Carisbrooke Manor

Burringham Road, Scunthorpe DN17 2AA
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9.8 60 Reviews
  • Carisbrooke Manor, Scunthorpe
Carisbrooke Manor is set in countryside on the outskirts of Scunthorpe, and provides long term, respite and day care for older people and those with dementia needs. Set within large gardens, this beautiful home is largely purpose built, yet retains a homely feel from the original 1920s building, and is set around a lovely courtyard with raised flower beds where many residents enjoy relaxing or helping look after the plants.

Their outstanding team of dedicated carers take pride in treating everyone with dignity and as an individual. Delicious, healthy, home cooked food is freshly prepared throughout each day and special diets can be catered for. A full program of entertainment and activity is thoughtfully put together by their specialist coordinator with input from the residents themselves. Regular trips out are arranged and might include a visit to Bransby Horses or a spot of lunch somewhere.

Carisbrooke Manor offers en suite bedrooms across two floors, all rooms are fully furnished to a high standard and tastefully styled. There is a choice of sitting rooms and dining rooms overlooking the courtyard or the gardens.

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Care Provided by Carisbrooke Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Vicki Walker (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Carisbrooke Manor welcomes visitors at all times of the day.


  • Parking

  • They have over 25 car parking spaces on site, including 1 space for charging electric cars.


Carisbrooke Manor Reviews (60)

Total of 60, showing 41-60
9.8

Carisbrooke Manor has a Review Score of 9.8 (9.754) out of 10, based on 10 reviews in the last 2 years. Over all time Carisbrooke Manor has 60 reviews.

Overall Experience

  • 47
  • 13
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Date Published

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Review from Elisabeth K (Sister-in-law of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the first day of visiting, we were greeted with a friendly disposition of all staff.
There was always someone there to answer our questions and queries.
The layout of the rooms is very friendly and warm.
The residents are all cared for with a calm and friendly manner.
There is also a
variety of day rooms with different functions as well as a lovely cool yard for residents and visitors to spend time during their stay.
I recommend the place for rest and care.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for you review, Elisabeth. We'll pass on your kind words to the staff.


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Review from G F (Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am recovering from a major surgery and was feeling at rock bottom, unable to do anything for myself. I arrived a few days ago and I am beginning to have faith, I can get back home after the care I am receiving.
All the staff are excellent and the food is wonderful.

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Review from Jean D (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every effort has been made to keep my mother's stay comfortable, and everyone has been very helpful. Clean rooms, good food.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us. We're very pleased to know you're happy with your mother's care.


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Review from Liz W (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very kind, helpful and respectful. My mum and dad had a joint room which had been freshly decorated specifically for them. Menus and dietary needs were taken into consideration. The home was very clean, welcoming and didn't smell. The food was freshly cooked.

Reply from Anil, Head Office at Carisbrooke Manor

Hi Liz, thank you for your review. We'll pass on your kind words to the staff.


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Review from Mark K (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers in the home are very welcoming when I come to see mum. Always gives me all the information I need when asked. I am very happy that they have given mum encouragement to start eating again and drinking.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us. We're very pleased to know you're happy with your mum's care.


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Review from M D (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, always willing to help and flag up any problems. As a family, we know our mother is well cared for and happy in the home.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you so much for your review, we'll pass on your compliments to our staff. It's wonderful that your mother is happy living with us.


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Review from Jackie W (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have found Carisbrooke Manor to be an excellent care home for my father. The staff are all excellent at their jobs and take pride in what they do for each resident. I have experienced this myself on many occasions. Dad's health has improved so much and that itself is a huge relief to
us. The social side is also a huge part of resident's wellbeing and we are always invited to join in. The home is run extremely well and we have always found any time we need to know anything that we are always well informed. I personally cannot recommend Carisbrooke enough to anyone who is looking for any care.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for your kind words. We're so pleased that your dad's health has greatly improved and you also feel he's benefiting from his increased interaction.


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Review from Eric A (Husband of Resident) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every aspect of the care and attention at the home has been excellent. The staff are so helpful, cheerful and without exception are first class.
It means so much to me knowing that my wife is being looked after.

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Review from Brian P (Son of Resident) published on 24 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has now stayed in Carisbrooke Manor twice on a respite basis and this would be our first choice if and when a permanent stay became an option. The staff are always friendly, helpful and caring towards both residents and visitors. We love the relaxed attitude which puts everyone at ease. The
facilities are always spotless and security is excellent.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for your review, Brian, we will pass on your kind words to the staff.


