Gresham Lodge has a Review Score of 9.8 (9.791) out of 10, based on 11 reviews in the last 2 years. Over all time Gresham Lodge has 44 reviews.
Review from Patrick H (Son of Resident) published on 26 February 2025
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Review from Dawn A (Daughter of Resident) published on 27 January 2025
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Reply from Zuzanna Kubacka, Registered Manager/Business Support Manager at Gresham Lodge
Good afternoon Dawn, thank you so much for your kind review. It truly brightens our day to hear such positive feedback. It's always a pleasure working with your family and we absolutely adore supporting your mum. She is such a character and brings so much joy and warmth whenever we interact with her. Your family's trust and support mean a lot to us and we are committed to continuing to provide the best care possible. If there is anything else we can assist with, please don't hesitate to reach out.
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Review from L C (Son of Resident) published on 24 December 2024
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Review from C S (Daughter of Resident) published on 3 December 2024
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Review from K T (Daughter of Resident) published on 19 September 2024
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Review from T W (Daughter-in-law of Resident) published on 3 July 2024
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Reply from Zuzanna Kubacka, Registered Manager/Business Support Manager at Gresham Lodge
Good afternoon, thank you so much for such a positive review of Gresham Lodge Care Home. I shall pass your kind words to all the Staff. It was a pleasure to look after your father-in-law and to work in partnership with you and your family to achieve better outcomes for your father-in-law.
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Review from Paul S (Power of Attorney of Resident) published on 2 July 2024
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Reply from Zuzanna Kubacka, Registered Manager/Business Support Manager at Gresham Lodge
Good afternoon, thank you for your kind words and taking time in completing this review, it means a lot for management and staff here at Gresham Lodge Care Home. It is a pleasure to look after your neighbours (LPOA). Let's hope for an ongoing great experience in working in partnership.
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Review from P M (Wife of Resident) published on 23 April 2024
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Reply from Zuzanna Kubacka, Manager at Gresham Lodge
Thank you for your wonderful review! We're thrilled to hear your husband has been well cared for and enjoyed his meals. Your kind words mean the world to our team.
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Review from B R (Resident) published on 21 November 2023
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Review from Maria R (Daughter of Resident) published on 21 November 2023
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Review from Carole S (Respite Resident) published on 20 March 2023
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Review from Sarah R (Daughter of Resident) published on 13 January 2023
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Review from Nancy H (Daughter of Resident) assisted by family/friend published on 25 August 2022
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Review from Lisa D (Daughter of Resident) published on 24 August 2022
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Review from A B (Daughter of Resident) published on 24 August 2022
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Review from A N (Daughter of Resident) published on 24 May 2021
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Review from J L (Resident) published on 8 July 2020
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Review from J R (Resident) published on 2 July 2020
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Review from C T (Daughter of Resident) published on 4 February 2020
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Review from Cherry S (Sister of Resident) published on 31 July 2019
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The Review Score of 9.8 (9.791) out of 10 for Gresham Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for Gresham Lodge is calculated as follows: ( (106 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 129 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gresham Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jul 2022
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