Ascot House

88/90 Oswald Road, Scunthorpe DN15 7PA
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9.9 123 Reviews
  • Ascot House, Scunthorpe
Ascot House offers long term, respite and day care within a home full of character in a central, yet peaceful, town location. An excellent team of experienced, dedicated carers are devoted to the well-being of everyone living at the home, with a focus on independence and freedom of choice. Tasty, nutritious food is made onsite every day from fresh ingredients and special diets can be catered for.

All bedrooms are en-suite, tastefully decorated and fully furnished. It is also
able to offer 'companion rooms' which are suitable for couples. The home itself sits within delightful, lawned gardens with a private courtyard accessed through one of the sitting rooms.

Minibus trips run regularly to places such as the seaside, the theatre, or even just an ice cream in the countryside. Their in-house activities co-ordinator creates, with input from the residents, a whole range of stimulating and enjoyable ways to spend the day for those who wish to participate.

Ascot House provides specialist dementia care.

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Care Provided by Ascot House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ascot House welcomes visitors at anytime of the day.


  • Parking

  • Ascot House has parking both the front and rear of the Home. There is also parking available on the nearby streets.


Ascot House Reviews (123)

Total of 123, showing 101-120
9.9

Ascot House has a Review Score of 9.9 (9.880) out of 10, based on 42 reviews in the last 2 years. Over all time Ascot House has 123 reviews.

Overall Experience

  • 102
  • 21
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Date Published

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Review from Carol T (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the management and all the staff at Ascot House for looking after my dad for the last two years and two months. He enjoyed living there and the care they gave him was excellent and they couldn't have looked after him any better. From the cook to the cleaner, the laundry staff,
carers and management. I would definitely recommend Ascot House to anyone to look after their loved ones. A big thank you again.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, Carol. We're so pleased to hear your father enjoyed living here, it was our pleasure to have him with us. We will pass on your thanks and kind words to our staff.


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Review from J M (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am going home and wanted to say I have loved staying at Ascot House. I have made great friends here. The staff are great and it has been just perfect like my own home. I wish I was staying longer.

Reply from Anil, Head Office at Ascot House

Thank you for your review, J M. We've loved you staying with us and glad you enjoyed it too. Drop in for a cup of tea any time!


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Review from Steve B (Son of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after exceptionally well at Ascot House. His needs have been cared for in a very professional manner and all the staff have been very caring and attentive to his caring needs and medical requirements. The care home has a warm, caring attitude to the residents and my father
has been very happy during his stay at Ascot House. I would recommend Ascot House to anyone requiring care.

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Review from Helen R (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management were very kind and courteous to my mum. The food always looked good and nicely presented. Mum said it was always enjoyable. The home was clean and tidy and kept well decorated.

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Review from E G (Resident) assisted by family/friend published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came roughly for 6 months for rehabilitation and until suitable sheltered accommodation was available. I am now moving to independent living after being supported and encouraged by staff, outside agencies and family. I found the staff supportive and through this I was able to live a full and active
life as physical needs allowed and how I chose.

Reply from Anil, Head Office at Ascot House

Thank you very much for your review and for coming to live with us. It's wonderful that you're now moving to independent living. You're very welcome to drop in to see us anytime.


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Review from S S (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Ascot House it is a beautiful place and the staff are lovely.

Reply from Anil, Head Office at Ascot House

Thank you for reviewing us, it's wonderful that you love it here. Having you live with us is our pleasure.


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Review from Henry L (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I initially came for a couple of weeks for respite but felt comfortable and safe and part of an extended family. I had all my needs met in a way I chose. I stayed for almost four months and now returning home. If I need support again, I will most definitely return if they have a bed vacancy.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us, Henry. We thoroughly enjoyed having you live with us. We'll be here for you in the future, should you want any help.


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Review from P B (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very informative. All staff very helpful.

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Review from Ann C (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Ascot House for the past 7 months. All the staff have treated my Dad very caringly and have adapted to his ways, treating him as an individual and with dignity. They have made sure he is safe and secure as in the early days we were worried he would go out and get lost.
I have had several meals at Ascot House with my Dad so I know the meals are well prepared and of good quality. Cleaning and laundry are done to a high standard and carpets are shampooed on a regular basis. My Dad likes to spend most of his time in his room watching TV, so the staff do regular checks on him and take him cups of tea and biscuits. The Manager and the deputy Manage have been very approachable and have responded positively to any suggestions to help Dad to settle in. My Dad has a lovely room and believes he is in his own flat and he is very content. I cannot thank the manager and all the staff enough for all they have done to support my Dad.

Reply from Anil, Head Office at Ascot House

Thank you for your review, Ann. We'll pass on your kind words to the staff. It's great to know that your dad is very content.


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Review from A C (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manageress and all the staff offer an excellent, caring environment for older people. They all go above and beyond the call of duty. Nothing is too much trouble and everybody is made to feel welcome. The Christmas party was extremely well organised- residents and their families made to feel part
of one big happy family.

