Review from Sarah W (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience

All staff are always polite and extremely friendly. My mother has been here for over a year and her care is exceptional even through all the trauma of Covid, being extremely good with my mums needs as well as ours as a family. I would not want her to be anywhere else.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your review, I will pass on your comments to the team which they will appreciate.

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Review from Sandra H (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience

I visited in Feb 2020 and knew this was a special place with a special group of people working there. We needed a care home for Mum and Dad, and this was our first choice. Staff were welcoming and friendly, and residents looked happy and well cared for.
In October 2020, a vacancy became available,

and Mum moved in. Dad had by that time passed away in another care home. It is hard to find the words to thank the staff for all the hard work and sacrifices they have made to keep everyone safe and happy. Unless you work in the environment of a care home, I think it is impossible to fully understand what they have had to do. I do know that if they were not dedicated, they would not be able to do the challenging role they do day in and day out. The pandemic also made things so much more difficult. I cannot express enough my thanks to the staff for keeping Mum safe and happy and also for providing support for me as well when things got tough - thank you, two words that don’t say enough.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind words; they really do mean a lot to us all. I will pass your review onto the team.

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Review from Cheryl T (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

I have always found the staff to be helpful and very pleasant. As I live some distance away, the regular e-mail updates are very welcome and informative. Their protocols in relation to Covid have been excellent and have kept residents and staff safe. I am very happy that Mum is loving at this home.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Hi Cheryl, thank you for taking the time to complete a review for us; I will pass it onto the team. I am pleased you find the updates informative and you are happy with mum's care.

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Review from Andrew W (Son of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience

A note of thanks to the Manager, Deputy and all the care team at Orchard Court for the help and support given to Mum which has enabled her to attend a dental appointment first thing this morning. Not always easy I know during one of your busiest times of the day when it’s all hands on getting residents

up, washed, dressed and breakfast all before 09:30. So very much appreciated. Our thanks and very best wishes.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thanks for your review it is very much appreciated, teamwork makes the dream work.
Always here if you need anything.

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Review from Valerie W (Wife of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience

My husband has been in Orchard Court Residential Home for over 2 years. During that time the home has been in lockdown and I have been unable to see him. The staff at Orchard Court have been so caring and helpful to him. Nowhere could he have been looked after any better. The conditions are excellent,

spotlessly clean, food is well cooked and they have activities every day to keep residents happy and smiling. When I ring staff do not rush you off the phone and always ready with a kind word. Thank you Orchard Court, I can't thank you enough.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your lovely review, it really means a lot to us all. We are always here as much for the families as the residents and it's really good that you feel you can contact us at any time.

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Review from Sadie R (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

My lovely Mum needed 24-hour physical care and was extremely reluctant to move to a care home. She had been in her house for over 60 years. We initially arranged a four-week respite care placement and after two weeks she wanted to stay permanently. The care is absolutely fantastic, the staff are brilliant

and Mum says the food is amazing. It is such a relief to know she is happy and well cared for. The staff arrange regular FaceTime calls for us and I can visit my mum regularly in the social distancing ‘pod’. My Mum is treated with dignity and respect and communication with the manager is prompt and friendly. Mum and I can ask for no more, I highly recommend this care facility and when the time comes I hope they have a place for me! Utterly amazing.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

What a lovely review you have given us. I will pass your comments to the team, I am really happy mum is settled, she is a pleasure to have around. Thank you so much for taking the time to review us.

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Review from Carol S (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

My review is of the care my dad has received during lockdown.
The care Dad has received has been outstanding, as it always is. Whilst we haven’t been able to visit, there has been a drive-through for us to see all the residents. We’ve been able to talk to Dad through the window, telephone calls, FaceTime,

photographs and videos - everything possible has been done for us to keep in touch. Everyone is happy and everything possible has been done to keep everyone safe during this stressful time. We couldn’t wish for a better home for Dad to be loved and cared for.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your review, Carol, we really do appreciate you taking the time to complete one, it's so hard for everyone, dad keeps us all smiling, be lovely when we can all be together again.

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Review from Tamsin B (Relative of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience

I have 2 relatives living in Orchard Court and I wouldn’t let them live anywhere else. The staff are superb, so supportive and just like having extended family. They go above and beyond with their level of care and attention, nothing is too much trouble.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you Tamsin for taking the time to review us, we are privileged to have two of your family members here with us, they are a big part of Orchard and a pleasure to care for.

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Review from Susan M (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

I'd like to take this opportunity to thank each and every member of staff for the wonderful care given to my dad after he was taken into care after the loss of his wife of over 60 years. Not only is he grieving but also under these bizarre circumstances of COVID and us not being able to settle him into

his new home, they have gone above and beyond what was expected of them to make dad feel safe and cared for. He is very settled and is now enjoying his new life, joining in activities and is more like his old self. Thank you all so very much.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you, Susan, it is a pleasure to care for dad; we are so happy he is settling in so well. Here if you need us.

