Ascot House

88/90 Oswald Road, Scunthorpe DN15 7PA
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9.9 123 Reviews
  • Ascot House, Scunthorpe
Ascot House offers long term, respite and day care within a home full of character in a central, yet peaceful, town location. An excellent team of experienced, dedicated carers are devoted to the well-being of everyone living at the home, with a focus on independence and freedom of choice. Tasty, nutritious food is made onsite every day from fresh ingredients and special diets can be catered for.

All bedrooms are en-suite, tastefully decorated and fully furnished. It is also
able to offer 'companion rooms' which are suitable for couples. The home itself sits within delightful, lawned gardens with a private courtyard accessed through one of the sitting rooms.

Minibus trips run regularly to places such as the seaside, the theatre, or even just an ice cream in the countryside. Their in-house activities co-ordinator creates, with input from the residents, a whole range of stimulating and enjoyable ways to spend the day for those who wish to participate.

Ascot House provides specialist dementia care.

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Care Provided by Ascot House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ascot House welcomes visitors at anytime of the day.


  • Parking

  • Ascot House has parking both the front and rear of the Home. There is also parking available on the nearby streets.


Ascot House Reviews (123)

Total of 123, showing 61-80
9.9

Ascot House has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years. Over all time Ascot House has 123 reviews.

Overall Experience

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Date Published

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Review from Jacky M (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into Ascot House for two and a half weeks of respite care in August 2021. She felt very well cared for and said that nothing was too much trouble for the staff. I found the Manager and all the staff that I spoke to extremely friendly and helpful and very accommodating making sure that Mum was
able to have visits but with all covid safety measures in place. Both Mum and I are more than happy for Mum to go there for Respite again.

Reply from Anil Kapil, Head Office at Ascot House

Thank you for taking the time to review us and for your kind words. We'll pass them on to the team at Ascot House.


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Review from Carol M (Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my stay very nice, all staff very helpful and will do anything to help.

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Review from Elizabeth S (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to praise the staff at Ascot House for the care given to my mother during this very difficult time. My mother is 93 and has dementia. She has been cared for at the home for four years, and it is her home. The staff notice when she needs something as she cannot ask for it and are very attentive,
anticipating and encouraging her; giving me peace of mind.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us and for your very kind words. It's a pleasure to have your mother live with us.


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Review from Pauline T (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this on behalf of my sister and myself. Our 98-year-old mother has been a resident at Ascot House for almost 7 years. I cannot praise enough the care she has received. The staff have always worked in partnership with us to ensure Mum's needs are met, not just in the formal reviews but on
a regular basis. They are particularly effective at intervening early if Mum becomes unwell and for being her advocate with medical staff who may not know her well. We particularly want to acknowledge the compassion shown by staff for our needs as well as Mum's during this difficult time. Mum has Alzheimers and doesn't respond to communicating using technology and visiting is limited. In Mum's eyes, the staff are now her family, and they recognise how difficult that is for us to accept. They work hard to keep us alive in her memory and to keep us connected by sending photos and talking to us about her daily life. Nothing is too much trouble. We would not hesitate to recommend Ascot House.

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Review from P R (Respite Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and obliging.

Reply from Anil Kapil, Admin at Ascot House

Thank you for your review, we'll pass on your kind words to the staff.


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Review from Ian S (Nephew of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Ascot House highly enough. It is always warm and welcoming and staff are attentive and caring with the residents. It is a comfort to our family to know that our loved ones are being cared for in a kind and compassionate way. The manager heads a fantastic team. Well done guys - keep
up your good work.

Reply from Anil, Head Office at Ascot House

Thank you for your review. Your kind comments mean the world to us, and we'll pass them onto our amazing staff.


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Review from S W (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I nearly fell last night and I know now I have to use my commode near my bed. I have had no panic attacks since I have been here, no heart racing 200 beats a minute, feel safe in bed, get a good nights sleep which I never had at home. People around, staff very nice, getting the help I need. I feel I
need help 24 hrs per day, having a shower which I never had at home. Don't hear voices.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We really enjoy having you live with us and are so pleased to hear that you're feeling much better for it.


