We'll pass on your kind words to the manager and team.


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Review from Virginia C (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently lost my father and I wanted to express how much gratitude I have to the manager and her amazing team at Ascot House. Dad began his time with them just before lockdown in March 2020, it was a difficult time for us as a family and especially myself because I had seen him two times a day since
my mother passed in 2015, the no visitor situation enforced by our government was very hard but we were kept well informed by the team. Dad's dementia progressed during his time at Ascot and he changed from the loving man he was into a sometimes aggressive and hard person to be around but the staff managed him with great care and dignity. He had a spell in hospital over the New Year of 2021 and I got numerous calls from multiple staff members, sometimes in tears, because they couldn’t get information about his well-being in the hospital. Just amazing and shows how much care was invested in my father! I would highly recommend the quality of care at Ascot House.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We're sorry for your loss, it was a privilege to look after your father. We'll pass on your kind words to the staff.


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Ascot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Ascot House is calculated as follows: ( (441 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 500 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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