Greenacres Care Home

Fieldside Road, Crowle, Scunthorpe DN17 4HL
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9.6 21 Reviews
  • Greenacres Care Home, Scunthorpe
Greenacres Care Home has a high standard of care and adopts a person-centred approach.

This warm and friendly home can be decorated to the unique tastes of the individual and has plenty of communal spaces for residents to relax and socialise.

The home's chef prepares nutritionally well balanced and tasty food to the resident's preferences and can cater to any special dietary requirements.

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Care Provided by Greenacres Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 39 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Worcester Garden Ltd
  • Person in charge
  • Alison Hunt-Siwy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Greenacres Care Home Reviews (21)

Total of 21, showing 1-20
9.6

Greenacres Care Home has a Review Score of 9.6 (9.578) out of 10, based on 14 reviews in the last 2 years. Over all time Greenacres Care Home has 21 reviews.

Overall Experience

  • 13
  • 8
  • 0
  • 0
  • 0

Date Published

21
5
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14
7

Review from Joan W (Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a new resident and the care is excellent, as is the food and cleanliness. The manager goes beyond any expectations I had.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for such a wonderful review. We try our best to make you comfortable and enjoy life to the best of our ability.


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Review from Clare M (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely worried about the time coming when I would have to put my mum into a care home. When the time came, I knew that she had to be admitted, her safety, well-being and medical needs could no longer be met at home. I cannot thank everyone enough for the wonderful care, support and kindness
they are giving to my mum. If only I had known I need not have worried. Greenacres has such a warm homely feel, it is not clinical, cold or frightening.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for taking the time to review our home. We try our best to be at the heart of family and the community and above all to allow your loved one to enjoy their lives in peace and safety, to be as independent as they can be.


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Review from L H (Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Greenacres about a year. I am very satisfied.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your review of our service.We strive to make Greenacres homely, support for independence, and living within the local community. By reviewing our service, this helps us to improve services for all.


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Review from J H (Respite Resident) assisted by family/friend published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy with the care provided following my ankle injury, the staff were excellent and looked after my needs, especially as for six weeks I was unable to put any weight on my ankle. I was encouraged to go for meals in the dining area to make sure I was not stuck in my room 24/7. Overall thank you
for the help in my recovery. I was also pleased to find out that I could go out with family at a weekend, just for a change of scenery.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your recent review regarding your experience of care at Greenacres Care Home. We pride ourselves on person-centred care, going above and beyond to help you get through those difficult times and get you back on the road to recovery.


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Review from F H (Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Greenacres Care Home for about a year.
I am very satisfied.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your recent review of our service. We strive to support individual needs and if there is anything we can do to improve the services we provide we try our best to make every effort so that everyone feels included, valued and supported.


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Review from Kerry H (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed to the home and given time to settle in.
Staff friendly and answered any questions asked both by myself and care user.
Service user encouraged to mobilise as per physio recommendation.
Nutritional and fluid needs well met and actively ensured.
Family members welcomed and updated re progress
or issues.
Excellent friendly team, good communication maintained.
Clean, well-maintained environment, cannot fault the care and attention provided.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your recent review of our service. We pride ourselves on being a personal, friendly service and support short and long-stay residents.


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Review from M D (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very welcoming and it's very clean.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your review of our service.
We strive to support individual residents and personalise their needs and support well-being and re-enablement.


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Review from Hilda S (Wife of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled very well in this care home and is well looked after. I have every respect for the carers and management. Thanks so much, now my worries are over.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you so much for your kind words, It is such a pleasure having your husband residing with us, he is such a lovely person and I always enjoy our chats when you come in to see him.


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Review from C H (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly staff, always happy to help when needed. Mum is always comfortable and says she is happy with her care. The staff will go the extra mile to give Mum the help and care that she needs. She enjoys her meals and the food is always of good quality. She is always washed, changed and presentable
whenever we visit her. I would recommend Greenacres Care Home to anyone.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for taking the time in reviewing our service and the care your mum is receiving. We try to support both residents and families to enjoy time together, make friends and be part of their life journey, provide person-centred care and re-enable within the home and community.


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Review from Sharon M (Daughter of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Greenacres in May 2023. We initially had concerns about moving Mum from one care home to another because of her dementia. We are so pleased with how Mum has settled in. Greenacres is a calm, quiet environment, with several lounges for residents to choose from. The carers are helpful and
have a lovely attitude towards residents. Mum's room is kept clean and tidy. Good communication between staff and family members. Mum is very happy.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for taking the time to express your views on our service; we welcome feedback.
We strive to provide the best care and personalise to individual needs.
We are so pleased that your loved one is experiencing a positive lifestyle and able to enjoy life to the best of their ability.