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Review from Sheila S (Wife of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience

My husband went into Orchard Court for respite. I cannot fault the care my husband received from the start. Staff were extremely friendly. Caring. They had the time to chat. So thoughtful of my husband's needs. They couldn’t do enough for you. Not only did they respect my husband with his every need

they even made sure I was doing ok. Absolutely brilliant service.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you, Sheila, we had pleasure looking after your husband, he is missed by us all; take care.

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Review from Nick T (Son of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience

It is hard to put into words just how reassuring it has been (and continues to be) that my mum is being looked after by the key workers, carers, management and support staff at Orchard Court. We often say that people 'go the extra mile'; these guys do that every single day. In recent weeks, under the

most challenging of circumstances, their response has been exemplary, with the highest standards of care and support evident in everything they do.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your lovely words, Nick, we appreciate you taking the time to write us a review.
I will pass your review on to all the staff.
Thanks again

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Review from Annette C (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

I found the staff to be wonderful when looking after my mother whilst she was resident in Orchard Court. I always felt my mother was well looked after by caring, patient and professional staff. The team provided lots of fun and entertaining activities to keep her and the other residents occupied and

were very welcoming and helpful when I went to visit.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for taking the time to submit a review, it is much appreciated, your mother is missed every day here at Orchard and it was a pleasure to care for her.

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Review from Pat S (Daughter-in-law of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience

I would like to express our sincere and heartfelt gratitude to each and every member of staff at this most wonderful of places. Mum and Dad in Law have had the best care and attention from day 1. They truly could not be in a better place. Especially at this difficult and dangerous time. These people

go far far above and beyond duty of care at all times. To leave their home of 63 years was heart-wrenching but to have the love, care and support of these wonderful people in such a lovely place is priceless. Can not recommend it highly enough. Thank you all.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your review Pat, it is much appreciated and we are all looking forward to having a lovely party when this is all over, take care.

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Review from Ginny G (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience

The overall facility is fantastic. It is in a different league to other homes that my dad has been in. It is clean, and the facilities are great. My dad has a lovely large room with a shower room and sofa area.
The staff are amazing; they will do anything for Dad and the family. The deputy manager

and manager are brilliant. This is where I would like to be if I needed to be in a residential home.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your review Ginny we really do appreciate it, take care and hopefully, we will all be together again soon.

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Review from Sarah H (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

In January 2019 my sisters and I made the very difficult decision that our dad who has dementia could no longer continue to live in his beloved home alone. Our search for the perfect home from home led us to Orchard Court. Our dad moved in at the end of January 2019. The wonderful team at Orchard Court

made the transition of moving dad into his new home very easy. We were welcomed as a family and supported. Our dad settled very quickly and is part of the family within Orchard Court. He is cared for and respected at the same time. He is no longer lonely and isolated, which he was when he was on his own at home. The whole team at Orchard Court are just wonderful. My sisters and I can’t thank you all enough for taking such good care of our dad.

Reply from Orchard Court at Orchard Court Care Home

Thank you so much for taking the time to add a review - this is so appreciated by us all.

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Review from Sara K (Daughter of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience

As I had helped to care for my mum for several years, I dreaded the time that she would have to move out of her own home and into care. When that time came, the staff at Orchard Court couldn't have been more fantastic in helping our family as a whole to cope with that transition. Knowing and seeing

how well she is being cared for has lifted an enormous worry from our shoulders. My mother is very well cared for, happy and settled. We never thought it could happen but it has. Thank you to the incredible, kind staff at for everything you all do. I couldn't recommend this home and its staff more highly.

Reply from Orchard Court at Orchard Court Care Home

Thank you so much for your review it is much appreciated.

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Review from Sharon C (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

Every aspect of care is absolutely first class. My mind is at rest 24 hours.

Reply from Orchard Court, n/a at Orchard Court Care Home

Thank you so much for your review, it is much appreciated.

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Review from Rebecca P (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

This care home, the minute you walk through the door, is a place you want to be. It is warm, welcoming and a vibrant place full of people who are totally dedicated to the people in their care. Each person is treated as an individual and their lives are enhanced accordingly. This is not a care home but

a home of love, care and acceptance.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much Becky for your comments. We appreciate them so much.

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Review from Annie M (Daughter of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience

My dad joined Orchard Court at the start of this year due to the rapid progression of Alzheimer's. The staff at the care home are incredibly friendly and helpful, I have no doubt that my dad is receiving the best care possible as they demonstrate an amazing level of care and patience with activities

planned out and thought going into what interests my dad.
They have made a difficult transition for our family so much easier.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your lovely comments, it means a lot to all of us.

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Review from Martin G (Son of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

The home is very clean and welcoming. The staff are very helpful and caring. The residents have plenty of activities each day. Our family has peace of mind knowing our father is happy and settled.

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Orchard Court Care Home

Care Provided by Orchard Court Care Home

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Funding & Fees Guide for Orchard Court Care Home

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