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Review from Neil C (Son of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful, clean and tidy in all areas of the home. Food is of an excellent standard at all times. Security is very good, staff friendly towards visitors and didn't matter what time of the day you went.

Reply from Anil, Head Office at Carisbrooke Manor

Thanks for your review, Neil, and for saying you're extremely likely to recommend us.


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Review from C C (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience visiting Carisbrooke Manor is enjoyable. The staff are lovely and friendly and very caring and nothing is too much trouble for them.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for your review. We'll pass on your kind words to our staff!


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Review from Elaine S (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly care staff who are most obliging to my father's needs. Haven't seen much in the way of activities throughout the day or many outings although I have been assured they do take place. Christmas party brilliant! So much hard work went into organising it as well as looking after the residents.
Laundry lady very good as must be a very difficult job sorting residents clothes. Father nearly always looks clean and tidy. Only once seen him in stained clothes. Generally very pleased with the care given at Carisbrooke Manor.

Reply from Anil, Head Office at Carisbrooke Manor

Hi Elaine, thank you for taking the time to review us and for saying you're extremely likely to recommend us. You'll be glad to hear we have an Activities Coordinator come into the Home every day with a very varied and enjoyable (we hear!) program. She also arranges regular trips and outings for any of our residents who'd like to come along.


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Review from Vera A (Resident) assisted by family/friend published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely loved it, no complaints the staff were excellent. Food was gorgeous.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for your review, Vera. We're glad you loved it here.


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Review from E P (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems with the home. If ever Mum is ill or needs an ambulance, we are informed. Food is good and whenever Mum wants a cup of tea, she gets one. Her clothes get washed and put away in her wardrobe. The staff are always helpful and if we have a query, someone sorts it.

Reply from Anil Kapil, Head Office at Carisbrooke Manor

Thank you for taking the time to review. We're pleased to know that you are extremely likely to recommend us.


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Review from Susan F (Niece of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care and I'm made to feel very welcome on each visit. Nothing is too much trouble.

Reply from Anil, Head Office at Carisbrooke Manor

Thank you for taking the time to review us, we really appreciate your kind words and will let the team know.


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Review from E C (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother (who has just died) was in Carisbrooke Manor for five years and was well cared for. The care home was recommended to us by others who had relatives there. The residents are well cared for and treated with respect. There are no nasty smells when you enter and it is kept very clean. The staff
keep you well informed of any mishaps e.g falls and are very approachable at all times. I would certainly recommend this care home to anyone who cared about their relative.

Reply from Anil, Head Office at Carisbrooke Manor

Thanks for your review E C. It's great to know that we were recommended to you, and that you'd recommend us to others.


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Review from Lauren N (Great-granddaughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly and welcoming home. The staff are lovely and go above and beyond to make sure my Grandma is looked after. The home is clean and tidy and has no odour. The manager has an open door policy and there is always someone available to talk to. There is regular entertainment in and out
of the home so my Grandma doesn't miss out on social interaction. There was never a doubt about which home I wanted my Grandma in. I wouldn't choose another.

Reply from Anil Kapil, Admin at Carisbrooke Manor

Thank you, Lauren. Our staff will be really pleased to hear your glowing review.


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Review from Ian C (Son of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second year my mother has been a resident of Carisbrooke Manor and the service has proved excellent. The staff are its main asset as they are attentive, professional and approachable. Such was the poor physical condition of my mother that her end seemed near, but due to the staff at Carisbrooke
Manor, her condition has improved better than would have envisaged. My experience of care homes is limited, but I do not know of any way that the home could be improved upon.

Reply from Anil Kapil, Admin at Carisbrooke Manor

Thank you for your review. We're really happy to know you've seen a good improvement in your mother.


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Review from J S (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother at Carisbrooke Manor several times a week. I have always found the staff to be very friendly and helpful. My mother is very well cared for and I have no complaints about anything.

Reply from Anil Kapil, Admin at Carisbrooke Manor

Thank you for taking the time to leave a review, JS. We'll let our staff know of your positive experience with them.


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Review from Keith C (Son-in-law of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father-in-Law goes two days a week for respite and in November he stayed for a four night period. It was his third time staying in and each time the care provided was excellent. He likes to go and the staff are all excellent with him. When you go to Carisbrooke it is like you are going to a family
home because of how it is. There is a lovely atmosphere here. All the residents I have spoken to seem really happy there.

Reply from Anil Kapil, Admin at Carisbrooke Manor

Thank you, Keith, your feedback is much appreciated, we'll pass on your kind words to our staff.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Carisbrooke Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Carisbrooke Manor is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 114 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Carisbrooke Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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