Ascot House

88/90 Oswald Road, Scunthorpe DN15 7PA
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9.9 123 Reviews
  • Ascot House, Scunthorpe
Ascot House offers long term, respite and day care within a home full of character in a central, yet peaceful, town location. An excellent team of experienced, dedicated carers are devoted to the well-being of everyone living at the home, with a focus on independence and freedom of choice. Tasty, nutritious food is made onsite every day from fresh ingredients and special diets can be catered for.

All bedrooms are en-suite, tastefully decorated and fully furnished. It is also
able to offer 'companion rooms' which are suitable for couples. The home itself sits within delightful, lawned gardens with a private courtyard accessed through one of the sitting rooms.

Minibus trips run regularly to places such as the seaside, the theatre, or even just an ice cream in the countryside. Their in-house activities co-ordinator creates, with input from the residents, a whole range of stimulating and enjoyable ways to spend the day for those who wish to participate.

Ascot House provides specialist dementia care.

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Care Provided by Ascot House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ascot House welcomes visitors at anytime of the day.


  • Parking

  • Ascot House has parking both the front and rear of the Home. There is also parking available on the nearby streets.


Ascot House Reviews (123)

Total of 123, showing 81-100
9.9

Ascot House has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years. Over all time Ascot House has 123 reviews.

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Review from V B (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was placed at Ascot House for respite care on discharge from hospital.
She loved being there, she was only at Ascot House for 10 days and was admitted back to hospital, the staff were first class and nothing was too much trouble.

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Review from Jill S (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family member admitted to long-term care in November 2017. We were recommended by a friend to the high-quality of care at Ascot House, we have been highly delighted with the high standards meeting the individual care plan. The activities and outings which take place regularly have given my mother a
quality fo life which she previously hadn't had. The staff always endure she looks very well presented as she still chooses to maintain this appearance of dignity which is important to her.
The staff are all very dedicated to their caring roles, meals are excellent and home produced cooking of high quality. An excellent manager who runs a first-rate home.

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Review from Stewart C (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Ascot House at the beginning of 2018 and I have been extremely happy with the standard of care and support that she received. She recently celebrated her 90th birthday and the manager and all the staff made it a day to remember for all that attended.

Reply from Anil, Head Office at Ascot House

Thanks for your review, Stewart. Our staff loved celebrating your mum’s birthday with you all!


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Review from Carol M (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Ascot House, I have seen such a lovely change in her.
She is happy and content and has peace of mind in the lovely bright rooms in Ascot House.
The staff are all lovely, caring people and seem to really love their job.

Reply from Anil, Head Office at Ascot House

Hi Carol, thank you for your review. We're so pleased to hear how happy you are with your mum's care. We'll pass on your kind words to our staff.


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Review from B W (Friend of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been here once for Christmas party and very impressed with this lovely place. The staff have worked hard for residents. Hope to come and join in in the near future.

Reply from Anil, Head Office at Ascot House

Thank you for your kind words, we look forward to you visiting again!


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Review from V M (Wife of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ascot House to be friendly and have a real homely feeling. The staff have always made me feel very welcome, offering refreshments at any time. My husband has been very well cared for. They are very caring with him. I feel he is in very safe hands.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to write your review of Ascot House. It's so pleasing to know you feel your husband is in safe hands.


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Review from Terry C (Nephew of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic family friendly staff. Very clean and welcoming, I would love to stop there myself.

Reply from Anil, Head Office at Ascot House

Thanks for your review, Terry. You're very welcome to join us!


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Review from M D (Resident) assisted by family/friend published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first stay for respite care. I have been here for 8 days and I have loved it. I do not want to go home.

Reply from Anil, Head Office at Ascot House

Thank you so much for your review. We're really enjoying having you live with us and it's so nice to know that you love it here.


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Review from P H (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy - always made to feel welcome.

Reply from Anil, Head Office at Ascot House

Hi PH, thank you very much for your review. We're glad you feel welcome!


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Review from Gill C (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ascot House for nearly 2 years. If it was not for the love and care they give mum she wouldn't have been here now. They insisted that a doctor would come and see mum. Mum had an infection and was really poorly. They really look after them.

Reply from Anil, Head Office at Ascot House

Thanks for your review, Gill. It's so heartwarming to know you feel your mum has really benefitted from the care of our wonderful staff.


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Review from Janet N (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's health deteriorated after a fall and fracturing her hip. She spent the last 2 months of her life at Ascot House. The staff were extremely professional and dedicated. The loving care they gave to my mother was very much appreciated.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us and your appreciation of our care.


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Review from R C (Husband of Resident) assisted by family/friend published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management very good and helpful. Service given is 100%. Lovely place for short/long term care.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review Ascot House. We'll pass it on to our staff and manager.


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Review from K R (Daughter of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently needed emergency respite care. The staff and management looked after Mum. They are very caring and helpful. The service is lovely.

Reply from Anil, Head Office at Ascot House

Thank you for your review. We'll pass on your knid words to our staff.


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Review from Eileen H (Resident) assisted by family/friend published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending one month in Ascot House I felt I had been treated with excellent care, dignity and respect.

Reply from Anil, Head Office at Ascot House

Thank you for your review, Eileen. We really enjoyed your stay with us, please drop in for a cup of tea with us any time!


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Review from Sally S (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into the care home because she wasn't safe to be alone with all the falls she was having. All the staff and manager at the care home has been very helpful, they have done everything they can to help my mum. Now she is able to live on her own again. I and my family are very happy with
the care home. They have all been fantastic. We are very very grateful we couldn't have asked for any more from the care home they have done their very best.

Reply from Anil, Head Office at Ascot House

Thank you Sally. It was a pleasure having your mum live with us, especially to see the improvement she made. We wish you both all the best in the future, and we're always here if you need any help or advice.


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Review from Tammy S (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ascot House for respite and has nearly been here 2 years. My mum has been really happy since she's been here and we couldn't be more happy with the care and support she receives. The manager went over and above to support my mum into independent living.

Reply from Anil, Head Office at Ascot House

Thanks for your review, Tammy. We will let our staff and manager know how much you appreciate them.


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Review from R B (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Ascot House for four months. She has been cared for in the way she chose, staff and management very helpful and supportive.
I was always made to feel welcome and my opinions were always listened to.

Reply from Anil, Head Office at Ascot House

Thank you for your review. It's so nice to know you found our staff and management very helpful and supportive.


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Review from J K (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend to all. Lovely family feeling. Staff exceptional go above and beyond, person centred in all areas. Nothing is too much trouble always approachable and friendly.

Reply from Anil, Head Office at Ascot House

Thank you for your review. Our staff will be so pleased to hear how you feel about them.


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Review from Brian C (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home excellent very obliging and nothing too small for the staff to help with.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We'll pass on your kind words to the staff.


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Review from Paula B (Granddaughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect home for my grandma. Lovely caring staff, lovely meals according to my grandma. Number 5 Hygiene rating which is good. Excellent overall.

Reply from Anil, Head Office at Ascot House

Hi Paula, thank you for taking the time to review us. We're very pleased to be the perfect home for your grandma.


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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Ascot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Ascot House is calculated as follows: ( (441 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 500 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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