Visiting Hairdressing, Chiropodist are extras
Booked visits at this time. Full PPE to be worn. LFT tests to be completed
5 Nominated visitors per residents. Only 2 to visit at a time.
Visit with Full PPE will be in the Bistro Area of the home.
Or under special circumstances can take place in the residents bedroom
Visits can take place behind a screen in the Reminiscence Room at the home, with no PPE to be worn.
There will also be an area outside for visits
There ia a car park at the front of the building for up to 9 cars and 1 disabled space
Rathside Care Home has a Review Score of 9.3 (9.252) out of 10, based on 6 reviews in the last 2 years. Over all time Rathside Care Home has 72 reviews.
Review from Mike C (Son of Resident) published on 3 September 2024
Submitted via Website •
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Reply from Sam Marjara, Owner at Rathside Care Home
Thank you Mike for your kind review. I will be sure to share this with our caring team of dedicated staff and the manager and I very much appreciate your support throughout Mum's placement. Thank you.
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Review from Linda S (Wife of Resident) published on 29 July 2024
Submitted via Postal Card •
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Review from G C (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card •
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Review from L G (Daughter of Resident) published on 22 May 2024
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Review from Jean S (Daughter of Resident) published on 9 May 2024
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Review from D S (Daughter of Resident) published on 4 December 2023
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Review from Esme S (Daughter of Resident) published on 4 July 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the comments. I will ensure that I pass them on to the whole team.
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Review from Douglas S (Son-in-law of Resident) published on 30 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you. I will ensure that I pass your comments on to all of the staff team.
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Review from Christine L (Son of Resident) published on 29 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the comments, I will ensure that they are passed on to all of the staff team.
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Review from Emma S (Granddaughter of Resident) published on 29 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Grandma has a lovely smile and I am pleased that you can still get to see this on your visits to the home. Thank you for the comments and I will ensure that they are passed to all of the staff team.
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Review from Helen W (Daughter of Resident) published on 29 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the positive comments. I will ensure that they are passed on to the rest of the Team.
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Review from J G (Son of Resident) published on 23 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
It's nice to hear that mum has said that she is happy at Rathside. I will pass on your comments to all of the team. Thank you
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Review from J P (Daughter of Resident) published on 23 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Yes, it was hard for everyone, however, finally, things are improving. Thank you for your comments, I will ensure that I pass these on to the rest of the team.
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Review from Michelle A (Granddaughter of Resident) published on 23 June 2022
Submitted via Website •
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the lovely comments. It's nice to know that your Grandma is happy at the home. I will ensure that I pass all your comments onto all of the Rathside Team.
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Review from V S (Daughter-in-law of Resident) published on 23 June 2022
Submitted via Website •
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for your comments. They are very much appreciated and I will ensure that they are passed on to the rest of the team.
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Review from Paul C (Son of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Pleased to hear that you can relax through this difficult time. The staff team will continue to keep you updated while mum is in out care. I will pass all your comments on to the rest of the Team. It's not only the Care Team but Housekeeping and the Kitchen Teams. Thank you
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Review from V S (Granddaughter of Resident) published on 15 June 2022
Submitted via Website •
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you. Pleased that your gran has settled with us. It's nice to see her happy.
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Review from S R (Granddaughter of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
All residents become part of the Rathside family and are treated as though they are our own family. Thank you for the comments, which I will pass on to all of the team.
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Review from Jane B (Daughter of Resident) published on 15 June 2022
Submitted via Website •
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Reply from Pauline Hewitt, Manager at Rathside Care Home
It's lovely to see mum join in all the activities and become a part of the Rathside family. I will ensure that your comments are passed to the whole team
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Review from Sheryle D (Daughter of Resident) published on 15 June 2022
Submitted via Website •
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Reply from Pauline Hewitt, Manager at Rathside Care Home
It's very difficult when a family member lives out of the country, however, photos of your family member completing activities and day to day things, become a lifeline.
Thank you for your comments, which I will ensure are passed to the whole team.
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The Review Score of 9.3 (9.252) out of 10 for Rathside Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.714 for Rathside Care Home is calculated as follows: ( (51 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.714
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.538 Points relating to the number of positive Reviews for Rathside Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2018
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