Holly House Care Home

124 High Street, Burringham, Scunthorpe DN17 3LY
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9.8 36 Reviews
  • Holly House Care Home, Scunthorpe
Holly House, in Scunthorpe, offers an ideal interior and experienced team of carers to achieve quality dementia care that is tailored to personal needs.

The home has benefitted from extensive renovation to make the most of its care potential, also reaching out to the local community with short-term care and respite provision.

In-depth planning goes into all care provision, with long-term aims in mind and the daily satisfaction and well-being of service users at the heart of all decisions taken.

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Care Provided by Holly House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Annette Hughes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Holly House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £791 – £802
    • Self-Funded Residential Dementia Care £791 – £802
    • RESPITE Self-Funded Residential Care £791 – £802
    • RESPITE Self-Funded Residential Dementia Care £791 – £802
  • (these prices are only a guideline, please contact Holly House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Holly House Care Home Reviews (36)

Total of 36, showing 1-20
9.8

Holly House Care Home has a Review Score of 9.8 (9.792) out of 10, based on 13 reviews in the last 2 years. Over all time Holly House Care Home has 36 reviews.

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Review from Timothy A (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and welcoming, did their best to help my dad with all his needs. Does not smell and very clean. Would recommend this home.

Reply from Annette Hancock, Manager at Holly House Care Home

Good afternoon. Thank you for your review of Holly House, we all hope that your dad is doing well.


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Review from E K (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were caring, helpful and respectful.
The home had a homely, cheerful and calm feeling.
Dad was sent from hospital to the care home for end-of-life care.
Staff made a very difficult time more bearable.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for spending the time to give us a review. It was a pleasure to look after your dad even for the short period he was with us


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Review from R H (Friend of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome. Staff are very friendly, always clean and tidy. Most times when we visit we are offered a hot drink. Staff always have time to stop and chat with you.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for spending the time to write a review for us, I will pass your comments onto the staff.


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Review from Roger C (Son of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very satisfied with the level of care Mother received for her three-week respite care. The staff were kind and knowledgeable and treated Mother with dignity. The home was very well run and nothing was too much trouble.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to review our service


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Review from B W (Brother-in-law of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law after having brain surgery in November came to the care home shortly after and was made very welcome. The staff and management are absolutely brilliant and can not do enough for him. Thank you Holly House.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for your review and your kind words, I will forward these to the staff
It is a pleasure to be able to care for him.


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Review from Stephen M (Respite Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very nice and clean. I was recovering from having steel rods fitted in my leg and arm and was initially not very mobile. I was very well looked after and the staff were friendly and attentive.
The food was nice and varied and nothing was too much trouble.
I was glad to leave after spending
the month in the hospital and then three weeks there but that was more the call of my home not the experience there.
I would have no hesitation in recommending the home for elderly or infirm family and friends.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for your review of the home, it was a pleasure to be able to care for you. We all hope that you are continuing your recovery in the comfort of your own home.


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Review from Linda A (Cousin of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Holly House a very nice, friendly place. The staff are very helpful and friendly. The atmosphere is very relaxed. It is very light and airy. Having the animals outside just adds more character to the home and relaxing to watch. The rooms are clean and tidy and ensure, which is a bonus.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review form for Holly House.


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Review from Chelsea N (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mum received. She said the staff used to come within minutes of being buzzed.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to fill in a review for us, we welcome all feedback.


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Review from Malcolm B (Son-in-law of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning of Mum's stay, the staff have been brilliant in every aspect of care and protection. As well as the management, who also have been most helpful with everything.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to compete a review for us. I will pass your remarks onto the staff.


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Review from Gordon R (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home staff and management go out of the way to help my mum settle in and keep her happy and well-looked after.
They also keep her happy when she does not settle at night with drinks and company.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review for Holly House, I will pass your comments onto the staff.


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Review from Julie E (Niece of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been well cared for and the staff have been really good with her. She likes to stay in her room and they allow her to do as she wishes. The staff always have a cheerful natter with her which she appreciates. I am very happy with the care and the improvement in her generally.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to submit a review for Holly House. I will pass your comments onto the staff.


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Review from Kathyrn F (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Holly House following a three-week hospital stay. She was made to feel very welcome immediately and even though she arrived at 7pm in the evening, the staff were very patient and understanding with her as she adjusted to the change. All the staff are very cheerful, sympathetic and understanding
and Mum was able to settle quickly. Holly House has a very homely feel and we know Mum has been in safe hands.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for your review, we all hope that Mum is settling well and that she has now managed to go home.


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Review from P B (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy that my mum's care is fantastic. Staff are amazing and do a brilliant job.

