The care, kindness, and understanding of his needs has been outstanding
L E (Daughter of Resident)
kept to a very high standard with friendly staff of all ages who take nothing as too much trouble
Audrey N (Respite Resident)
The staff of Edmund House really care about their residents, not just care for them
Catherine P (Daughter of Resident)
Edmund House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 25 reviews in the last 2 years. Over all time Edmund House Care Home has 74 reviews.
Review from Craig C (Son of Resident) published on 23 January 2025
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Reply from Maria Ricketts, Customer Care Adviser at Edmund House Care Home
Thank you for your kind words. It is always nice to hear words like "safe" and "welcome" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from A S (Son of Resident) published on 10 January 2025
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The care and environment are truly second to none, creating a place where residents can thrive. The activities offered are fantastic, and tailored to engage and bring joy to everyone involved. It's clear how happy and content the residents are, and the smiles on their faces say it all. If you're seeking a care home that delivers outstanding care in a vibrant and supportive community, Edmund House is the perfect choice. It has been a huge relief and a joy to find such a wonderful place for my loved one. This is a magical care home full of happiness and care. Thank you to all the staff who have welcomed my mum with open arms.
Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your lovely review. We are so pleased to hear that you felt so reassured and at ease when finding Edmund House Care Home. We are so happy to hear you and your loved one feel like a part of our Edmund House family and that you have had such a positive experience with your loved one in our care. It is always wonderful to hear words like "Vibrant" and "Supportive" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from D B (Daughter of Resident) published on 26 November 2024
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Reply from Maria Ricketts, Customer Care Adviser at Edmund House Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Daphne P (Daughter of Resident) published on 13 November 2024
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Reply from Rosie Smith, Customer Advisor at Edmund House Care Home
Thank you for taking the time to write such a lovely review for the staff at Edmund House. We are thrilled to hear that mum is thriving within the care home and that the staff and environment is exactly what you pictured. We hope she continues to smile and enjoy her stay! Best wishes.
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Review from Liz D (Daughter of Resident) published on 11 October 2024
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Reply from David Mclean, Customer Service Adviser at Edmund House Care Home
Thank you for your lovely review. It is always nice to hear words like "wonderful, caring, respectful, kind and helpful" being used to describe our care. We will certainly pass your comments on to the manager. We hope to continue providing your mum with the best possible care.
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Review from S K (Cousin of Resident) published on 9 October 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your kind words. It is so lovely to hear that your cousin enjoys our delicious meals and that they were able to enjoy going swimming. We are happy to hear that you feel at ease with your loved one in our care. If there is anything we can do to make your loved one's stay as comfortable as possible, please do let us know.
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Review from J G (Friend of Resident) published on 1 August 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your lovely words. We are pleased to hear that you are impressed with the high standards of care provided at Edmund House Care Home and that your Friend is happy and content. We hope to continue providing your Friend with the best possible care.
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Review from S T (Friend of Resident) published on 29 July 2024
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Reply from Rosie Smith, Customer Advisor at Edmund House Care Home
Hello and thank you for taking the time to write the staff at Edmund House Care Home such a lovely review. It is wonderful to hear words such as helpful and kind used to describe our staff. We are thrilled that the home is to your liking and that the staff have managed to create such a "caring environment". We hope that your loved one continues to enjoy her stay with us. Thank you again and best wishes.
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Review from Roz W (Niece of Resident) published on 11 July 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your kind words. We are happy to hear that your Aunt has now settled in well and that she is enjoying our delicious meals and fun activities. It is always nice to hear words like "Friendly" and "Caring" being used to describe our staff. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.
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Review from Jayne K (Daughter of Resident) published on 19 April 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are pleased to hear that you were impressed with the high levels of care provided at Edmund House Care Home and hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Michelle T (Daughter of Resident) published on 10 April 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your kind words. We are pleased to hear that you are impressed with the cleanliness at Edmund House and we are very happy to hear you can feel at ease with your mum in our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Jo P (Friend of Resident) published on 11 March 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your lovely review. It is always nice to hear words like “Friendly” and “Knowledgeable” being used to describe our staff. We are pleased to hear that you are impressed with the clean and warm environment at Edmund House and we hope Edmund House Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Juliette B (Daughter of Resident) published on 8 January 2024
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Reply from Eden Tomlinson, Customer Service Adviser at Edmund House Care Home
Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your father received the best possible care.
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Review from D B (Son of Resident) published on 5 January 2024
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your kind words. We are so pleased to hear that you are impressed with the level of care provided and the fun activities at Edmund House. It is always nice to hear words like “Memorable” and “Amazing” being used to describe our care. We hope to continue providing your loved ones with the best possible care.
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Review from Lorraine S (Wife of Resident) published on 8 December 2023
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Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home
Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We are pleased to hear that you are impressed with the cleanliness and food at Edmund House Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Phillip U (Son of Resident) published on 24 October 2023
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Reply from Grace Langfield, Customer Service Adviser at Edmund House Care Home
We value your feedback. Edmund House has a genuine regard for all of our residents, and their overall health and well-being are an absolute priority for us. We would appreciate it if you could contact the Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 to discuss your concerns further.
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Review from Gill N (Daughter of Resident) published on 21 August 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at Edmund House Care Home
Thank you for taking the time to leave us your lovely comments. We are so pleased to hear that your mum enjoyed her respite care with us and that she has made new friends during her stay. Thank you for choosing Edmund House Care Home for your stay.
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Review from Paula H (Daughter of Resident) published on 3 July 2023
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Reply from David Mclean, Customer Service Adviser at Edmund House Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially hearing words like 'one big family' being used to describe our care and we hope that your mother feels like part of our Edmund House family. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to, hopefully, seeing you again soon.
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Review from Mavis D (Daughter of Resident) published on 30 June 2023
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Reply from David Mclean, Customer Service Adviser at Edmund House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your dad in our care. We are happy to hear you feel like your dad is part of our Edmund House family when we introduce him to our new residents. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible and we look forward to seeing you again soon.
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Review from Vincent G (Partner of Resident) published on 19 June 2023
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Reply from David Mclean, Customer Service Adviser at Edmund House Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your partner in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially with the variety of activities we arrange. Thank you for choosing Edmund House for your partner's respite stays.
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The Review Score of 9.8 (9.834) out of 10 for Edmund House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.834 for Edmund House Care Home is calculated as follows: ( (269 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 295 Ratings = 4.834
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Edmund House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Feb 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .
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Job Title: Home Manager
Joined: 2017
Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.
My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.
Job Title: Deputy Manager
Joined: 2018
I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.
I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.
I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.
Job Title: Head of Housekeeping and Activities
Joined: 2015
I joined Edmund House in 2015 and i've been the Head of Housekeeping and Activities for the past 4 years. I am a 'people person' and working in a care home with lovely residents and a great team is perfect for me.
In my spare time, I love anything arty. I really enjoy up-cycling, interior design and cooking. I have a passion for being outdoors whether I am gardening or just enjoying a good book in the sunshine.
Job Title: Residents' Cat
Ed is our residents' cat who brings a lot of joy and laughter to the residents and staff at Edmund House.