Alba Rose

Keldhead Hall, Middleton Road, Pickering YO18 8NR
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9.9 32 Reviews
  • Alba Rose, Pickering
Alba Rose Care Home in the picturesque town of Pickering offers residents a relaxing, friendly social home and peace of mind for family members.

Alba Rose specialises in providing person-centred, compassionate care designed to give each individual a great quality of life, including a busy programme of enjoyable and stimulating activities in the home. The home benefits from landscaped gardens, a sunny patio area with outside seating and its own wheelchair accessible minibus gives residents an opportunity to take part in regular outings and the weekly 'coffee run'!

The dedicated kitchen team serves delicious and nutritious, home-cooked, fresh food which is tailored to the residents' preferences.

Support at Alba Rose also includes care for people over 65 with day care, respite care and palliative care stays.

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Care Provided by Alba Rose

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tanya Wormald (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Alba Rose

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Fees are based on assessment of care needs. Please contact us for further information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available on site.


Alba Rose Reviews (32)

Total of 32, showing 1-20
9.9

Alba Rose has a Review Score of 9.9 (9.900) out of 10, based on 12 reviews in the last 2 years. Over all time Alba Rose has 32 reviews.

Overall Experience

  • 30
  • 2
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Date Published

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Review from Anne S (Wife of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been taking my husband to Alba Rose for the last six weeks on Mondays and Wednesdays. The staff are brilliant, helpful, caring and remember your name! The activities run by a particular staff member in the morning and afternoon are really good. Clients are not left on their own with nothing to
do but sleep!

Reply from Mike Higginson, Managing Director at Alba Rose

Dear Anne, Thank you so much for your really helpful review. I am sure the staff and management team at Alba Rose will really appreciate your positive feedback about the care we give at Alba Rose.


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Review from M V (Respite Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had a fall, I realised I couldn't manage on my own, so went into Alba Rose for a couple of weeks.
The care of the staff was 5 star, nothing was any bother to them. I had a lovely room, was very impressed with the care that was given to everybody.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi,
Thank you very much for your kind review. It was a pleasure to have you at Alba Rose.
Kind Regards,
Tanya


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Review from Sally P (Cousin of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative is extremely well looked after. When she was unwell recently, the doctor was called promptly.
The staff seem friendly and kind.
The food seems very good, and although it is a small home, they appear to have activities most days.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi, thank you very much for your review.
Kind Regards.


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Review from Angela K (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Alba Rose and every single member of the team highly enough! My 93-year-old mother was reluctant to leave her own home, where she was struggling to manage, so we eased her into Alba Rose gradually with daycare and then onto being a full-time resident. Every single member of the team
helped make this a fairly easy transition, and now Mum would not like to be anywhere else. She looks forward now to each new day and never feels lonely or isolated anymore, and, more importantly, for her and her family, she is and feels very safe. Who would have thought that at the age of 93, you can have a new lease on life... Alba Rose has made that possible!

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi Angela, thank you very much for such a lovely review.
Kind Regards.


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Review from Stuart D (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased and impressed with the care and thoughtfulness shown towards my mother (Who passed away in Alba Rose in October 2022) and my father (still a resident and 95 years old) since they called Alba Rose home in December 2020. The management and all of the carers have shown wonderful
patience, love and understanding to both of my parents. They have also shown tremendous respect and thoughtfulness and been helpful, without complaint, to both myself, my sister, and other relatives and friends who have visited Alba Rose. Communication is brilliant, and the attention to detail is faultless. My parents really could not have been in a better place.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi Stuart, thank you very much for your lovely comments.
Kind regards.


