Wrawby Hall

Vicarage Road, Wrawby, Brigg DN20 8RP
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9.9 90 Reviews
  • Wrawby Hall, Brigg
Wrawby Hall Care Home is long established and well respected in the local community for high standards of residential and personal care. Professional care is practised alongside support for personal freedoms, with good access to community life and landscaped gardens.

All carers are highly-skilled and make the most of an extensive refurbishment in order to make a difference. Visitors are welcome, with the team always pleased to show interested parties around the home.

Pleasing features include spacious rooms, home-cooked meals, extremely comfortable lounges and an activities programme.

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Care Provided by Wrawby Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Danielle Savage (Home Manager)
  • Admission Criteria
    • NHS, Local Authority and Private Residents
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Wrawby Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,350
    • RESPITE Self-Funded Residential Care £1,300 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,350
  • (these prices are only a guideline, please contact Wrawby Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open Visiting


  • Parking

  • Free parking on site


Wrawby Hall Reviews (90)

Total of 90, showing 81-90
9.9

Wrawby Hall has a Review Score of 9.9 (9.918) out of 10, based on 34 reviews in the last 2 years. Over all time Wrawby Hall has 90 reviews.

Overall Experience

  • 67
  • 18
  • 2
  • 2
  • 1

Date Published

90
9
19
34
56

Review from Jackie B (Daughter of Resident) published on 11 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall disappointed with the management and leadership at Wrawby Hall. There was a high turnover of staff during my relative's placement which was a concern. When I visited staff were not always visible around the home. Additional training in Dementia and Person Centred Care would be beneficial for
some staff. There were shortfalls in the quality and standard of care offered to my relative in respect of dignity, choices, rights, understanding of care and medical needs. A basic duty of care should have been of paramount importance when instead it was compromised. Care plans were not reflective of my relative's declining health. The food was lovely and the cooks were very accommodating and helpful so thank you. Concerns raised did not always have a satisfactory outcome. Exceptional care was most definitely not my experience and in my opinion, the ethos of the home was not as described. Some staff very attentive whereas others lacked compassion and skills to care for vulnerable people.

Reply from Andrew Savage, Managing Director at Wrawby Hall

I am very sorry that the reviewer believes there was a shortfall in the standards of care we provided for her friend during his stay at our home. I personally know, having spent lots of time with the resident and his friends, that for a number of years they were very happy with the standards of care provided in the home and they were very keen that he remained at the home. It is now very disappointing for me and everyone involved that in the reviewer's opinion we did not meet her expectations, for which I would like to take this opportunity to apologise.


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Review from BH (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked round many places to find the right place for my mum, I found it at Wrawby Hall.
The home is lovely and the staff are so friendly and helpful at all times
Would definite recommend the home to others

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Review from J S (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Never enough staff on duty at anytime considering the care/help most of the residents needed. There were never more than 2/3 staff on duty at any of my visits. Bells were ringing, residents in the lounge were asking for help to go to bed repeatedly from 8pm - 11:20pm. The two staff on duty were rushed
off their feet doing the best they could. When my friend asked for help to go to the toilet for the third time were told it was alright as he had a pad on! I thought this was degrading!!

Reply from Andrew Savage, Managing Director at Wrawby Hall

I am very sorry that you have these concerns. What I can say is that we have 5 staff on duty during the day, which for 28 residential residents is higher than many other homes. At night we have 3 staff, which gives us a ratio of 1 member of staff to 10 residents, again more than adequate for a residential home. Like all care homes, we do have times when we are busy, such as at bedtime. At these times we do try our very best to ensure we meet the needs of all our residents as promptly as possible.


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Review from M W (Wife of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful - keep residents happy and attentive to their needs. Lovely atmosphere. Thank you for looking after my husband.

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Review from E B (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to staffing levels, the standard of care has dropped. Turnover of staff very high. Last few months the experience at the home has put a toll on my health and I'm not the resident. There are a few staff that are excellent. That is all. Food is brilliant and that also goes to the kitchen staff. Able
to hear staff clearly discussing residents. Not very nice. Staff talking about long hours they work and how tired they are. Not very good to hear. Loved ones are there to be cared for.

Reply from Andrew Savage, Managing Director at Wrawby Hall

We are extremely disappointed that E B feels that we didn’t get things right in the last few months of her friends stay. We do apologise for the concerns E B has highlighted on the questionnaire we sent her. I do know personally that the staff had provided exceptional care to her friend over the last few years. I spoke to E B on many occasions to reassure her that we would not ask her friend to leave our home. This is why it is very difficult to learn that she wasn’t happy. I would like to apologise to E B for this and assure her that we have taken her comments seriously. Andrew Savage, Managing Director


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Review from Michael C (Son of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and is well cared for and happy. We have in the past had issues of clothing going missing, always new but this is when she first moved in and management and staff were different. Her room is not the best as it is in the original part of the building but to be fair she was offered
a move to a newer room and didn't settle. The atmosphere is welcoming and friendly.

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Review from Jane M (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wrawby Hall is welcoming and offers a high standard of care. The home is decorated to a high standard and there are areas where you can sit and enjoy privacy or can join in with the other residents. The staff are not patronising, they listen to any issues we have. When we leave the home we always feel
satisfied and happy.

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Review from Jo B (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been at Wrawby Hall Care Home since March 2015 and whilst on the whole the staff are caring (some of them are great). There have been occasions when the service would not have passed the family and friends test. There is now a new manager in place and I am hopeful that things will improve
such as the frequency of the activities etc.

Reply from Andrew Savage, Managing Director at Wrawby Hall

We are extremely sorry that not every area of our home has been satisfactory. We will be reviewing the activities within our home and develop an action plan to improve activities in the home moving forward.


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Review from Mavis (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wrawby Hall for 1 and a half years and is 97 years old, with advanced dementia. Her care is excellent, the staff are very professional and always polite and pleasant. I genuinely think that they really do care for my mum.
She is very safe there, confident that she
will be well cared for, and as happy as she can be in the circumstances.
As the manager of the home has recently left, I hope and am sure that a manager just as good will be obtained very shortly, to ensure the continuation of the good service provided and the peace of mind of the residents.

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Review from Sue A (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Wrawby Hall for 7 years. She has dementia and mobility problems, but the staff are caring and patient so that she feels safe, secure and re-assured. The home is well-furnished, clean, and staff are well trained in the use of a range of equipment to meet the needs of
residents. Meals are of good quality and menus are designed to appeal to elderly people. Management systems seem to support the residents' needs effectively, and staff training appears to give them the knowledge and skills they need to underpin their role. My mother seems content and well cared for - I would recommend Wrawby Hall to those who need good quality residential care for a relative or friend.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Wrawby Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.918 for Wrawby Hall is calculated as follows: ( (373 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 403 Ratings = 4.918

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wrawby Hall is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (2)

Danielle

Danielle Savage

Job Title: Registered Manager

Joined: 2021

Danielle is our Home Manager at Wrawby Hall. Danielle has worked in the care industry for 12 years and has experience in many different areas. Danielle has worked for Trust Care for nearly 2 years and at Wrawby Hall for just over a year.


Sharon

Sharon

Job Title: Chef Manager

Sharon has a wealth of knowledge within the Care industry and has also worked for many years as a Senior Care Assistant. Prior to this Sharon worked for the Local Authority as a chef.