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Review from S B (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident now for 5 weeks, can't believe how homely it is, staff are lovely, they can't do enough for you, relatives and Mum, nothing is too much trouble. It's a lovely place, no getting away with that, but Mum needs all the stimulation she can get. The manager is fantastic, does so many
activities and Christmas was very special to us all. Christmas dinner out and Christmas part next day. Lovely, homely place.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to write a review. We're glad you enjoyed Christmas with us, we'll pass on your kind words to the staff.


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Review from M M (Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The fact that I find myself living in a care home has come as a surprise - it came as a result of a rather bad fall - head cut open - may be more damage than I realised and the need for a place to recover (living alone without close relatives).

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Review from M M (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Ascot House we received a warm, smiling reception. The staff throughout Mum's stay were brilliant. They couldn't do enough to ensure Mum was happy. Mum enjoyed her stay.

Reply from Anil Kapil, Admin at Ascot House

Thank you for taking the time to review us, MM. We're very pleased to hear that your mum enjoyed her stay.


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Review from H P (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident at Ascot House for the last few months of her life and although didn't like being in a care home, her loss of mobility made it necessary. The care she received from the staff at Ascot House was caring - but more importantly, it was loving. Their care of residents with dementia
is excellent.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We'll pass on your kind words to our staff.


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Review from S T (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When arranging respite care the staff involved were very friendly and helpful. All the staff were very welcoming and polite to my father and my sister and I. The staff dealt with my father as well as I could have hoped for, carrying out his wishes. When I needed any information or had any concerns the
staff listed and dealt with them.

Reply from Anil Kapil, Admin at Ascot House

Thank you for your review, ST. We're glad you're pleased with your father's care.


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Review from John B (Son of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum got referred via hospital, very nice and comfortable. A lot of elderly being cared for how it should be done. The staff are very friendly and professional. The utmost respect to them for the job they all do.

Reply from Anil, Head Office at Ascot House

Thank you for your review, John. We'll pass on your kind words to our staff.


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Review from S S (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father goes to Ascot House for a weekly bath. Even when staff are extremely busy, nothing is too much trouble, staff are friendly, polite and will go out of their way to make you feel welcome, offering drinks.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We'll pass your kind words onto the staff.


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Review from S S (Daughter of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather arrived at Ascot House very frail, severely underweight and recovering from a broken bone in his leg. He settled quickly. Staff were attentive to his needs and he soon gained weight. He came in lost and alone, but through friendly care and being treated in a very dignified manner he began
to thrive and quickly gained weight. Despite having very poor, short term memory, and being easily confused, staff helped him to find his place in this very friendly environment so he was comfortable coming down to breakfast and could easily find his own room unaided. They provided the right level of support that met his needs but prompted him to complete tasks himself. He was very sad to leave.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We very much enjoyed having your stepfather live with us.


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Review from Avril B (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Ascot House for nearly three years and has been well looked after. The staff are very caring in what are, sometimes, difficult circumstances. Visitors are always made to feel welcome.

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Review from S C (Son of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very hardworking in some challenging situations. The home is always tidy with the meals varied. My MUm has dementia and gradually, over the last 18 months, she has deteriorated terribly, but the staff have cared and coped with her.

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Review from Brenda B (Respite Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have been treated any better than if I had been in my home The staff are excellent and I couldn't fault a single one.

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Review from Susan P (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Ascot House. She receives the best care and attention possible, she is made to feel very happy. Staff are wonderful and so loving towards the residents. The Manager treats residents as part of the family, is always available to help with all concerns and will offer support in all ways.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We'll pass your kind words onto the staff.


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Review from Sharaan B (Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ascot House provides a place where all staff and management have a caring attitude and provides a listing, caring and understanding attitude towards your situation without interference of your situation. All staff are polite and helpful and have a good understanding of your situation upon arrival of
your stay. The home is immaculate and staff are polite and understanding to your situation without getting involved and listening ear to each and all residents at all times. Management of Ascot House and all staff have shown an understanding of your situation and needs without getting involved personally. Definitely a home from home of understanding each and all different situations.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Ascot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Ascot House is calculated as follows: ( (441 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 500 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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