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Review from Sue S (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who lives with Alzheimer’s, moved into Alba Rose at fairly short notice, in January, and from the initial contact to today I have had nothing but admiration for the staff and management of the home. They are kind, caring, efficient, and helpful. The house and mum’s room are always spotless,
tidy and fresh-smelling. The food and snacks are freshly prepared by a wonderful kitchen team and served with courtesy and an awareness of personal preferences. Activities are offered every day and include trips out in the home’s own minibus to (amongst others) coffee shops, gardens, the moors, and more recently a weekly singing therapy session. Relatives are invited to meet up with their loved ones on these trips, which makes them into more of a treat for the residents, and a nice relaxed way of spending time with family.
I feel so blessed to have my precious mum close by and to know that she is content, safe and being well cared for and that I can see her whenever I choose.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi Sue,
Thank you very much for such a lovely review. I appreciate your kind words and will pass this on to all the staff.
Kind Regards,


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Review from Rachel C (Granddaughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident in Alba Rose since January 2022 and it was unsafe for her to live on her own after living a very independent life.
It was a huge change for her (and me) but the management and staff were extremely welcoming, helpful and understanding.
She receives fantastic care from
all departments including, housekeeping, brilliant home-cooked meals, medicinal care, daily activities, and organised trips and events all overseen by a great management team.
Grandma is not the easiest sometimes but the staff do their upmost to keep her upbeat and bring the best out in her.
At 91 I hope she has many more years to come at Alba Rose.
Thank you to all the staff.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Thank you for such a lovely review. It's lovely to receive such positive feedback.
Kind Regards.


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Review from K N (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Alba Rose for several months now and I honestly cannot think of a single area for improvement. There is a great team of staff who are professional, cheerful, and caring. Staff turnover seems to be extremely low so they get to know the residents (and relatives) very well. My mother's
quality of life has improved enormously since she started living at Alba Rose and staff are proactive in identifying opportunities to improve it still further.
The food is brilliant and there is a broad programme of activities to appeal to all tastes and abilities. The grounds are lovely (but secure) and residents are encouraged to take advantage of them. Any medical issues are acted upon promptly. The management team is very hands-on and approachable; they know the residents as well as any of the other staff. Alba Rose is a small care home where all the staff, no matter what their role, interact with residents and relatives - nobody walks past without at least saying hello.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi,
Thank you very much for your lovely comments. It's lovely to hear so many positive experiences you have had so far.


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Review from Linda S (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving from Alba Rose. The pleasant atmosphere in this home is very uplifting, the staff seem very caring and happy in their work. The residents have lots of activities to look forward to throughout the day as well as many outings. My mother has settled
in very well and it is a joy to see her so happy. Well done to all the staff and thank you for the care you give to my mother.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi Linda,
Thank you very much for your lovely comments. Very much appreciated.


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Review from Patricia T (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now lived in Alba Rose for 4 years and during this time her care has been excellent. The staff are caring and aware of Mum's individual needs and wishes. She was very ill recently and their treatment of both Mum and I during this time was very kind and professional.
Thanks also for the trips
out arranged for the residents where their families are welcome to join them. We even had an afternoon in a local pub playing dominoes last week! It is lovely to see the residents enjoying a slice of normal life and it is also a boost for their families to join in.

Reply from Tanya Wormald, Registered Manager at Alba Rose

Hi Pat,
Thank you for your lovely comments. It is a pleasure to care for your mum. I am thrilled to hear you enjoyed the trip to the local pub and look forward to future outings as well.
Kindest regards.


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Review from H F (Son-in-law of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only with Alba Rose for a week, so I only had three or four visits myself. But it seems like an excellent care home.

Reply from Mike Higginson, Operations Manager at Alba Rose

Thank you so much for your lovely review, we really enjoy providing both long and short-stay care for the people of North Yorkshire and I know the staff at Alba Rose always go above and beyond to welcome our new residents and their loved ones. I am so pleased this was your experience also. Please do not hesitate should we be able to be of any assistance to you or your family in the future.


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Review from Rebecca M (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone showed such kindness, care and patience with Dad when he reluctantly arrived for a week's respite care.
Always seemed a happy and homely atmosphere when we visited, especially over the Coronation weekend. Dad says everyone was kind and pleasant.
Thank you for being so flexible and helpful
when were trying to sort care out in a hurry.

Reply from Mike Higginson, Operations Manager at Alba Rose

Dear Rebecca, thank you for your lovely review I am so pleased the team at Alba Rose Care Home were able to assist in your father’s respite care. We are always here for you, should you need us in the future.