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Review from Marie C (Niece of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly my aunt feels ok here, she is happy. I find the staff very approachable and helpful and very kind. I also like the fact that whenever we visit at any time it is no problem. They always inform us if anything has changed with her. We know she is safe and looked after. All the ladies are so kind
and helpful.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to leave a review for the home, I will pass your kind words onto the staff.


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Review from Andrea F (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from the hospital to Holly House after an operation until he was able to go back home. There was uncertainty about how long he would be resident at Holly House due to circumstances beyond anyone's control but that didn't matter to the staff at all.
I visited dad on a number
of occasions between 21st January and 25th February and I have to say I was immensely impressed. The rooms were comfortable, all areas were very clean, security was spot on and the staff were all great! Communication was also key and Holly House's staff were on point.
Thank you for caring so much! Dad wasn't ill but had to stay in residential care regardless, you all made him so welcome and my brothers and I appreciate it, as does dad who told me to mark as excellent!

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you so much for your and your dad's kind words, it was a pleasure to be able to care for him. Hope he is getting on well now he has gone home.


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Review from S C (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into this home from hospital. They have made her more than welcome and accommodate her dietary requirement and have put up shelves for her ornaments and photos. She is so happy and has no worries.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review form for us, we appreciate your feedback.


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Review from Olivia W (Granddaughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nanna has been here at Holly House for just over a year now, and despite her good days and bad days, the staff are amazing! They make the care home a lovely place for her to be. Nothing is ever too much trouble; they are always supportive of me and my family - it is very much appreciated!

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review for us, we are grateful for your feedback, I will pass your comments on to the staff.


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Review from Margaret W (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are my friends and treat me like a human being. They are very helpful and kind. Thank you.

Reply from Annette Hancock, Manager at Holly House Care Home

Myself and the team here at Holly House would like to thank you for your kind words and positive feedback, this is very much appreciated, I will pass your kind words on to the staff. We are happy to have you as part of our family.


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Review from Julia W (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved in here in December 2021, the care she has received has been excellent. The staff are very caring and supportive, and nothing is too much trouble. They are always on hand. We, as a family, appreciate everything they do to provide care in what we imagine is a challenging job sometimes!

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review for us, we are grateful for your kind words, and I will pass this on to the staff.


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Review from Nigel T (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had excellent care throughout her stay at Holly House. This level of support has transformed her day-to-day life and ours as a family too. We know she is safe and cared for as we would want for her. The team at Holly House are great. The last couple of years have been tough for us all, but Mum
is happy, and that is priceless!

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review for us, we do highly value your opinion, and I will pass your kind words on to the staff.


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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Holly House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Holly House Care Home is calculated as follows: ( (121 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 149 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

We currently have 1 en -suite rooms available


Awards / Recognitions (1)

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Meet the Team (6)

Annette

Annette Hughes

Job Title: Registered Manager

Joined: 1983

I am the registered manager of Holly House Care Home, I have worked here for 40 years.


I like to know that the staff, service users and their families are comfortable coming to me with any issues they have and have an open-door policy.


I believe each person is an individual and should be treated as such, and that ensuring privacy, dignity and compassion are at the forefront in the home.


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Sharon

Job Title: Team Leader

Joined: 2011

Sharon has worked at Holly House since 2011, she works as a team leader on days, she began working as a team leader on nights but after 3 years decided to make the change to a day team leader. Sharon has completed her NVQ 3 and continues to update her training as required to ensure she fulfils her role to the best of her abilities.


Lisa

Lisa

Job Title: Admin Assistant

Joined: 2024

Lisa joined the team at Holly House in January 2024, she works alongside the manager her role is office-based, supporting the home, manager, staff, and relatives.


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Jennifer

Job Title: Team leader

Joined: 2019

Jenny has worked at Holly House since 2019, she works as a Team leader and carries out this role on both nights and days.


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Lynn

Job Title: Team Leader Nights

Joined: 2016

Lynn has worked at Holly House since 2016, Lynn worked at our sister home and transferred from there to here, Lynn works nights full time and has carried out his role since she commenced employment at Holly House


Rebecca

Rebecca

Job Title: Team Leader

Joined: 2009

Rebecca began working at Holly House in 2009, she has had various roles in the home since then, at the moment her role is as a day team leader .


Rebecca has worked hard and completed her training to be able to carry out this role to a high standard


Frequently Asked Questions about Holly House Care Home

What types of Care is Holly House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holly House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holly House Care Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Holly House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holly House Care Home to the centre of Scunthorpe?

3.5 mile(s) as the crow flies, distance by road may be significantly further.