Review from Lyn R (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

More than happy with the care given to my mum.

Reply from Melanie Cope, Customer Service Adviser at Edmund House Care Home

We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else, we can do to help.

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Review from Belinda G (Niece of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

Went to visit my uncle yesterday, had to have a Covid test whilst there performed by one lady who was lovely and very professional. A nice cup of coffee whilst waiting for the result, then given some PPE to wear. Very organised visit. The staff are extremely pleasant, and from what I saw, work very

hard for the residents. First-class care. Would highly recommend.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you so much for sharing your lovely feedback with us, we are very grateful to receive your kind words. We are so pleased that you would recommend our home to others, and that you're happy with the services they are providing.

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Review from Nicky S (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience

My first opportunity to see my Mum in a year as she is nursed in bed a could not access the provided for COVID visits. I arrived early for my COVID test and was looked after by a lovely nurse who explained everything clearly and brought me up to speed with Mum's care. My time with Mum was fantastic

and beneficial for both me and her. Lots of singing and laughing. Overall a very positive experience and can’t wait to see her soon!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you so much for sharing your incredibly lovely feedback with us, we are so grateful to receive your kind review. Please let us know if there is anything else we can do for you and your family.

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Review from Neive D (Niece of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

My aunt is currently being cared for at Edmund House, and I am extremely happy with the care being given, during this time especially, it is lovely to be able to see the photos posted on Facebook and to see how happy and healthy she looks while we are unable to visit her, and to know that she is being

encouraged to spend time with others.

Reply from Melanie Cope, Customer Service Adviser at Edmund House Care Home

We really appreciate you taking the time to leave your incredibly lovely comments. We are so pleased that you're happy with the care and attention your aunt is receiving! Please let us know if we can do anything else for you at this time!

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Review from Adam S (Grandson of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience

My Nanna went into Edmund house for rehabilitation, the staff have not only cared for her but they have turned a bad situation into one of which she has flourished. My Nanna is mobile (which we thought that she would be cared for in bed for the rest of her days) again and loving the care home experience.

Nothing is too much trouble for both management and all care team and we couldn’t be happier with the care and support she is receiving there. A big thank you to all the staff at Edmund House!

Reply from Melanie Cope, Customer Service Adviser at Edmund House Care Home

We are so thankful you feel that your Nanna has flourished in our care, whilst loving the experience. We are glad you feel as though nothing is too much trouble to ask us, as this is always the case! Thank you so much for your kind words, we really appreciate it.

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Review from Kathleen L (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

During these challenging times, we as a family had to choose a care home we felt was good enough to care for my mum. This was an easy decision as my aunty resides at Edmund House, and we haven't had any concerns around the care provided.
My mum's needs on admission were complex, and the manager

and staff have kept the family updated on a daily basis due to the changes in her condition.
My mum is always in high spirits and always without exception praises and tells me how good the staff are during our daily facetime chats.
She likes all the food and has put on weight since admission, and the home is currently working with the physio to look at daily exercises to rehabilitate mum so she can hopefully return home. I would definitely recommend Edmund House and should I need residential care this would be my number 1 choice.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Edmund House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from Robyn N (Great-granddaughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience

My great nanna has gone in for respite care. The manager and team have been extremely helpful and informative! Utilising social media platforms e.g. Facebook has helped through these difficult times allowing us to see what they are up to. It really is a home from home with attention to detail even down

to the decor.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your feedback.

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Review from Kathryn C (Daughter of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience

Mum has been in Edmund House for over two years and never fails to tell me how happy she is, how well the staff look after her and how safe she feels. I have always found the staff to be warm and welcoming. This has been especially so during this very strange year of Covid, staff have remained calm,

caring, compassionate and patient whilst maintaining their professionalism. I strongly feel that all staff have gone above and beyond in order to keep spirits high for residents and for family members who are unable to visit. As Mum cannot remember what she has done, I look forward to the Facebook posts full of all the fabulous activities organised in-house. They are constantly adapting to the changing situation to make communication as straight forwarded as possible and to keep residents safe whilst being aware of their wellbeing. In short, I cannot praise all staff in Edmund House enough.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

Thank you for trusting us with your mothers care. Please let us know if there is anything else we can do for you or your family.

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Review from T D (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience

Over the last few weeks, Mum's health has declined but the staff who have provided her care have been fantastic. Their attitude to their jobs is second to none. Not only have they provided excellent care for Mum, they have also taken our needs and concerns into account. They are always there to answer

our questions and offer advice. (We have found we now have an extended family). Thanks to all those who have delivered, and continue to provide Mum's care.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from P B (Son of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience

Expensive for paying residents. Not much staff cover at night. Safety of resident to resident contact (i.e. Mum assaulted twice until the offending resident moved). The staff has too much record-keeping to be done instead of caring. It needs making simpler because sometimes not always gets recorded

because too much to fill in.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Edmund House Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Elaine B (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience