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Review from Janice W (Wife of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reluctant resident transformed into a happy resident due to caring staff!

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Review from A M (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been and are exemplary in the care of my parents. My father recently passed away and the care for the family and particularly my mother was sympathetic. kind and caring.

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Review from Wendy P (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better care for my mother. The staff are marvellous, so caring with all residents. They keep me informed on how Mum is doing and nothing is too much bother, whatever I ask. The home is very clean and well looked after and all meals I've seen are excellent. I have no worries about
recommending Alba Rose to anyone. Well done!

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Review from Elizabeth A (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother and father receive is excellent.

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Review from Stuart D (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is brilliant. Empathetic and caring, very professional, and well organised. The staff and management have been fantastic from day one.

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Review from Sandra M (Cousin of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin who has special needs went to Alba Rose as an emergency placement when I as her main carer suffered a heart attack. She was there from July 2021-May 2022. The Team at Alba Rose were wonderful with her during with was a difficult and uncertain time for her. The support they gave her was second
to none. Spending time with her and reassuring and supporting her. This was certainly a challenging time for them which they rose to and met well. We cannot speak highly enough of the care given to her as the home is not for clients with LD but for the Elderly and specialising in Dementia Care. What should have been a short-term placement became a prolonged placement lasting 9 months partly due to Covid and no available places in the area for clients with special needs. The manager and the team did all they could to ensure her needs were met to the best of their ability. We thank them for all their hard work and kindness to ourselves and her. She is now in her forever home. Thank you all.

Reply from Tara Batra, Interim Home Manager at Alba Rose

Thank you Sandra for your review - we wish you all the best of luck for the future!


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Review from Christine S (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for a more wonderful place to put Dad in his final years. The care and attention of all staff is exceptional. They are always smiling and so dedicated. Nothing is a problem. I was delighted on my first visit to him to see him looking so well, happy, and putting on weight. He
has settled so well and praises all the staff and loves the food. He is provided with anything he needs night and day. They keep us informed about everything. They go above and beyond their duty.

Reply from Tara Batra, Interim Home Manager at Alba Rose

Thank you Christine for your kind review, we are delighted that you chose Alba Rose to care for your dad.


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Review from John S (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good with Mum. Alba Rose have done as much as they can to keep covid-19 out of the home.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Alba Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Alba Rose is calculated as follows: ( (126 Excellents x 5) + (14 Goods x 4) ) ÷ 140 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alba Rose is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Fields

Job Title: Chef

Joined: 2014

Providing Alba Rose residents with tasty and nutritious meals falls to the home’s experienced and talented Head Cook, Claire Field.
Claire previously worked as a cook in cafes and as a school dinner lady before coming to Alba Rose seven and a half years ago.
That experience stood Claire in good stead for the demanding but rewarding task of providing great, home-cooked meals to residents with a wide variety of personal preferences and dietary needs.
“Mealtimes are something that residents do look forward to and so it is very important that we give them something that they are going to enjoy,” says Claire.
She is trained in providing food in a care setting, which includes catering for those with special dietary needs and those with dementia,
“I also make it my business to know the residents and to understand what they like and don’t like – this is their home after all and you wouldn’t cook yourself something you don’t like, would you?
“Whether it is different choices of vegetables, portion sizes or whatever, we cater for all of their tastes to ensure they get the meal they want.”
Claire describes the food as traditional home cooking that is determined by the residents.
“We try different things from time to time and if they like it, it will stay on the menu,” she says. “At the end of the day it is the residents that decide what they want to have and that is how it should be.”
There is a choice but if a resident doesn’t fancy any of the options that day, Claire is always happy to make something different.
“As long as they are happy, I’m happy,” she adds. “I’ve had a good day if someone says, ‘thank you, I’ve enjoyed my lunch’ – that means a lot.”


Frequently Asked Questions about Alba Rose

What types of Care is Alba Rose registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alba Rose provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alba Rose have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Alba Rose?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alba Rose to the centre of Pickering?

0.5 mile(s) as the crow flies, distance by road may be significantly further.