Edmund House Care Home

98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB
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9.8 74 Reviews
  • Edmund House Care Home, Scunthorpe
Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and compassionate approach towards loved ones.

Edmund House provides first class accommodation and facilities in a warm and safe setting. A Call Care System ensures easy access to staff and a passenger lift ideal for those with mobility issues. Accommodation features bright and spacious communal areas and en-suite bedrooms, each offering comfortable and tasteful furnishings and décor. There is also an on-site bar, function room, café and internet corner.

Mealtimes can be enjoyed in the pleasant dining room where delicious and healthy food is served tailored to the needs of the individual. Dietary requirements and preferences are discussed on arrival.

Residents can enjoy a choice of activities at Edmund House, keeping both body and mind and stimulated. Crafts, quizzes and games, cooking and painting are just a few of the favourite pastimes enjoyed.

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Care Provided by Edmund House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle MacKenzie (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edmund House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Edmund House Care Home Reviews (74)

Total of 74, showing 21-40
9.8

Edmund House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 25 reviews in the last 2 years. Over all time Edmund House Care Home has 74 reviews.

Overall Experience

  • 63
  • 9
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Review from Nigel C (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was an emergency admission for respite care on a bank holiday weekend. The home was very welcoming and couldn't do enough to reassure and settle her in. Everything was well explained and her room was fully adapted for her needs. Staff were very attentive and nothing was too much trouble. As relatives,
we felt very reassured that Mum was being well cared for. Would happily use the facilities again if need be.

Reply from Fran Donno, Customer Service Adviser at Edmund House Care Home

Thank you for taking the time to leave your lovely review. We are so pleased that your mum felt like part of our Edmund House family and that you felt welcomed and reassured whilst your mum was in our care. We are looking forward to seeing you again.


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Review from Clare D (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is ninety-nine and it was a difficult and emotional decision to look for a care home. I visited several homes and studied all the CQC reports. I could not find the ideal home for Mum. However, immediately when I entered Edmund House I felt the warmth and care I was looking for. It certainly had
the X factor! All the staff are friendly, caring and truly amazing. The safety is excellent and Mum is cared for with dignity, respect, compassion and love. The food is plentiful and tasty. The activities are fabulous and motivate and stimulate Mum. Thank you to everyone at this wonderful kind, caring home.

Reply from Grace Langfield, Customer Service Adviser at Edmund House Care Home

Thank you for leaving your kind review. It is always nice to hear comments such as 'compassionate' and 'truly amazing' used to describe our care and we hope Edmund House did everything possible to make a difficult transition as easy as possible. We hope to continue providing your mum with the best possible care.


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Review from D C (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Edmund House has given my mum a new lease of life, we know that she is very well looked after. The staff are such amazing people, nothing is ever too much, and they are friendly and helpful.
Having mum in Edmund House has helped us to get on with life and be able to take mum out and visit
her without having to worry, as we know she is looked after. I would recommend Edmund House to anyone who has a loved one that needs help and company.


Mum has Dementia but they help her day to day to deal with this, and are always interacting with the residents. From meals to the Activities which I find are a great help, The Manager is so helpful and comes up with so many ideas to keep all the residents entertained.


Mum is always clean and so are her things, nothing is ever too much trouble.


Reply from David Mclean, Customer Service Adviser at Edmund House Care Home

Thank you for your kind words. It is always nice to hear words like "nothing is ever too much", “friendly” and “helpful” being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from E S (Wife of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been living in Edmund House for ten months, I couldn't wish for a nicer place for him. The staff are brilliant he's well looked after and there is always something arranged to keep residents occupied (bongo drums, singing, skittles, painting, dancing to name a few). All are encouraged
to take part if they so wish. It's like one big happy family. Visitors are warmly welcomed at any time of the day. I cannot praise the staff enough. Thank you, everyone.

Reply from David Mclean, Customer Service Adviser at Edmund House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear you feel like a part of our Edmund House family. Please let us know if there is anything we can do to make husband's stay as comfortable as possible.


