Edmund House Care Home

98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB
Submit a Review
9.8 74 Reviews
  • Edmund House Care Home, Scunthorpe
Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and compassionate approach towards loved ones.

Edmund House provides first class accommodation and facilities in a warm and safe setting. A Call Care System ensures easy access to staff and a passenger lift ideal for those with mobility issues. Accommodation features bright and spacious communal areas and en-suite bedrooms, each offering comfortable and tasteful furnishings and décor. There is also an on-site bar, function room, café and internet corner.

Mealtimes can be enjoyed in the pleasant dining room where delicious and healthy food is served tailored to the needs of the individual. Dietary requirements and preferences are discussed on arrival.

Residents can enjoy a choice of activities at Edmund House, keeping both body and mind and stimulated. Crafts, quizzes and games, cooking and painting are just a few of the favourite pastimes enjoyed.

Show Edmund House Care Home on the Map

Care Provided by Edmund House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle MacKenzie (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edmund House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Edmund House Care Home Reviews (74)

Total of 74, showing 61-74
9.8

Edmund House Care Home has a Review Score of 9.8 (9.834) out of 10, based on 25 reviews in the last 2 years. Over all time Edmund House Care Home has 74 reviews.

Overall Experience

  • 63
  • 9
  • 0
  • 0
  • 2

Date Published

74
6
11
25
49

Review from N P (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most loving, caring and compassionate staff ever. The home was everything I could have wished for during my mum's final weeks.

Reply from Josephine Gaupholm, Customer Adviser at Edmund House Care Home

Thank you for your review of Edmund House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being loving, caring, and compassionate. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Overall an awful experience and very much regret using this care home. If only I could turn back the clock I would.

Reply from Josephine Gaupholm, Customer Adviser at Edmund House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had superior care. She was encouraged to eat and also to get out of bed into a chair. The staff were very caring.

Reply from Josephine Gaupholm, Customer Adviser at Edmund House Care Home

Thank you for your review of Edmund House Care Home. We are pleased to hear that your mother is having a positive experience and appreciate your comments about the care and staff, we will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauleen N (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent respite for Mum at short notice on a weekend. The duty manager was very helpful and understanding visited Mum at her home to assess her needs before admitting her with a few hours of our initial contact. On arrival, Mum's room had been prepared for us on our arrival. All the staff and
manager were very friendly and very supportive during Mums short stay. The care provided was excellent, Mum was made very welcome and settled in very quickly. I would not hesitate in recommending Edmund House and would happily let Mum stay there if necessary on a longer term.

Reply from Gabriella Mills, Customer Adviser at Edmund House Care Home

Thank you for your review. We are pleased to hear that your needs and your Mum's were accommodated on such short notice. We are glad that you both have had a positive, welcoming experience with Edmund House and that you would be happy to visit again. Your comments are appreciated and will be shared with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout my mother's stay, I found the overall care very good. The staff were friendly and treated my mother with dignity and respect.
She suffered from dementia and at times, was very challenging, however, the staff displayed patience and kindness towards her up to and including her final days.
The only negative comment I have is that occasionally the unit (The Haven) did not appear adequately staffed, which led to requests being forgotten.

Reply from Natalie Krisman, Customer Service Adviser at Edmund House Care Home

Thank you for your review and I'm sorry for your loss. I'm pleased to hear that you have a positive experience of our care staff and we really appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurence A (Husband of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to make a special mention to the recent Valentines Party the residents and visitors had in the Chiltern lounge on February 14th. The organisation was first class and the afternoon tea which followed was first class. Everyone enjoyed the party very much, thanks to all the staff who supervised
it. Well done to all.

Reply from Natalie Krisman, Customer Services Administrator at Edmund House Care Home

Thank you so much for your review and I'm glad to hear you enjoyed it!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Howard M (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently our Mother passed away in the care of Edmund House. It is extremely difficult for us to express our appreciation for the care, attention and most importantly the love shown to her. Visiting the home had become part of our lives and feel not only the loss of Mum but have lost more family with
the wonderful staff, friends and residents we have made.

Reply from Natalie Krisman, Customer Services Administrator at Edmund House Care Home

I'm so sorry for your loss. I'm pleased you had a positive experience in Edmund House with all the staff and residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn P (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to praise one of your staff who is the senior housekeeper. On two occasions recently when on her way home she stayed back 30 minutes each time to assist me in cleaning, washing and redressing my mother who is totally incontinent and not only made a mess of herself but also the bathroom
and her clothes. She helped because the rest of the staff were engaged in feeding other residents. This is not unusual for her to do duties that are not in her profile for all residents.

