Beech House Care Home Reviews (52)
Beech House Care Home has a Review Score of 8.4 (8.356) out of 10, based on 3 reviews in the last 2 years. Over all time Beech House Care Home has 52 reviews.
Review from Andrea M (Daughter of Resident) published on 30 January 2018
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Beech House Care Home
Thank you, Andrea, for sharing your recent experience of Beech House Care Home. We are pleased to learn it has been so positive! The care and well being of every resident is our number one priority and it is rewarding to have such wonderful feedback about the quality of our care. Thanks again and we look forward to seeing you again soon. Have a fantastic day!
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Review from M S (Stepdaughter of Resident) published on 30 January 2018
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Overall Experience
4.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Beech House Care Home
Thank you for your feedback. We're happy you found our staff to be so supportive during your experience here at Beech House Care Home. We appreciate you taking the time to let us know how we are doing. Have a fantastic day!
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Review from C K (Daughter of Resident) published on 23 January 2018
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Overall Experience
5.0 out of 5
Reply from Ronnie Cavanagh, Digital Marketing Executive at Beech House Care Home
Thank you for taking the time to leave a review for us at Beech House Care Home. We're happy we could meet your expectations! The care and wellbeing of every resident is our number one priority and it is rewarding to hear you have been pleased with the quality of our care. We look forward to seeing you again soon. Take care!
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Review from Pam S (Daughter of Resident) published on 19 January 2018
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Overall Experience
5.0 out of 5
When Dad has needed medical attention they have always been speedy to respond.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Beech House Care Home
Thank you, Pam, for sharing your recent experience of Beech House Care home. We are pleased to learn it has been so positive. We're happy you found our staff to be so supportive during your experience here. Thank you once again. Have a lovely day.
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Review from Elaine H (Daughter of Resident) published on 22 August 2017
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Overall Experience
5.0 out of 5
My family are happy that she is in care here.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Beech House Care Home
Thank you, Elaine, for your comments about your recent experience at Beech House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Rachael F (Granddaughter of Resident) published on 22 August 2017
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Overall Experience
5.0 out of 5
The staff are lovely and friendly and the atmosphere is really friendly.
The activities are well organised and varied.
The rooms are very welcoming.
I feel very reassured that my nana is being well
Reply from Ronnie Cavanagh, Digital Marketing Executive at Beech House Care Home
Thank you, Rachael, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Beech House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Elaine D (Daughter of Resident) published on 21 August 2017
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5.0 out of 5
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Review from Violet C (Resident) assisted by family/friend published on 8 March 2017
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5.0 out of 5
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Review from Marjorie D (Resident) published on 16 August 2016
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5.0 out of 5
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Review from Betty S (Resident) published on 16 August 2016
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5.0 out of 5
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Review from Wendy L (Daughter of Resident) published on 4 July 2016
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4.0 out of 5
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Review from Betty S (Resident) published on 4 July 2016
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4.0 out of 5
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Overview of Review Score
The Review Score of 8.4 (8.356) out of 10 for Beech House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.606 for Beech House Care Home is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 33 Ratings = 4.606
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.75 Points relating to the number of positive Reviews for Beech House Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.