Alba Rose

Keldhead Hall, Middleton Road, Pickering YO18 8NR
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9.9 32 Reviews
  • Alba Rose, Pickering
Alba Rose Care Home in the picturesque town of Pickering offers residents a relaxing, friendly social home and peace of mind for family members.

Alba Rose specialises in providing person-centred, compassionate care designed to give each individual a great quality of life, including a busy programme of enjoyable and stimulating activities in the home. The home benefits from landscaped gardens, a sunny patio area with outside seating and its own wheelchair accessible minibus gives residents an opportunity to take part in regular outings and the weekly 'coffee run'!

The dedicated kitchen team serves delicious and nutritious, home-cooked, fresh food which is tailored to the residents' preferences.

Support at Alba Rose also includes care for people over 65 with day care, respite care and palliative care stays.

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Care Provided by Alba Rose

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tanya Wormald (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for Alba Rose

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority

  • Fees are based on assessment of care needs. Please contact us for further information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park available on site.


Alba Rose Reviews (32)

Total of 32, showing 21-32
9.9

Alba Rose has a Review Score of 9.9 (9.900) out of 10, based on 12 reviews in the last 2 years. Over all time Alba Rose has 32 reviews.

Overall Experience

  • 30
  • 2
  • 0
  • 0
  • 0

Date Published

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Review from Dorothy M (Friend of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We go to visit our dear friends at their home (we do not feel that we are visiting a care home). We are always made to feel so welcome by all the staff and feel like family visiting. Our friends are constantly asked what they want and are allowed to make their own decisions. We have been surprised by
the homely atmosphere. In the past when visiting homes we have been glad to get out!

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Review from Richard W (Son of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father has been a resident at Alba Rose for over 4 years. The staff have always been excellent at handling his physical and psychological difficulties. Management are very responsive to any issue raised. A particular strength is the employment of an activities supervisor. I can truly
say that this care home gives their residents a better quality of life than any residential home that I knew during my working life as a GP.

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Review from Ann L (Friend of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well organised and staff always available to be of assistance. The home deals with all resident's hospital appointments, including transport. The staff really motivate the residents, encouraging them to join in with all activities they organise. They have worked exceptionally hard during
Covid.

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Review from Janet C (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both helpful and caring - nothing seems too much trouble for them. They have gone out of their way to facilitate family access to my mum during her temporary stay.

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Review from John C (Husband of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent four weeks in Alba Rose whilst I recovered from a heart attack. The home is well run and the staff kind and helpful. Given the Covid restrictions, visiting access was good and the home is making great efforts to ensure safety.

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Review from Brian H (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been a resident for seven years. Her care has been consistently excellent, the staff are efficient and helpful.

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Review from Sally W (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well and is very happy at Alba Rose. The care is excellent and we both love the small homely home.
Staff are all lovely and accommodating and answer any questions I have.
The care given and just right for Mum.

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Review from Peter H (Son of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Alba Rose for over seven years. She has received excellent care and all the carers go out of their way to look after all her needs. She is always treated with compassion and dignity and is extremely happy at Alba Rose.

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Review from Jennifer L (Niece of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Alba Rose for 2-years now, and it is very much home for her.
The surroundings are comfortable and homely with a beautiful garden and lovely views from the public rooms and terrace.
She is looked after very well by the wonderful dedicated staff who are unfailingly kind
and caring.
In normal times, there are loads of activities and trips out, but they are on hold at the moment.
Despite the difficult situation, the residents are kept happy and occupied.

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Review from John C (Son of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alba Rose has provided my mother with exceptional care for the past four years. She has a comfortable, spacious room where she has her own furniture so that it has always felt like home. The staff have always shown a warm, caring attitude and, until the present lock-down, have provided a very varied
and stimulating programme of activities, especially the weekly "coffee run". The new management has taken over seamlessly and maintained the standard of care as well as greatly improving their communication with me, both from Alba Rose and from head office. On the most re-assuring aspects of my mother's care during the pandemic has been the stability of the staff with a low turnover, and the absence of agency staff. A recent visit to the garden marquee was well organised and successful.

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Review from Katrina (Daughter-in-law of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Alba Rose are extremely caring and professional and over the past months particularly have responded to challenging and ever-changing conditions to provide tailored care to the residents and support for their families.
The nature of the building means that staff have had to adapt practices
to residents' requirements and have provided a secure environment for residents during Lockdown and the means for relatives to visit safely as soon as possible.
Staff are in regular contact with us and have really grown to know and understand my mother in law for which I am grateful. Her often complicated care needs are taken seriously and proactively dealt with wherever possible.

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Review from Hollie L (Granddaughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother spent many happy years at Alba Rose. Her health and well-being really improved during her time in the home. It was always very clear when we visited how tremendously caring the staff were towards grandma and the other residents. I always felt the home had a lovely family atmosphere. Grandma
loved her room and the views out of the window across fields. A big Thank-you to all the staff at Alba Rose for making such a difference to My Grandma.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Alba Rose is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Alba Rose is calculated as follows: ( (126 Excellents x 5) + (14 Goods x 4) ) ÷ 140 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alba Rose is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Claire

Claire Fields

Job Title: Chef

Joined: 2014

Providing Alba Rose residents with tasty and nutritious meals falls to the home’s experienced and talented Head Cook, Claire Field.
Claire previously worked as a cook in cafes and as a school dinner lady before coming to Alba Rose seven and a half years ago.
That experience stood Claire in good stead for the demanding but rewarding task of providing great, home-cooked meals to residents with a wide variety of personal preferences and dietary needs.
“Mealtimes are something that residents do look forward to and so it is very important that we give them something that they are going to enjoy,” says Claire.
She is trained in providing food in a care setting, which includes catering for those with special dietary needs and those with dementia,
“I also make it my business to know the residents and to understand what they like and don’t like – this is their home after all and you wouldn’t cook yourself something you don’t like, would you?
“Whether it is different choices of vegetables, portion sizes or whatever, we cater for all of their tastes to ensure they get the meal they want.”
Claire describes the food as traditional home cooking that is determined by the residents.
“We try different things from time to time and if they like it, it will stay on the menu,” she says. “At the end of the day it is the residents that decide what they want to have and that is how it should be.”
There is a choice but if a resident doesn’t fancy any of the options that day, Claire is always happy to make something different.
“As long as they are happy, I’m happy,” she adds. “I’ve had a good day if someone says, ‘thank you, I’ve enjoyed my lunch’ – that means a lot.”