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Review from Gill C (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Edmund House Care Home and is well looked after. The staff are so caring towards her. Mum’s always clean and tidy and well looked after. Always activities going on, morning and afternoon, if they want to join in. Plenty of food and drinks all the time which always looks good to eat. Mum’s
not been too well. I couldn’t of wished for anyone better to look after her than the lovely people in Edmund House

Reply from Rebecca Kellegher, Customer Service Adviser at Edmund House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from Ann W (Sister of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous on arrival, but as soon as we entered, we were made to feel so welcome. Shown around and taken to the room that was basic, but we have since added personal items. Given refreshments and then time on our own to adapt. I spent four hours with my sister that day until she was settled
in. The other ladies also welcomed my sister. Everywhere is spotless and homely, there is a tuck shop, cafe, and a hairdresser comes weekly. We are encouraged to visit and can go out, always letting them know, of course. There are activities and entertainment most days, and the staff join in. The meals are to die for; there is a choice at every mealtime and are well presented, and everything is homemade. In between meals, they come around with drinks and snacks, never time to get hungry. Now lastly, I come to the staff - what a team! From the cleaners, laundry, carers and managers, they are so professional, caring and kind, always keeping relatives informed. God bless every one of them. She settled in quickly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your kind words. We are so happy that the warm welcome you received helped quell the nerves you both had on arrival and that your Sister has now settled into her new home with us. I will certainly pass your lovely comments on to the whole team; thank you again for taking the time to leave this review.


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Review from Mary M (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Edmund House for three years. Dad was here previously. She is very well cared for by caring and dedicated staff who treat her with kindness and respect. Staff keep us well informed and answer all our questions without hesitation. The Covid experience was not pleasant for anyone but during
this time our confidence in her care increased. Staff are happy to deal with any concerns we may have. The staff are the most important aspect of her care - we continue to be vigilant but have to say very happy with her care and treatment. Thank you staff.

Reply from David Mclean, Customer Service Adviser at Edmund House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible. Thank you for choosing Edmund House for your stay.


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Review from Melanie W (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since December 2021, very settled and well cared for. Carers keep me very well informed on Mum's wellbeing. Mum has just celebrated her 98th birthday and the home put on a lovely spread for us and we had a lovely afternoon with my mum and sister who travelled up from Kent for it.
Nothing is too much trouble for any of the members of staff. Many thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for taking the time to write us a review. We are so happy to hear that you enjoyed Mum's Birthday celebrations. Thank you again for your feedback.


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Review from Rob M (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Edmund House in July 2021, direct from hospital; in the interim period, before I could take in her own clothing, the staff had clothed her and made sure she was comfortable. This was during the Covid pandemic and as such, I was unable to visit. However, when restrictions were lifted,
I was not disappointed. The staff, amenities, bedrooms (all with en-suite wet rooms) were spotless. Nothing was too much trouble for the staff - you asked, they delivered. A daily entertainment program is provided and all special occasions - personal or otherwise are well catered for. My mother was resident there for 11 months until June 2022, when she passed away in hospital. The care and devotion the staff give their residents is second to none - total professionals, each and every one. Needless to say, "if" I find myself needing to relocate to a Care Home, Edmund House will always be my first choice, each time, every time.

Reply from David Mclean, Customer Service Adviser at Edmund House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you felt at ease with your Mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Lynn S (Daughter-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Edmund House Care Home is a care home with very high standards. Very clean, good food and all the staff are very caring and friendly. My mother-in-law is well looked after and cared for with dignity. Edmund House has given her family peace of mind knowing she is so well looked after.

Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your Mother-in-Law is looked after well in our home and treated with dignity. Thank you for choosing Edmund House for your Mother-in-Law's stay.


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Review from L E (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Edmund House on Christmas Eve for 2 weeks respite after falling at home a couple of times. The care, kindness, and understanding of his needs has been outstanding. All staff excellent, food excellent, cleanliness excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your feedback. We are glad to hear that you feel everything has been excellent at Edmund House. Thank you for choosing us for your Dad's care.


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Review from Audrey N (Respite Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely caring and kind. The home is kept to a very high standard with friendly staff of all ages who take nothing as too much trouble. I thoroughly enjoyed my 2 weeks respite and was really looked after with kindness and care.

Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you have enjoyed your stay with us and found that you were looked after with kindness and care.


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Review from Catherine P (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad died in July in Edmund House, having lived there for three years. I cannot thank the staff at all levels for their care of him and support to his family. Throughout the trying times and Covid-19, we were so pleased to see him in photos and videos on Facebook, enjoying himself with a variety of
activities. When we did get to visit, we knew he had been well looked after. The staff of Edmund House really care about their residents, not just care for them. I will never forget their kindness and compassion shown to my dad.

Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss; please accept our condolences. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your dad received the best possible care.


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Review from P C (Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were all kind and helpful. The food and attention were extremely good. Everywhere was clean and fragrant. The room was comfortable and well furnished.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for taking the time to leave your review. Please let us know if we can help again in future.


