Holly House Care Home

124 High Street, Burringham, Scunthorpe DN17 3LY
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9.8 36 Reviews
  • Holly House Care Home, Scunthorpe
Holly House, in Scunthorpe, offers an ideal interior and experienced team of carers to achieve quality dementia care that is tailored to personal needs.

The home has benefitted from extensive renovation to make the most of its care potential, also reaching out to the local community with short-term care and respite provision.

In-depth planning goes into all care provision, with long-term aims in mind and the daily satisfaction and well-being of service users at the heart of all decisions taken.

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Care Provided by Holly House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Annette Hughes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Holly House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £816 – £826
    • Self-Funded Residential Dementia Care £816 – £826
    • RESPITE Self-Funded Residential Care £816 – £826
    • RESPITE Self-Funded Residential Dementia Care £816 – £826
  • (these prices are only a guideline, please contact Holly House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Holly House Care Home Reviews (36)

Total of 36, showing 21-36
9.8

Holly House Care Home has a Review Score of 9.8 (9.792) out of 10, based on 13 reviews in the last 2 years. Over all time Holly House Care Home has 36 reviews.

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Date Published

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Review from E R (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Holly House for over two years. One of the major benefits of Holly House is that it is quite small and homely which enables the staff to get to know the residents and family very well. The staff are very friendly and approachable providing a high standard of care. Overall
the family feel mum is in a safe and protective environment.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to leave a review for Holly House and for your positive comments about the home and team.


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Review from Victoria B (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfied with the home, although my mum isn't happy with the quality of the food at times.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for spending the time to complete a review for us.


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Review from Doreen F (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean home with regular, caring staff who go above and beyond. I am kept informed of any problems and actions taken regarding my mum's well-being. The low turnover of staff also helps greatly as Mum suffers from Dementia/Alzheimer's. All rooms are comfortable, warm and well-maintained.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review for us.


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Review from Roz P (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care that Mum receives. We looked at three other care homes and are happy that we made the right choice by choosing Holly House. Staff make time for us to discuss Mum's care and are all very approachable and happy to help. We feel that this is a safe environment
for Mum to be in and as she has severe dementia, this is very important to us.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to give us a review; it is a pleasure to care for your Mum.


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Review from S L (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a very difficult three years, chest infections, covid, pneumonia, repeat covid and chest infections. Holly House Care Home have cared for Mum in her darkest hour. If Mum hadn't received the care during that very difficult period, Mum would not be here today. The management, team leaders and
staff, need medals. The team leaders are excellent, not only for their care, but they go the extra mile in their observation to identify if something is wrong. Certainly saved Mum. The home is not clinical, it is a family-run home, which is far more important.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for taking the time to complete a review for us, we are very grateful for your positive feedback, it is a pleasure to be able to care for your mum.


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Review from E S (Granddaughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother is a resident at Holly House Care Home and our experience of the care home has been great. My grandma is always happy, smiling and laughing. She definitely enjoys living at Holly House. The staff are also excellent and are very helpful and friendly.

Reply from Annette Hancock, Manager at Holly House Care Home

Thank you for your review, we like to feel that Holly House gives a home-from-home experience and all new service users become part of our family.


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Review from Annette F (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for by Holly House for almost 4 years. The staff are caring and respectful of Mum and strive to do their best for her. The food is good, it is kept clean (so is Mum) and there is an overall decoration going on at present. The corridor floors are wooden now instead of carpet. This
makes it easier for residents to move about.


The manager is good as she listens to any concerns we may have.


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Review from Roger K (Son of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum decided she wanted to be looked after in a care home, we took her to all care homes within a 15-mile radius of her home in Crowle.
Holly House was the one she chose - entirely on the basis of the welcome she received from the manager and staff.
Her judgement proved spot-on and her final years
spent at Holly House were happy, secure and very well cared for.
The staff are very much friends as well as carers for the residents and very much prepared to 'go the extra mile' to accommodate Mum's needs and wants.
The same can be said for the staff's relationship with the residents' friends and relations - we were always made most welcome.
We couldn't fault them in any way. Our thanks.

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Review from Jeff J (Son of Resident) published on 14 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Holly House for over 6 years (2011-2017). She selected the home and the time to move in. It was a good choice. Mum suffered from dementia and Alzheimer's and gradually got worse over the years so eventually she didn't recognise anyone and didn't even know her own name.
During
all that time she was treated with the utmost respect and caring attitude by the manager and her dedicated team of carers. I was present at Holly House when she passed on and the support I received at that time was excellent, very professional and a great comfort to me at an obviously difficult time.
I will always be grateful for the care, support and friendship that the team provided to mum, I know that she appreciated it.
In times of emergency, the response of the team has been exemplary with the manager leading by example by attending A&E at all hours whilst I travelled to be with mum.
I will always be grateful for the care mum received from the most excellent of teams. Thank you.

