Richden Park

37/43 Old Brumby Street, Scunthorpe DN16 2AJ
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9.8 32 Reviews
  • Richden Park, Scunthorpe
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Care Provided by Richden Park

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Luke Stocks (Home Manager)
  • Admission Criteria
    • Over 45
    • Ages 18+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Richden Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,025
    • Self-Funded Residential Dementia Care £925 – £1,025
    • RESPITE Self-Funded Residential Care £925 – £1,025
    • RESPITE Self-Funded Residential Dementia Care £925 – £1,025
  • (these prices are only a guideline, please contact Richden Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Richden Park Reviews (32)

Total of 32, showing 21-32
9.8

Richden Park has a Review Score of 9.8 (9.797) out of 10, based on 20 reviews in the last 2 years. Over all time Richden Park has 32 reviews.

Overall Experience

  • 25
  • 5
  • 1
  • 0
  • 1

Date Published

32
6
9
20
12

Review from E S (Brother-in-law of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was originally in another care home after five months in hospital and losing his leg muscles due to hospital staff not bothering to get him out of the bed. However, as soon as he entered Richden Park, this was changed and he was encouraged to get up and walk around the home, also his
personal care etc was well taken care of, and him being again encouraged to help himself which in turn also helped his mental health. After a few weeks in the home, he was walking without assistance and even going to the dining room and mixing with other people there. After four weeks after entering the home, he decided he wanted to be back with his dog and decided he felt well enough and able to return home. The staff all seemed very attentive and well-led even though there had obviously been a change in management. Every day the staff checked on him at least once an hour and talked to him about his time as a deep-sea diver.

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Review from Ronnie T (Brother of Resident) published on 12 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The most appalling place to put anyone with dementia in. On first meeting the manager she was rude and aggressive, to call it a care home for my sister is a joke, there is little care for her. They have made it more than plain they cannot be bothered and would like her out. I have had to contact Social
Servies to try and get them to put in some effort. I would not recommend this place to anyone.

Reply from Freddie Cohen, Regional Manager at Richden Park

Thank you for your review, as a Home we are open and transparent and are grateful for all reviews that we receive. We are very sorry to hear that you are unhappy with the care that your family member received whilst she was at Richden Park. The care and comfort of all our residents are our main priority. We appreciate the transition for this lady would have been very difficult for not only her but also the family. All our staff went above and beyond with her and we feel that full information was not disclosed to us prior to her acceptance. We feel that the comments you have made are not a fair portrait of the conversation that was held, but due to your concerns we are looking into this further and if you contact the Home we will be happy to share the outcome with you once this has been completed.


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Review from D M (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Richden Park for 6 weeks after breaking her hip. She was never out of bed as she could not walk. The care of her every day was very good. She was washed, changed and never left for long periods, they came in regularly to ensure she ate and drank and to see she was alright. All the staff
were very kind and helpful with everything relating to mum.

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Review from D D (Sister-in-law of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law moved to Richden Park in November 2019. It was chosen because of the sitting rooms they were nice and spacious, well decorated, clean and the staff were friendly on our inspection. The CQC also gave a good review. I have since found my judgement was correct. Everyone is friendly the
staff are well organised and the meals are freshly cooked. Rooms are always clean and well kept. My sister-in-law has settled in very well. The manager who runs the home is always available congratulations.

Reply from Joanne Bartlett, Home Manager at Richden Park

Thank you so much for your positive review of our home, we are continuously improving Richden Park to ensure that our home remains welcoming, homely and compliant. We have so many positive comments on how homely Richden Park is and how well our teamwork to care for our residents. We are glad you chose our home.


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Review from Paul H (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and staff were very good, nothing was too much trouble for them even though Mum had a short time in the home, they looked after her needs to the end. They sat with her when we were not there, even throughout the night and one particular carer even came in on her day off. Such a close
bonded home, they were all like family.
I could not wish for better care for my mum during her last days. Excellent people. I would highly recommend the home and staff.

Reply from Joanne Bartlett, Home Manager at Richden Park

Thank you Paul for your kind words, it was a pleasure looking after your mum and ensuring that your family felt confident that she was cared for around the clock with kindness, compassion and love from all of our staff.


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Review from David H (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely thankful to the manager and her polite attentive staff. They all could not do enough for the residents. When I was there beside my mother, the staff would always ask if I was OK and did I want anything while visiting. It was a pleasure to be there.

Reply from Joanne Bartlett, Home Manager at Richden Park

Thank you for your kind words. This means so much to all of our hard-working staff.


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Review from Judy K (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never felt so cared for and happy by everyone.

Reply from Joanne Bartlett, Registered Manager at Richden Park

It was a pleasure to have you stay with us at Richden Park. We hope you are now settled back in your own home.


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Review from J K (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in there for a year now. During that time a good caring care home has got even better. Their greatest assets are the staff. It is a very hard job but they are brilliant. From the excellent chefs and carers to the Managers. Pay them more!

Reply from Joanne Bartlett, Home Manager at Richden Park

Thank you for your kind words. Our staff go above and beyond to ensure all residents needs are met. We aim to make a lot of improvements in the New Year to Richden Park.


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Review from Brenda D (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is that the care home is clean and well run. The staff are great. My only concern at times is there is not enough staff on duty at some times. The rooms are clean and the food is good.

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Review from Jean D (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and approachable and there is a pleasant atmosphere in the care home.

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Review from N S (Friend of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited an old family friend many times over the last few months and have always found Richden Park to be a happy friendly home. The staff are always welcoming and all the people that live there seem happy. The cleaners do a good job and the home looks and smells clean. The food always looks nice.

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Review from S T (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Richden Park for just over a year. The staff are very caring and reliable. The only thing I would pick up on is boredom. They have arranged activities every day which is very good, but in between it would be nice if a selection of newspapers/magazines were provided. The
television is on constantly but not always on a programme that is particularly entertaining (usually Sky News!).

Reply from Angie Neeson, Home Manager at Richden Park

Thank you for your feedback which we appreciate and will take into account.
We will look at your comments and have them in mind when designing services and choice.
We are pleased to note that you are overall happy with the service provided and in particular, have mentioned that there are activities arranged every day.
All residents are able to order newspapers and magazines of their choice and are able to have a personal TV in their room.
Please keep in contact and if you require any further assistance and please do not hesitate to contact us further.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Richden Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Richden Park is calculated as follows: ( (194 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 232 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Richden Park is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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