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Review from Angela H (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to have my father stay at Edmund House. It gives me peace of mind knowing he is cared for with professionalism, compassion and kindness - all very important. His needs are considered and acted upon. He is given food that he likes and requests. There are activities that he can join when
he is able to. The carers have some fun with him too, and it is fabulous that time is taken for this to help his mental health. We very much appreciate what this home and the carers do for Dad.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your review. We are so happy to hear that you feel at ease knowing that your Father is well looked after at Edmund House. Thank you for choosing us to care for him.


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Review from Nicola D (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative, who has dementia, has resided at Edmund House for a few years, had to leave an alternative home as this service could no longer meet her needs. Since the move, both my relatives mental and physical health has greatly improved, and when I visit, she always looks very well. The staff conduct
themselves professionally, and nothing is too much trouble for both my relative and I when I visit or contact the home.
The home has a fantastic feel about it, and the interactions I have witnessed between the staff and the residents are always positive. Having visited during meal times, I can confirm the meals always look and smell very nice indeed, and my relative always leaves a clean plate. The kitchen staff cater for my relative's personal preferences at mealtimes, and there is always a choice of meals along with readily available snacks between meals, which are provided upon request.
The staff treat every resident as an individual, and I highly recommend this service!

Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your relatives mental and physical health has improved since being in our care. Thank you for choosing Edmund House for your relatives stay.


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Review from Lynn F (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been in for over a year and had been extremely well cared for. Last month she had a short spell in hospital after the staff noticed she was unwell. They kept us informed about her condition, and the Facebook page has been brilliant in letting us see how she is getting on when we've
not been able to see her. Would highly recommend them all for how they care for the residents.

Reply from Amanda Barnes, Customer Service Adviser at Edmund House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that our Facebook page has helped you. We hope to continue providing your Mother-in-law with the best possible care.


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Review from Stuart M (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service looking after my mother. Everyone is lovely and work really hard, and the standard of care is 100%.
The family look forward to all the Facebook posts, and the activities are great.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your lovely review. We are glad to hear that you enjoy the Facebook updates with the activities your Mother is taking part in. We certainly hope to continue providing her with the best possible care.


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Review from Sarah H (Private Carer of Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the best places I have had the pleasure of visiting. The staff that work there from the manager down to the cleaners are all so helpful and friendly. They know each resident inside out. The environment is beautiful and clean, a home from home for all the residents to enjoy
in those last years of life. From walking in through the front door, the place feels homely and staff make it all stress-free for anyone who enters by being so helpful. These carers provide excellent individualized care to each resident and listen to their every need. They have so many activities to look forward to daily and also plenty of friends to talk to. Today, during my visit I was sat outside in my car and could hear music playing, residents and staff laughing. I would definitely without a doubt recommend this home for my family and friends, as this manager and her team are doing a fantastic job of looking after loved ones that need a little extra support in their elderly years.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you always feel so welcomed by the staff and that they are so helpful. It is also lovely to know that the happy atmosphere is so apparent even from the outside. Thank you for your recommendation.


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Review from Nikki B (Granddaughter of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been extremely happy since being in Edmund House. She is well cared for and the home is immaculate. There is always lots of activities for the residents to do and for everyone to be included. In these challenging times, it has been lovely to see videos and photos of our loved ones. I would
highly recommend Edmund House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for your review. We are so glad to hear that your Nana is happy in our care and thank you again for your recommendation.


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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Edmund House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Edmund House Care Home is calculated as follows: ( (269 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 295 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edmund House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .


Awards / Recognitions (0)

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Meet the Team (4)

Michelle

Michelle Mackenzie

Job Title: Home Manager

Joined: 2017

Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.


My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.


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Sean Dawson

Job Title: Deputy Manager

Joined: 2018

I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.


I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.


I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.


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Rachael Chapman-Cozens

Job Title: Head of Housekeeping and Activities

Joined: 2015

I joined Edmund House in 2015 and i've been the Head of Housekeeping and Activities for the past 4 years. I am a 'people person' and working in a care home with lovely residents and a great team is perfect for me.


In my spare time, I love anything arty. I really enjoy up-cycling, interior design and cooking. I have a passion for being outdoors whether I am gardening or just enjoying a good book in the sunshine.


Ed

Ed Mackenzie

Job Title: Residents' Cat

Ed is our residents' cat who brings a lot of joy and laughter to the residents and staff at Edmund House.