The Mount

Palmer Lane, Barrow-upon-Humber DN19 7BS
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8.5 11 Reviews
  • The Mount, Barrow-upon-Humber
The Mount provides a total of nineteen placements for clients whose needs are associated with learning disabilities. Four of which are available within semi-independent living bungalows in the grounds of the home.

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Care Provided by The Mount

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Learning Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Carrie Hillman (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 18+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Mount

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room

The Mount Reviews (11)

8.5

The Mount has a Review Score of 8.5 (8.477) out of 10, based on 2 reviews in the last 2 years. Over all time The Mount has 11 reviews.

Overall Experience

  • 3
  • 8
  • 0
  • 0
  • 0

Date Published

11
1
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9

Review from Glenda D (Mother of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son moved into The Mount in July of 2024 after living in a previous care home for 12 years. What a difference and wonderfully so, supportive, kind and good honest care to all of their residents, this we have witnessed. The staff are happy in their work often singing and interacting in a normal family
style, in fact our son states without hesitation - "They're fantastic, and they're my family, yes I love it here, it's brilliant". We are both very observant and keen to see fair and kind handling, including retaining privacy and dignity for all, we've been pleasantly surprised and feel so relieved, to find a genuinely well-managed care home. They really do care.

Reply from Diane Smith, Director at The Mount

Thank you for your kind words and for taking the time to complete this review, we will share your feedback with the staff team.


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Review from Kate M (Aunt of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a positive and welcoming environment at the care home. Communal areas are clean, and I see staff engaging with residents in a positive manner each time I visit. Communication is good between the care home and the family. Our family member is happy living here and very much feels part of an
extended family. Staff have worked hard to understand our family member as an individual to allow them to support appropriately.

Reply from Kate Tipper, Sales co ordinator at The Mount

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Rachel T (Grandmother of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very welcoming - keeping us informed of any issues - home is always clean and tidy when we visit. Not scored value for money as unsure of any costings. Activities - scored only satisfactory purely because our granddaughter probably could do more but understand that she is more high functioning
and more capable than some of the other residents. This provides a safe place for our granddaughter but would like to see them offering her more life skills if that is possible.

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Review from P R (Mother of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some things need to improve. Windows need cleaning and a lot of moss on the bungalow roof and the gardens.

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Review from M P (Mother of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has been a resident at The Mount for thirty years. He has always been happy there. The staff are always available to discuss any problems and are cheerful and helpful.

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Review from P B (Mother of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We (parents) are very happy with the care our daughter receives. She is treated with dignity and respect, and we, as parents, have a very good relationship with the staff. We are always included in meetings and the decision-making process. We feel strongly that our views and our daughters are listened
to and taken into account. The home is always welcoming, and there is a "happy buzz and atmosphere".

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Review from B P (Brother of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with The Mount, my sister is content there, it is her home. The manager is a caring man and she is well looked after.

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Review from Betty D (Sister-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law seems to be well cared for and staff are helpful and patient with her to fulfil her needs.
They are very good at keeping me informed of any changes that occur as regards to her health and well being.
They are kind and considerate when they have an outing from the home to Scarborough.
They will bring my sister-in-law to anywhere plus a carer so we can have lunch together and time for a chat which I appreciate.

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Review from Joy F (Mother of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was only there for a short time as it was her father's funeral. I was very pleased with the care she received whilst at The Mount.

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Review from David B (Mother of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the service users mum and am not there to overview the service. My son has a very limited vocabulary and we're not able to communicate too well but my son looks forward to his respite days. The staff are very welcoming on arrival and my son enjoys his activities. He has lots of trips and has good
food. My son is very happy to go and looks forward to his next visit.

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Review from R M (Sister of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to The Mount for respite in March 2017 he has severe learning difficulties and is profoundly deaf. I have seen my brother thrive at The Mount after his most traumatic experience of being burgled.
He is now interested when promoted to consider his own personal hygiene which he had seriously
neglected whilst living semi-independently. The staff at The Mount have been so supportive in all of my brother's needs and he is very happy being there. The staff are incredibly professional and so caring and approachable there is a constant comfortable atmosphere at The Mount is really a true home.

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Current Review Score: 8.5 (8.477)

Overview of Review Score

The Review Score of 8.5 (8.477) out of 10 for The Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for The Mount is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.651 Points relating to the number of positive Reviews for The Mount is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 2 Positive Reviews ÷ 3.8 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about The Mount

What types of Care is The Mount registered for?

Respite Care, Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Mount provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Mount have?

There are 15 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Mount?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport & Television point in own room are some of the Facilities & Services.

How far is The Mount to the centre of Barrow-upon-Humber?

0.4 mile(s) as the crow flies, distance by road may be significantly further.