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Review from S C (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum chose Holly House after visiting other homes, for the friendliness of all the staff and residents. She had two periods of respite there followed by 8 weeks which culminated in her death, in her own room, with family around her.


Mum was able to make her room feel like home, with pictures and

furniture, and she enjoyed the company of other residents, discussing newspaper articles and crosswords over lunch. All staff, including the manager, carers, cleaners, cooks and handyman were so friendly and nothing was ever too much trouble. Mum once requested bacon and eggs, at 11 a.m. and got it.


The family look upon the period when she was receiving palliative care in the last two weeks of her life, as one of our most precious times with mum. We visited at all hours, were always made welcome and were cared for as well as Mum was. This home is neither posh nor institutionalised. When resident here you feel you are part of a large family where the staff, who are part of that family, happen to work.


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Review from Ailsa J (Daughter-in-law of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has just spent a month convalescence/respite at Holly House Care Home. The rooms are bright and airy and staff treated him with respect using the appropriate humour to "jolly him along". The home is central to the local community and we will have no hesitation in using it again.

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Review from Denise L (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Holly House from hospital. She had had a TIA and she didn't want to go to her own home. She has been diagnosed with vascular dementia and Alzheimers. She was greeted by lovely staff and she loved her room.
She has fitted in very well, all the staff love her as she does them. The home's
manager is a lady and nothing is too much trouble.

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Review from Michael A (Resident) assisted by family/friend published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service this home is just a home from home. Staff are all very kind, considerate and helpful.

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Review from D W (Resident) assisted by family/friend published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly to me and my visitors. Nothing is too much for them to do.
Staff take great care with my medication. Staff are very particular and help me with my personal needs. I find the food to be tasty and plenty of it.

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Review from Amanda K (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first words that come to mind about Holly House are care and attention, the latter being so important when by necessity rather than choice, you suddenly have to leave your home and spouse and go into a care home.
Genuine feelings are shown towards my mum and other residents. There has been support
given to me during a very difficult time and I have witnessed this care given to other families.
I have found that any issues are acted upon quickly and there is an open and approachable atmosphere. I appreciate the feedback, given daily as mum is unable to communicate easily. Care is person focused and flexible, accommodating the resident's wishes, whilst maintaining their health and care needs.
There is a quality at Holly House that I can only describe as genuine regard, that I feel comes from the complementary relationship between the manager, staff and carers and their human kindness.

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Review from Stuart S (Son of Resident) published on 26 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly House in Burringham has provided an excellent service for my mother over the last ten years, treating her as they would their own relatives. As we travel to Australia to see our own family regularly we have always been confident that my mother has been in good hands and this makes it less stressful.
The fact that my mum has dementia the staff are still as inclusive as possible. We are always greeted with cheerfulness and interest in our other members of the family. The manager is also superb and very approachable, in all a good team.

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Current Review Score: 9.8 (9.792)

Overview of Review Score

The Review Score of 9.8 (9.792) out of 10 for Holly House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Holly House Care Home is calculated as follows: ( (121 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 149 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

We currently have 1 en -suite rooms available


Awards / Recognitions (1)

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Meet the Team (6)

Annette

Annette Hughes

Job Title: Registered Manager

Joined: 1983

I am the registered manager of Holly House Care Home, I have worked here for 40 years.


I like to know that the staff, service users and their families are comfortable coming to me with any issues they have and have an open-door policy.


I believe each person is an individual and should be treated as such, and that ensuring privacy, dignity and compassion are at the forefront in the home.


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Sharon

Job Title: Team Leader

Joined: 2011

Sharon has worked at Holly House since 2011, she works as a team leader on days, she began working as a team leader on nights but after 3 years decided to make the change to a day team leader. Sharon has completed her NVQ 3 and continues to update her training as required to ensure she fulfils her role to the best of her abilities.


Lisa

Lisa

Job Title: Admin Assistant

Joined: 2024

Lisa joined the team at Holly House in January 2024, she works alongside the manager her role is office-based, supporting the home, manager, staff, and relatives.


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Jennifer

Job Title: Team leader

Joined: 2019

Jenny has worked at Holly House since 2019, she works as a Team leader and carries out this role on both nights and days.


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Lynn

Job Title: Team Leader Nights

Joined: 2016

Lynn has worked at Holly House since 2016, Lynn worked at our sister home and transferred from there to here, Lynn works nights full time and has carried out his role since she commenced employment at Holly House


Rebecca

Rebecca

Job Title: Team Leader

Joined: 2009

Rebecca began working at Holly House in 2009, she has had various roles in the home since then, at the moment her role is as a day team leader .


Rebecca has worked hard and completed her training to be able to carry out this role to a high standard