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Review from Susan F (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the care home at all for both my parents who were on respite care from May until March.
Unfortunately, my father died, so we moved Mum to be nearer family as Crowle is a bit far away.
Both parents were treated very well and ended up in a room together.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for the review we have received from you for our service.
It was a privilege to have known your parents and cared for them for that period of time.
We rehabilitated where we could, to provide as much independence as we were able to, to make their lives as enjoyable as we could.
To have arranged birthday and anniversary celebrations at the home, making memories and smiles.


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Review from Joan B (Respite Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident there from 22nd February until 15th March and during my stay, I found the manager and staff always had my best interests in mind. They have been polite, courteous, cheerful and very professional, nothing has been a problem.
With regard to my care and getting me mobile they have kept
me fully supported and motivated encouraging me with my exercises, etc.
The surroundings are very good and I would recommend the home to all.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for writing your review about your stay at Greenacres.
We always welcome the support/feedback given to us as a team from our reviews.
This helps us to motivate the team and to improve on our services.


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Review from G L (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable with a homely feeling and very helpful staff.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for the review you have sent regarding your stay at Greenacres.
We try our best to support and re-enable residents wherever possible to lead independent lives and be able to go home.


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Review from Sarah F (Niece of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Cannot fault anything. Lovely staff. Warm, clean and friendly. Very organised and professional.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your recent review of our service.
We strive to work closely with individuals to enable and improve independence and work closely with the social work teams, occupational therapists etc. to support.
It is always a pleasure that we are thought of by family and we try our very best in our home. We care.


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Review from Marie G (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my father has been staying at this care home, he has received the best care and attention. All members of staff I came into contact with have been very pleasant and polite and very supportive. Cannot find fault with anything.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

We very much welcome reviews of our service as we provide care and support in our local community, so we can continually improve and respond accordingly.
We always try to keep in touch with residents when they go home from a short stay so that we know they are getting better and improving in their lives.
Thank you.


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Review from K M (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Proper family home style care.
Friendly, down-to-earth staff.
Sympathetic and diplomatic in the handling of elderly people.

Reply from Alison Hunt Siwy, Registered Manager at Greenacres Care Home

Thank you for taking the time to tell us how our service supported your family recently.
We take all comments on board to maintain and improve standards at Greenacres and to deliver an exceptional service that is family focused.


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Review from Pauline W (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum left the hospital on the 27th of September 2022 and spent her final ten days in the loving care of Greenacres Care Home. I don't have enough words to describe the love, care and kindness that Mum received during her final days. The manager and every member of staff treated her with such kindness
and dignity. She was kept comfortable at all times. As a family, we were helped every step of the way by keeping us up to date on all that was happening to Mum during each stage. We were welcomed by everyone and our needs were always taken into consideration.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Hello Pauline,
Thank you for your review of our service at Greenacres Care Home.
We strive to provide the best quality of personal care and service we can and allow your loved one to be comfortable and for family to have their time with them.
We are always looking for ways of improving our service, we also try to keep staff informed because they are the caring team giving amazing care.


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Review from B A (Friend of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited the resident during July and August. He seems comfortable in his room, staff passing his open door are always pleasant. I do think he should walk more, I know it's a staff problem but he could soon go off his legs, as my father did when he was in Greenacres.

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for your review of our service.
We endeavour to support individual needs and also work within the scope of their Occupational Therapy/Physio care plan and choices.
The resident does walk using the aids he is assessed for, and is able to walk short distances within their limitations and is encouraged to do so.
We strive to regain independence within their means.


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Review from R C (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has flourished at Greenacres Care Home. The staff are without exception caring, polite and respectful. He and his room are spotlessly clean and he enjoys the puddings especially! He has had his hair cut, his eyes tested and is seeing the doctor and podiatrist next week. Thank you!

Reply from Alison Hunt-Siwy, Manager at Greenacres Care Home

Thank you for taking the time in reviewing our service, in respect of the care and support your dad is receiving from us.
We strive to provide the best support possible when they need us most.


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Review from Trevor W (Son of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The complete package. The management and staff are brilliant and always caring.

Reply from Claire Johnson, Manager at Greenacres Care Home

Thank you, Trevor, for your review of our service.
We strive to make your loved one's care experience in Greenacres the best it can be, to be part of the family.


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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Greenacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.578 for Greenacres Care Home is calculated as follows: ( (101 Excellents x 5) + (60 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenacres Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Greenacres Care Home

What types of Care is Greenacres Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenacres Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Greenacres Care Home have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Greenacres Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Greenacres Care Home to the centre of Scunthorpe?

7.3 mile(s) as the crow flies, distance by road may be significantly further.