Visiting Hairdressing, Chiropodist are extras
Booked visits at this time. Full PPE to be worn. LFT tests to be completed
5 Nominated visitors per residents. Only 2 to visit at a time.
Visit with Full PPE will be in the Bistro Area of the home.
Or under special circumstances can take place in the residents bedroom
Visits can take place behind a screen in the Reminiscence Room at the home, with no PPE to be worn.
There will also be an area outside for visits
There ia a car park at the front of the building for up to 9 cars and 1 disabled space
Rathside Care Home has a Review Score of 9.3 (9.252) out of 10, based on 6 reviews in the last 2 years. Over all time Rathside Care Home has 72 reviews.
Review from Pamela R (Daughter of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Its lovely to see them so settled now. Being together adds to their quality of life. Thank you for the lovely words. I will ensure that the rest of the [team gets to see them .
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Review from Duncan S (Son of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Sorry that you haven't scored in the Activity section. Just want to ensure you that she does take part in them. I will ensure that the home sends you some photos so that you can see them. Thank you for the comments made.
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Review from Wayne C (Son of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Mum is one of the characters of Rathside. Thank you for the comments made, I will ensure that they are passed to all of the staff Team
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Review from G A (Daughter of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
So pleased at how much Mum loves to join in with everything .
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Review from Linda A (Daughter of Resident) published on 15 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you very much for the lovely comments. Will pass on to the rest of the Team
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Review from Janet R (Daughter of Resident) published on 13 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the comments, will pass on to the rest of the Team
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Review from Julia L (Daughter of Resident) published on 13 June 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Nice to see mum joining in with things and having smiles on her face.
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Review from Jennifer T (Daughter of Resident) published on 3 May 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you very much for the positive comments. Will pass these on to all the staff.
Also will try to ensure that any enquiries are dealt with quicker.
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Review from B N (Daughter of Resident) published on 3 May 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the responses. It will be nice to chat with you about your review and find out what we can do better.
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Review from Leigh C (Daughter of Resident) published on 2 February 2022
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you so much for the comments. I will ensure that I pass these on to the staff team.
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Review from Andrew F (Son of Resident) published on 29 June 2021
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the lovely comments. I will ensure that they are passed on to the whole team at Rathside .
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Review from Pam R (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card •
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the lovely comments. It was a pleasure to look after Dad.
Hopefully, we may be able to support you again in the future if Dad requires, either Daycare or respite.
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Review from Monica K (Daughter of Resident) published on 14 October 2020
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for the positive comments. I will pass this onto all of the staff at the home.
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Review from Matt B (Grandson of Resident) published on 13 October 2020
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for your kind words.
I will ensure that I pass your comments to the whole team.
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Review from Michael P (Son of Resident) published on 23 September 2020
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for writing such a positive comment. We will pass these on to the staff team for all to see.
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Review from Deborah W (Daughter of Resident) published on 9 March 2020
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Review from Celia H (Daughter of Resident) published on 26 February 2020
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you for completing the review, will pass on your comments to the staff.
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Review from Jane C (Daughter of Resident) published on 11 February 2020
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Jane, thank you very much for the kind words. I will pass this on to all the Team, as these words said about the home make them feel valued.
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Review from Michael F (Son of Resident) published on 9 January 2020
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Reply from Pauline Hewitt, Manager at Rathside Care Home
Thank you very much for this review. I will pass your comments onto the rest of the team.
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Review from C C (Son of Resident) published on 2 January 2020
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Reply from Sam Marjara, Owner at Rathside Care Home
Thank you for your kind words. We will be sure to share this with the staff for their hard work and dedication shown.
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The Review Score of 9.3 (9.252) out of 10 for Rathside Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.714 for Rathside Care Home is calculated as follows: ( (51 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.714
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.538 Points relating to the number of positive Reviews for Rathside Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2018
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