Dad was required to stay in the care home for respite after a short hospital stay, but due to the Covid-19 restrictions, I was unable to visit him. I was in daily contact with the care home and received reports that one of the carers had a very good rapport with my father which helped put my mind at

ease and helped his stay to be enjoyable.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from Shirley A (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My mother was a resident for almost two years at Edmund House. Sadly, mum passed away on 11th June. Mum settled in well when she first made that massive step to leave her own house and take up residence at Edmund House. Having been taken ill initially in April this year and admitted to hospital, all

she wanted was to get out of the hospital and back to the care of the staff at Edmund House. Although still very ill, she wanted the familiar faces and voices of the staff in her final days. The support, care and compassion to both mum and our family by all the staff was above and beyond their duty. They were there not only for mum, but for us too. A big thank you to everyone at Edmund House.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

We are saddened about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Kathy C (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience

My mum was in Edmund House for over a year until she died there in May 2020. Throughout this time she was well-cared for and attention was paid to her mood and spiritual needs as well as physical care. The staff were caring and kind, even when under pressure, and were always approachable if we had any

questions or concerns. Mum appreciated there always being someone on hand to help her and there were plenty of activities if she wanted to participate. I was welcome to visit at any time and did so frequently. The environment was light (very important as mum had severe visual impairment), clean and welcoming. As her health failed, Mum chose to remain there rather than go into hospital, and she was treated with kindness and dignity right to the end. I can mourn her knowing that she was safe and properly looked after in her final months. Thank you to all the wonderful staff at Edmund House. You have done a great job in very challenging times.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for taking the time to leave such lovely feedback. We are very sorry about your mothers passing, please let us know if there is anything else we can do for you or your family.

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Review from Luke S (Relative of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience

It is great to see the effort that the staff have put in over this difficult period of time to keep spirits high. Seeing the smiles on the residents faces is nice to see especially when they can not always see their loved ones. They take good care and are very tentative about their daily routines. Thank

you.

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Review from Janine D (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

Mum was welcomed into the Edmund House family in August 2018 when it became apparent she could no longer manage at her home. On our initial visit when looking for care for Mum, it was absolutely the right decision to choose Edmund House, as it was far superior to any other homes in the area! It's not

overly big, well designed for the purpose and decorated to a high standard. Nothing was to much trouble for the management and staff, and from day one Mum was made to feel welcome, loved, safe and part of a family. She loved joining in with activities especially the quiz and knit and natter!
The staff were all caring, compassionate and professional, from the kitchen staff and cleaners to the care assistants and management, everyone works together and respects each other, which comes across when you visit.
Unfortunately Mum passed away in Edmund House on 8th May. We were with her at the end, for which we are very grateful.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

We are so very saddened about your mothers passing. Thank you for such kind words.

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Review from P A (Wife of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience

My husband stayed for a weeks respite care. He had a stroke in 2016 so requires quite a lot of support as his right arm and leg are compromised. All the staff were excellent with him. Nothing was too much trouble. He enjoyed all meals and felt at home in the accommodation. He would be very happy to

spend time there again.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for taking the time to leave such lovely comments. Hope to see you again in the future.

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Review from Dawn G (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

Edmund House is, in my opinion, the best residential care home in the area of Scunthorpe. I feel this way having visited 99% in the area, along with great verbal recommendation from public opinion which I also feel is invaluable.
From the very first visit, I noticed how immaculate and stylish the exterior/interior

was, setting the standard to which I wasn't disappointed.
I was greeted by friendly welcoming staff who gave me a tour of all the facilities which included a well-equipped hairdressing salon and spacious well equipped en-suite bedrooms.
The layout of the whole building considered all needs with huge attention to detail.
Mums has been living at Edmund House for two years now and we couldn't be happier with the care and understanding she has received gaining fantastic relationships with all of the thoughtful personable staff including management who are very proactive.
Mums eyes light up when staff walk into the room and that speaks volumes for the care she receives "priceless".

Reply from Greta Narbutaityte, Customer Advisor at Edmund House Care Home

We're very glad to hear you are satisfied with the quality of our care. It's always nice to get such amazing feedback, thank you.

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Review from C H (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience

The staff gave individualised care which was as my father requested. He was very pleased with the friendliness and service he received. Nothing was too much trouble, including taking him to visit my mother. Thank you for all the help with his care and recovery.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to help you and your family.

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Review from David G (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

Have provided positive resident centred care which has been very good for mum's mental and physical wellbeing.
Thank you for your support over the past few weeks.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents. Please let us know if there is anything else we can do for your mum or your family.

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Review from Brenda P (Daughter-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience

From moving my mother-in-law in the home has been very very good. The staff were so attentive, but now she is coming to the end of her life they are even better. They treated me kindly and let me have as much time as I wanted. On feeding the staff could not do enough for her. Changing meals or just

giving little and often. All were or should I say marvellous and need a pay rise as what they get (I don't know) should be raised by 100%.

Reply from Greta Narbutaityte, Customer Adviser at Edmund House Care Home

Thank you for such a lovely review. We are very delighted to hear you can trust our staff with your mother-in-law's care. Our residents' health and well being is an absolute priority, so please let us know if there is anything else we can do.

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Edmund House Care Home

Care Provided by Edmund House Care Home

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