Carisbrooke Manor welcomes visitors at all times of the day.
They have over 25 car parking spaces on site, including 1 space for charging electric cars.
Carisbrooke Manor has a Review Score of 9.8 (9.754) out of 10, based on 10 reviews in the last 2 years. Over all time Carisbrooke Manor has 60 reviews.
Review from M T (Wife of Resident) published on 27 November 2023
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Review from Ann L (Wife of Resident) published on 13 November 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review. We're very pleased to hear that you find your husband's care to be excellent.
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Review from Belinda B (Daughter of Resident) published on 10 November 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review. We're so pleased to hear you've found the team at Carisbrooke Manor to provide such a high standard of care for your mother and the environment to be safe, clean and welcoming. We'll pass on your gratitude and kind words about their dedication and hard work on to them.
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Review from Y W (Daughter of Resident) published on 12 October 2023
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Reply from Anil Kapil, Owner at Carisbrooke Manor
Thank you for taking the time to review us. We're very pleased to hear you found our staff to be a great comfort to you and always had the time to listen to you. We will pass on your praise.
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Review from S B (Granddaughter of Resident) published on 12 October 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review, we appreciate your kind words and will pass them on to the team at Carisbrooke Manor.
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Review from V F (Daughter of Resident) published on 10 July 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review. We're so happy to hear you felt a family feel around the home and we'll be sure to let our staff know that you thought they go above and beyond to ensure the residents' comfort and have a good rapport with them. They work incredibly hard and it's always nice for that to be recognised by those who matter the most.
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Review from Eileen W (Daughter-in-law of Resident) published on 18 April 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for taking the time to review us, Eileen. We'll pass on your kind words and your feedback to the staff.
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Review from Val T (Daughter of Resident) published on 18 April 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review, Val. We're very pleased to hear that your mum is sleeping well and enjoying the food.
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Review from B C (Son of Resident) published on 11 April 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for taking the time to review us. We'll pass on your kind words to the staff.
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Review from C H (Son of Resident) published on 22 March 2023
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Review from P N (Daughter of Resident) published on 22 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Hi, thank you so much for your review. Please don’t hesitate to chat with our activities coordinator if there’s something your mum would like to be doing in the way of crafts. She’ll be happy to help.
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Review from D P (Daughter-in-law of Resident) published on 22 February 2023
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Reply from Anil, Head office at Carisbrooke Manor
Thank you for taking the time to review us. Thank you also for your appreciation of the care our staff give to your mother-in-law. We look forward to seeing you on your next visit.
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Review from L P (Husband of Resident) published on 22 February 2023
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Reply from Anil, Head office. at Carisbrooke Manor
Thank you for reviewing Carisbrooke Manor. We’ll be sure to pass on your kind words to the team, especially those in the kitchen!
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Review from Lynn B (Daughter of Resident) published on 21 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for reviewing Carisbrooke Manor, Lynn. We're very lucky having your dad live with us, we're so happy he enjoys the food and the chats.
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Review from Joanne L (Friend of Resident) published on 21 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Hi Joanne, thank you for taking the time to review us. We look forward to your next visit.
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Review from Barry B (Son-in-law of Resident) published on 21 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for taking the time to review us, Barry. We'll pass on your lovely words to the staff, they take such pride in how well they look after the residents, they will be thrilled to hear your comments.
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Review from Linda R (Niece of Resident) published on 21 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review, Linda. We love taking care of your uncle, glad he always looks clean and happy when you see him.
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Review from Trevor R (Friend of Resident) published on 21 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review, Trevor. It's so nice to hear that you find the staff to be welcoming, helpful and friendly.
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Review from C D (Private Carer of Resident) published on 21 February 2023
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review and thank you for recommending us to your friends, family and colleagues.
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Review from Rosalia P (Daughter of Resident) published on 30 August 2022
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Reply from Anil, Head Office at Carisbrooke Manor
Thank you for your review. We are glad to hear you found your mum to be very happy with us.
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The Review Score of 9.8 (9.754) out of 10 for Carisbrooke Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.754 for Carisbrooke Manor is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Carisbrooke Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Mar 2019
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