Reply from Jayne Duck, Customer services administrator at Edmund House Care Home

Thank you for your review and such kind words about our staff. It is so lovely to know that our staff are appreciated and to get such nice feedback about them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for 3 years. In March, another male resident walked into her room and grabbed her arm. At 97 unable to raise the alarm (she doesn't know how to use the buzzer) she was very distressed. As soon as the carers had sorted it out, the senior carer promptly rang me and
told me what had happened and kept looking in on her, checking she had settled.
My only concern is although this gentleman is obviously ill, how do you protect the vulnerable? I feel if the staff had less red tape, they could do their job more efficiently, they work very hard.

Reply from Emily Wilson, Customer Service Administrator at Edmund House Care Home

Thank you for your feedback. I have been in touch with the home to make them aware of your concerns, just to ensure that this incident has been logged and dealt with properly. The home said that if you have any concerns they will be more than happy to speak with you regarding them. They can promise that they monitor their vulnerable residents closely. Our feedback team are here to support you if you would like to take your worries further. You can contact them on 0113 381 6293 or at feedback@bupa.com so they can discuss and investigate your feedback with you. We appreciate that this is a serious matter, and our residents' health and wellbeing is our absolute priority. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is a "care" home. Rooms clean, all en-suite, residents laundry is exceptional. Food and choice is wonderful. Residents treated with respect and dignity. Staff are lovely but unable to spend much time with residents. Only one complaint, feel that staff appear to swamped with paperwork. Have
no time to spend with residents when sometimes all they want is a chat, appear to be always filling forms in/and very very busy.

Reply from Emily Wilson, Customer Service Administrator at Edmund House Care Home

Thank you for all your lovely comments, we really appreciate it. I am pleased that you would recommend this home to others. I will pass on your feedback to the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty E (Resident) assisted by family/friend published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Edmund House since August 2015. I am very happy here. The care and attention I receive is always very good and I have no complaints. The food I receive is varied and to my liking. There is a choice at all meals. The staff are very friendly and caring and attend to all my needs.

Reply from Jayne Duck, Customer services administrator at Edmund House Care Home

Thank you for your review. Ir is lovely to know that you are happy at Edmund House and that all your needs are cared for.The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine J (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having struggled for a while with GP's etc to make them understand my family's and my wishes with regards to my parent's end of life care, I was pleased when one of the staff in the home took on board what I was saying and helped to sort everything out for my parent.

Reply from Jayne Duck, Customer Service administrator at Edmund House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for any of the staff. Recently my father was taken seriously ill. The staff managed to attend to his needs without jeopardising the welfare and health of other residents. Staff are professional, kind and caring, courteous at all times. My father nor I have ever had cause
to complain. Edmund House is or should be an example to other care homes.

Reply from Lydia Waller, Customer Service Administrator at Edmund House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon P (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute my Dad went into Edmund House he was treated with dignity and respect. The care given to him was brilliant every single day. Not only was my Dad looked after, every member of the family that was with him day after day was looked after so well. Nothing was too much trouble and all the
staff are so friendly and considerate. Would recommend Edmund House to anyone needing a care home.

Reply from Rachel Elliott, Customer Service Administrator at Edmund House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Edmund House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Edmund House Care Home is calculated as follows: ( (269 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 295 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edmund House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Our modern home welcomes people in need or residential care, including those living with dementia, Huntington's or Parkinson's. Each spacious bedroom offers comfortable and tasteful furnishings and decor as well as en-suite facilities .


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Michelle

Michelle Mackenzie

Job Title: Home Manager

Joined: 2017

Since starting my career with the Social Services as a Care Manager from 2002 to 2017, my dream was to make a difference to peoples lives in their last years, months, weeks and days of their life.


My dream came true in 2017 when I became the Home Manager of Edmund House. I can now make that difference and fulfil that dream.


No image found

Sean Dawson

Job Title: Deputy Manager

Joined: 2018

I have spent the last thirty years' working in social care in several different settings and teams. I really enjoy supporting our residents and staff in maintaining and developing their independence and skills and strongly feel that my position at Edmund House provides me with the opportunity to do this.


I have a wealth of knowledge and experience that I use and my role at Edmund House is extremely rewarding and I continue to develop my skills and knowledge daily.


I have lived in Scunthorpe all my life and live within a few minutes’ drive of Edmund House. I have two children and in my spare time I enjoy tinkering with my car, long walks in the countryside and carp fishing.


No image found

Rachael Chapman-Cozens

Job Title: Head of Housekeeping and Activities

Joined: 2015

I joined Edmund House in 2015 and i've been the Head of Housekeeping and Activities for the past 4 years. I am a 'people person' and working in a care home with lovely residents and a great team is perfect for me.


In my spare time, I love anything arty. I really enjoy up-cycling, interior design and cooking. I have a passion for being outdoors whether I am gardening or just enjoying a good book in the sunshine.


Ed

Ed Mackenzie

Job Title: Residents' Cat

Ed is our residents' cat who brings a lot of joy and laughter to the residents and staff at Edmund House.