Carisbrooke Manor

Burringham Road, Scunthorpe DN17 2AA
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9.8 60 Reviews
  • Carisbrooke Manor, Scunthorpe
Carisbrooke Manor is set in countryside on the outskirts of Scunthorpe, and provides long term, respite and day care for older people and those with dementia needs. Set within large gardens, this beautiful home is largely purpose built, yet retains a homely feel from the original 1920s building, and is set around a lovely courtyard with raised flower beds where many residents enjoy relaxing or helping look after the plants.

Their outstanding team of dedicated carers take pride in treating everyone with dignity and as an individual. Delicious, healthy, home cooked food is freshly prepared throughout each day and special diets can be catered for. A full program of entertainment and activity is thoughtfully put together by their specialist coordinator with input from the residents themselves. Regular trips out are arranged and might include a visit to Bransby Horses or a spot of lunch somewhere.

Carisbrooke Manor offers en suite bedrooms across two floors, all rooms are fully furnished to a high standard and tastefully styled. There is a choice of sitting rooms and dining rooms overlooking the courtyard or the gardens.

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Care Provided by Carisbrooke Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Vicki Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Carisbrooke Manor welcomes visitors at all times of the day.


  • Parking

  • They have over 25 car parking spaces on site, including 1 space for charging electric cars.


Carisbrooke Manor Reviews (60)

Total of 60, showing 21-40
9.8

Carisbrooke Manor has a Review Score of 9.8 (9.754) out of 10, based on 10 reviews in the last 2 years. Over all time Carisbrooke Manor has 60 reviews.

Overall Experience

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  • 13
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Review from L M (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum felt very happy and contented at Carisbrooke Manor Care Home. Nothing was too much trouble for the carers. We could call when we wanted and the phone would always be passed to Mum so we could chat. Mum also loved the food. The previous care home did not provide such tasty, fresh food. Unfortunately,
Covid restrictions were a burden at times but every effort was made by Carisbrooke to cause as little disruption as possible. I was very happy with how Carisbrooke cared for Mum.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us. We're glad you were very happy with how we cared for your mum.


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Review from Susan C (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely well cared for. I could not hope or expect better anywhere or from anyone else. The staff are always very professional, efficient, courteous, caring and friendly. I cannot recommend this care home any higher.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review, Susan. We will share your kind words with our team of staff.


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Review from Julia S (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum stayed approximately nine months until she died a few weeks ago.
The staff showed amazing love, care and kindness to her and us, especially during her last few days.
Excellent care!

Reply from Anil, Admin at Carisbrooke Manor

Thank you for taking the time to review us. We'll pass on your kind words to our team.


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Review from Steve (Son of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has needed to be in the competent care of Carisbrooke now for around 3 years now.
Sadly, Dad's reduced mobility has caused him to join mum there for the last year now too.
Care is second to none, nothing is too much trouble for the attentive staff. Even the kitchen staff are happy to churn out
tea/coffee and biscuits at a moment’s notice any time of our visits.
Management are easily accessible there too should the need arise.
Notice board always keep everyone updated to the present and next events within the home.
Reassuringly, mum and dad are well fed, well cared for as well as safe - a big relief for the whole of our family (and coming from us - mainly former, local NHS staff) is saying something.
So, well done Carisbrooke - keep up the good work. On behalf of mum, dad and the rest of our family.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us, Steve. We'll pass on your kind words to our staff.


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Review from Noel G (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carisbrooke Manor has been the perfect home for Mum and Dad. The staff are extremely professional and very caring. The accommodation, although not perfect, is more than adequate - only minor decoration required. We as a family would highly recommend this care home.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for your review. We'll pass on your kind words to our staff.


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Review from Anthony G (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carisbrooke Manor is the perfect place for my mum and dad to be. They have excellent care and all their needs are met. The staff are all very friendly. The food is delicious. They are very happy here.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us. It's great to know your mum and dad are very happy here.


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Review from D A (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at the home in January I have nothing but praise for the way she has been looked after by the staff, nothing is too much trouble. This has helped her settle in very quickly and has been a great help to me. Visiting at any time of the day is a great help and the atmosphere in
the home is always the same. If I ever need help or questions to ask, the manager is always available and helpful and her manner is friendly and reassuring.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us. It's great to know you have nothing but praise for the way your mother is looked after.


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Review from J O (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff go above and beyond in caring for my Mum. The food is excellent, Mum's room is lovely. There are lots of activities to keep her happy. The staff are open and friendly and we are welcome at any time.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you very much for your review. We'll pass on your kind words to our staff, it's wonderful to know how happy you are with all aspects of your Mum's care.


