Total of 21, showing 21-21

9.6

Greenacres Care Home has a Review Score of 9.6 (9.578) out of 10, based on 14 reviews in the last 2 years. Over all time Greenacres Care Home has 21 reviews.

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Review from Barry S (Husband of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience

My wife was very well cared for during a difficult time. The small team took the time to ensure she was well looked after and did the very best they could in difficult circumstances. She left Greenacres in much better health than when she arrived. We will always be grateful for their support and follow

up calls to check in on my wife's progress.

Reply from Alison, Manager at Greenacres Care Home

Thank you, Barry, for taking the time to share your experiences of our service at Greenacres.
We pride ourselves on being a supportive home to follow up on healthcare needs and give time and support to get loved ones back on the road to recovery and independence.
We wish you both well for the future.

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Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Greenacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.578 for Greenacres Care Home is calculated as follows: ( (101 Excellents x 5) + (60 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.578
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Greenacres Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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