Review from Diane C (Wife of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

I have tried several residential care homes but Orchard Court is a dream come true. They certainly deserve their outstanding rating. It is very clean and the staff are always interacting with the residents and always smiling. There is a very pleasant atmosphere.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind comments they are really appreciated, I will pass on your lovely words to the staff.

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Review from C E (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My Mum came to Orchard court after a rather upsetting event in her life. From the moment we saw her bungalow at Orchard Court and met the staff we knew it was the right place for her. The bungalow is bright and airy and she has made it her own by adding her own furniture etc. All the staff are very

helpful and the care she has received has been wonderful. She enjoys the food and has settled well, especially considering she spent 90 years in the same village before moving to Brigg.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind words, they are very much appreciated.

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Review from Pauline P (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience

My dad is looked after really well and is happy at Orchard Court Care Home. The staff are so kind and caring and we know that dad is well cared for. It is a very happy place and it has got everything we want, it's as close to home as you can get. No praise high enough for any of the staff and good humour

and always a smile. :)

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind words they are every much appreciated.

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Review from Graham B (Respite Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

Moved in from hospital for respite.
Been very well looked after.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you very much for taking the time to write a review, we really appreciate your feedback.

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Review from Stephanie T (Respite Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience

Having never experienced care homes before I was very apprehensive, frightened and nervous, but I certainly needn't have worried. As soon as I entered the care home it was like home from home. All the staff could not have been nicer, nothing was too much trouble for them, always with a lovely friendly

smile, a credit to the management. The meals are even home cooked to your dietary needs and assistance given to residents with dexterity problems with their hands and patience they give residents who cannot feed themselves is to be commended.
The standard of hygiene is excellent, having been a patient in many hospitals they could show them what hygiene really means.
In conclusion, whether it's for yourself or a relative, I one hundred per cent recommend Orchard Court.

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Review from Iris M (Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

I have been here since March 2018. I have found the staff all to be helpful and very faithful. I am fed very well.
I have made many friends and have great fun with all the people here. I have been able to be taken out. I am very happy here and feel safe and am looked after very well.

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Review from Jeanette W (Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

Good care, lovely living space. I have some good friends, good food, I do as I like.

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Review from David A (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

Mum went into Orchard Court in December 2011 and understandably was a little apprehensive. But she soon made friends with the other residents and the staff. Certainly, in the beginning, she got involved with various activities on offer, including trips into Brigg to shop and perhaps go for a coffee.
She

had some excellent staff members around her and was very well looked after.
From a visitors point of view, the staff were always polite and friendly.
Mum was in the care of Orchard Court for seven and a half years and as a family, we were very happy with the care she received.

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Review from S B (Friend of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

My friend is a resident at Orchard Court and has lived at the home for nine and a half years. My friend receives care and support to a very high standard. My friend requires a lot of support and nothing is too much trouble at the home.
There is a great range of activities available. The food is outstanding.

My friend is very happy here.

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Review from Hilda D (Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

I do as I like, get up when I want, go to bed when I want nothing better.
I have been here five years, I eat what I want and the staff help me with all I want.
I can go out when I want and I get visitors.
Staff do my shopping if I want nothing is too much trouble.
Thank you.

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Review from Robin F (Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

I have received nothing but excellent care from a caring staff, who are friendly and willing to help.

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Review from C H (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience

All the staff have been brilliant, things that I have mentioned have been sorted. He is very happy and he has the best of both independence in his bungalow and the company of other residents.

Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you, your review is much appreciated.

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Review from Adrian S (Son of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum hasn't always been easy, at times can be quite difficult and uncooperative. Staff have always been patient and caring. The meals are excellent, cleanliness excellent. Staff always welcoming and accommodating. When visiting various homes looking, Orchard Court was the only one that didn't have 'that

smell'.

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Review from Charles B (Son of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience

My mother needed a short-term placement following a spell in hospital after having a fall at home. We were recommended to come and see Orchard Court. My mother and I were a little apprehensive given the bad press that is so regularly posted online and within the media, however, this Care Home exceeded

expectations 100%. With having no information about care homes, the home manager was so welcoming, understanding and knowledgeable about her home, the staff and how they would ensure my mother would be happy, comfortable and safe.

Within a short time and having had a look around, the manager put my mind at ease and reassured us. Mum had such a good time, loved the food (which while in hospital she didn't have a good appetite) and couldn't praise the staff enough. I am so grateful to the home and if we needed this again, I would make sure Orchard Court were contacted first. What a fabulous example to put minds at rest that there are such fantastic places available for our loved ones.

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Review from Christine C (Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience

All the staff are excellent.
Excellent care and very welcoming, even to the clients family.

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Review from Ronny M (Daughter of Resident) published on 24 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for over 2 years and I have always found all the staff extremely friendly and helpful.
The food is of a very high standard.
The entertainment organiser is particularly good with plenty of ideas which the residents really enjoy.
I am always made welcome when visiting

and feel I can phone at any time.
Most importantly I don't worry about how my mother is being cared for at Orchard Court.

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Review from Laura H (Granddaughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience

My nan has been in Orchard Court Care Home since December 2016. She is incredibly well looked after and the staff do a wonderful job (even when my nan is being stubborn or mischievous!). I am continuously amazed at the range, variety and number of events and activities that the home arrange for the

residents and visitors. As I only get to visit every couple of months it is brilliant to look at the photo album to see what my nan has been up to. The home is full of laughter, which is so important. The staff take a lot of time to get to know all the residents and treat them all as individuals with the respect and dignity they deserve. I am also hugely grateful for the peace of mind this has given my mum who found the process of my nan going into a home very difficult, after caring for her for over 10 years. I can't thank the staff enough for all they do.

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Review from Gillian B (Friend of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience

I have always found the staff and management are very good, they are always there to talk to if you have any problems and are very helpful. The unit my friend is in is excellent, cleaned on a regular basis. He is looked after very well and if he wants something else to eat they will try and find something

he will eat. I don't have to worry about if he is ok, they would contact me if there was a problem.

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Review from Susan S (Daughter of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience

Care, such a small word, with a huge meaning, for the dedicated, professional work of the staff. Not only is our mother treated with respect and dignity in difficult circumstances but the staff 'care' for the family members who visit too. A real home from home, nothing is too much trouble. A friendly

atmosphere is established and one finds oneself involved quite naturally in the life of the residents whether it is taking part in the range of activities, albeit sometimes by accident whilst walking through the dining area, or generally chatting to all as one passes through.
I have and will continue, to recommend Orchard Court to others. Nothing but praise for the staff and the open door approach of the managerial staff.

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Review from Garry E (Son of Resident) published on 13 July 2017
Submitted via Website • Report

Overall Experience

It was a huge change in mum's life to move nearly 200 miles away from living with family to the care home, but with total dedication and love from all members of staff, it's now a struggle to get her to go out for the day because she's that settled. Can't recommend the care home enough.

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Orchard Court Care Home

Care Provided by Orchard Court Care Home

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Funding & Fees Guide for Orchard Court Care Home

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