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Review from Michael C (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home very good, staff are great.
Sometimes I find mum on a downer. I.e. Depressed. She would like some things to do, instead of sitting in chair all day. But overall I find mum is well cared for and safe. I might book a room for myself lol.

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Review from Brian P (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since May of this year and is very happy and hopes she can stay full time.

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Review from S J C (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall and my mom breaking her arm and already with poor mobility - she was in Carisbrooke for respite/rehab care.
The staff at all levels were first-rate.
Very caring, supportive, respectful and nothing was too much trouble.
They helped restore her confidence as well as taking great care
of her and in such a friendly way as mom has a good sense of humour anyway and enjoyed the rapport with staff.
The food was very good and mom even had to ask for smaller portions.
For myself - knowing mom was in such safe, caring hands meant peace of mind and could be at work knowing she was OK.

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Review from R H (Nephew of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the fourth home my aunty has been a resident and after four weeks has decided to leave her home and became a resident of Carisbrooke Manor.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you very much for taking the time to review us.


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Review from Pamela M (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the residential home after falling at home in April 2018. We found the carers and management very welcoming. Mum has settled in well as a family we are so pleased we were able to find the right home for our mum. They help mum with her needs and nothing is too much. We can't praise the
care home enough.

Reply from Anil, Admin at Carisbrooke Manor

Hi Pamela, thank you for your review. We're very pleased to hear how well your mum has settled.


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Review from Colin C (Husband of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered a broken leg and was placed in the care home until she could support herself, she is also on oxygen 24 hours a day.
The care she has received is first-rate, all the staff are wonderful, caring and compassionate.
We have made many friends here both with staff and residents.
She has
taken part in several of the many activities on offer and enjoyed her stay.
The food is varied and tasty.
Rooms are cleaned daily and are warm and inviting.

Reply from Anil, Head Office at Carisbrooke Manor

Hi Colin, thank you very much for your review. It's great to know that you feel your wife has been so well looked after.


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Review from R K (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent single storey building.
Light and airy and well designed.
All rooms have en-suite facilities, critical for dignity and privacy for our seniors.
No difficulty in selecting this care home as the right one for Mother.
With the help of the staff, Mother settled in well, enjoying the warm
rooms and the quality of the food.
There are always plenty of staff on duty with a friendly word and smile.
The home is not too large and has a 'family feel' and is encouraged to be your home from home.
Activities are well organised with trips out and activities to encourage participation and friendship.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you very much for your review, RK. We're so glad you felt this is the right home for your mother. We'll pass on your kind words to our staff.


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Review from T M (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered with Alzheimer’s/dementia and needed full-time care as she was getting too difficult for my dad to care for. At Carisbrooke Manor, she received excellent care. The staff were happy, friendly and really gave of their time. They were very respectful and patient.
As my mother deteriorated
we received so much support from all staff and management. When Mum passed away, she was treated with dignity and all the family were fully supported.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for the review, we will pass on to the staff how pleased you are with the 'excellent' care your mother received.


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Review from Frances Hazel E (Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent the last six weeks as a resident at Carisbrooke Manor. During that time I have been treated with care, respect and friendliness. Every effort has been made to make sure that I am as happy and comfortable as possible. The food has a varied menu and a selection of dishes that are delicious
and also nicely presented. Clothes are well and carefully laundered. There is shopping available for any of my needs, pastimes for all tastes, a weekly visit from the hairdresser and welcome to visitors. I am content with every aspect.

Reply from Anil, Head Office at Carisbrooke Manor

Thanks for your kind reveiw, Frances, we're really enjoying having you live with us.


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Review from Rupert C (Son of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic. They handle difficult and emotional situations in a highly professional manner.
We have witnessed at first hand their caring approach to both my mother and other residents. All the staff have been very helpful and always with a smile.
My mother is in very safe, caring hands
we have no worried leaving her in this lovely home.
This care home is very special.
My brothers and I would like to thank all the staff at Carisbrooke Manor.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for your review, Rupert. It's great to know you feel your mother is in very safe, caring hands. We'll pass on your thanks and kind words to the staff.


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Review from Alan M (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for respite and has decided to stay here. Her room is always clean and the home, in general, has a very pleasant atmosphere. The carers are always smiling and ready to help with queries. They are very good with my mother and show her respect.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review Carisbrooke Manor. It's great to hear you always find her room clean, just as it should be, and our staff always cheerful and helpful. We'll pass on your kind words.


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Review from Thomas W (Brother of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been in care for a short while but from the outset, we had no doubt that this would be the best place for him. From the management down to all the carers, we have found them to be excellent. What could have been a traumatic experience, was made easy and gave us peace of mind thanks
to all the staff at Carisbrooke Manor.

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Carisbrooke Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Carisbrooke Manor is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carisbrooke Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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