Reply from Anil Kapil, Head Office at Ascot House

Thank you for your review. Our manager and staff will be so pleased to know how appreciated they are by you.


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Review from Avril B (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After living independently mum, aged 100 suffered a fall after decreased mobility. Mum entered Ascot House for emergency respite care and is still there. Of course, she was upset for the first day or two but after a few days of excellent care, she is now very settled. All the staff are very friendly
and caring. Mum likes that they make time to pop and have a chat. It also gives me peace of mind that mum is being well looked after and is in safe hands.

Reply from Anil Kapil, Head Office at Ascot House

Thank you for your review, Avril. We're very pleased to know that you think your mother is receiving excellent care and is in safe hands. We'll pass on your review to the staff.


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Review from Susan W (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who is 94 has been a resident for almost 3 years. Before going into care I researched several homes in my area and Ascot House being a small, more intimate home, I knew she would be comfortable and happy there. The manager and staff are efficient and caring and they make the home as much as a
home from home as possible. There are so many activities and trips out as can be arranged which helps to stimulate the residents. The staff spend time talking on a one to one basis to those who may be distressed due to memory problems. I personally cannot praise their overall care enough.

Reply from Anil, Head Office at Ascot House

Thank you for taking the time to review us. We're immensely proud of our staff and we'll be sure to let them know how highly you think of the care they give.


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Review from Katrina J (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum had to be put into care in May of this year, I have not seen her so happy for the last 3 years, the staff love her to bits as she has developed a comical personality. I don't think I would have seen this side to my Mum if she hadn't gone to Ascot House. They keep us in the loop and make
us so welcome when myself and my Dad go to spend time with her. The staff are absolutely brilliant with every aspect of caring for my Mum and I would highly recommend.

Reply from Anil Kapil, Head Office at Ascot House

Thank you so much. It's great to hear how happy your mother has been since she's come to live with us.


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Review from Clarence J (Husband of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Ascot House has been fantastic. I can go and see my wife anytime I want. The manager has a good relationship with her staff who are just brilliant with the residents. Some of the staff are quite young but take it all in their stride letting the residents carry on taking their time.

Reply from Anil, Head Office at Ascot House

Thank you very much for such kind words about our team - we'll be sure they get to hear them.


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Review from Yvonne S (Wife of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is at Ascot House and I am very happy with the care he gets. Nothing is too much trouble for them and they find time to talk to him even though he has dementia and he doesn't say a lot.

Reply from Anil Kapil, Admin at Ascot House

Thank you for taking the time to leave such a positive review, Yvonne. Such words mean a lot to our staff.


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Review from Steven T (Son-in-law of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit dad the home is always clean, warm and welcoming. The staff display an obvious love of their work and nothing is any trouble. The care given to dad is second to none, his welfare is obviously the number one priority. The management is a wonderful person with precisely the right attitude
and methods and this rubs off on the staff. We are confident that dad could not be in a better place, the care he receives is absolutely first class and much appreciated by dad and all of us. Well done!

Reply from Anil Kapil, Admin at Ascot House

Thanks Steven, it's great to know both you and your father are very happy with his care.


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Review from Julie H (Daughter of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit first on the list of other homes found to be friendly, welcoming, caring team of professional carers managed by a lady who is dedicated to her job. All the staff give residents 110% including genuine affection to all, after a positive viewing, in my opinion, I would not have found anywhere
better, therefore did not view any other homes. Mum just had a two-week stay visits daily by my father and I. As you would expect we were worried but been not have been mum loved the place.
This home needs to be re-categorised to Ascot Hotel a big big thank you, to the management and staff.

Reply from Anil Kapil, Admin at Ascot House

Thank you Julie. We'll pass on your kind words to our staff.


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Review from Heather T (Daughter of Resident) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Ascot House a lovely place. The staff are all very kind and friendly. My dad is very happy there and well looked after. The food is lovely and my dad looks forward to his meals.
All rooms are clean and spacious. My dad's health has improved since staying there. Nothing is too much trouble for
the staff.

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Review from Annette L (Wife of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being diagnosed with dementia in 2009 my husband had day care, respite care followed by full residency at Ascot House. My husband passed away in August 2016 but all the time he spent at Ascot House was very rewarding. He was always treated with respect, even though his behaviour could sometimes
be challenging. The standard of care was always excellent, family, friends always made welcome whenever we visited, never were we made to feel in the way. The events and entertainment always enjoyable. What could have been a very traumatic time was made a little easier by the wonderful staff. Thank you Ascot House care home you really do care.

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Review from Wendy C (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, 92, has dementia, is registered blind and deaf. Despite these disabilities, the staff at Ascot House manage to help her achieve a good deal of independence and when personal care is given, it is with dignity and respect. Since being in the home she has been happy and settled. When I visit
she looks calm, clean and tidy and well fed. She enjoys the social activities although she can only participate in a limited way. It was a difficult decision to admit my mother to a care home but it has enhanced both my mother's life and mine, as I no longer need to worry about her safety and loneliness.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Ascot House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Ascot House is calculated as follows: ( (441 Excellents x 5) + (58 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 500 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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