Borrage House

8 Borrage Lane, Ripon HG4 2PZ
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9.9 46 Reviews
  • Borrage House, Ripon
Borrage House supports up to 40 older people to live a comfortable lifestyle and provides dementia care and continues to welcome new residents. The home is proud to hold Veteran Friendly Framework (VFF) accreditation to be able to provide tailored care for veterans.

Set in a quiet town location, in its own beautiful grounds, Borrage House care home is close to local services and amenities, such as the North Yorkshire Moors and the beauty spots of Studley Royal and Fountains Abbey.

The home strives to deliver a range of residential care services, including convalescence care, respite care, and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise wellness activity, while matching individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by their team of highly trained chefs and kitchen staff.

Anchor, which operates Borrage House, are one of England’s largest providers of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Borrage House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Douthwaite (Manager)
  • Admission Criteria
    • Please contact Borrage House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Borrage House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Care from £1,095

  • Colleagues at Borrage House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Borrage House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome.


  • Parking

  • Onsite parking is available, including disabled spaces.


Borrage House Reviews (46)

Total of 46, showing 1-20
9.9

Borrage House has a Review Score of 9.9 (9.869) out of 10, based on 13 reviews in the last 2 years. Over all time Borrage House has 46 reviews.

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Review from Maggie S (Sister of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my sister is wonderful. She is settled and loves everything about Borrage House. The staff, the food, and other residents. She likes to go in the pleasant dining room for her meals which she thoroughly enjoys. Yesterday, a carer accompanied by his little dog, Honey, sang a variety of songs
and was well received by everyone. Borrage has such a relaxed atmosphere. We are so grateful for their excellent care of my beloved sister.

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Review from Louise F (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I'm sure it's true for many families, we sought care at Borrage House under difficult circumstances. My research flagged up rave reviews for the caring attitude of the staff and I couldn't agree more. Every member of staff, front and back of house has shown kindness and professionalism and nothing
is ever too much trouble. They have fully supported my mum to enable her to settle in quickly. Which amazingly she has! The room is clean and comfortable. The food is excellent, beautifully presented and always piping hot. There's a great range of activities. I'm welcomed at any time of the day and there is always an air of calm. It really does feel like a large family. Any medical needs are quickly recognised and prompt attention is given by the visiting GP practice. I wouldn't hesitate to recommend Borrage House and can't thank everyone enough for all they do. Mum is safe and well looked after and this week she described her experience of living there as "brilliant!"

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Review from Graham N (Son of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Borrage House are very kind and friendly and nothing is too much trouble. The place is clean and tidy and well-run. There are activities every day for residents to occupy themselves with spacious day rooms to congregate in.

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Review from Ian B (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in for respite care. We thought the original assessment was very professional and detailed. The home was very clean and well-run. The carers were very friendly and diligent. There was a welcoming, friendly atmosphere. The staff were very efficient in dispensing medication. My mother enjoyed
the meals provided.

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Review from G L (Son of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best choice we made for my mother. Staff, service and all facilities keep my mother in a very happy place.
It's a nice feeling knowing how safe my mother is in Borrage House.
Well done to all involved.

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Review from L S (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have had no unpleasantness just really good nursing home including kitchen staff, nursing staff, laundry staff. Well done everybody.

Reply from Michelle Douthwaite, Manager at Borrage House

Thank you for your kind feedback regarding Borrage House. We are proud to provide high-quality residential care and care for people living with dementia.


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Review from S F (Wife of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Borrage House are first class. They go out of their way to ensure residents are cared for in every respect and to support me, as a wife of a resident.
They are introducing new activities e.g gardening (my husband told them he had an interest in this) and are taking residents to a garden
centre to choose plants etc.

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Review from Heather S (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Borrage House Care Home for two years plus and in all that time, she has received kind, caring and loving attention. Borrage House Care Home has a warm, friendly and welcoming atmosphere and the staff are always most obliging and helpful. We, as a family, are very happy
and grateful that our mother is safe and well looked after at Borrage House.

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Review from Lindsay A (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum arrived early July at Borrage House after a long battle with frailty and poor mobility, for her safety as a family we chose Borrage House. We were very reluctant to make the decision but so pleased we chose Borrage House after doing lots of research of care homes in the area. Mum has settled
in well and is doing so much better. She is well cared for, has a lovely room and loves the food! The staff are caring and helpful from the cleaners to the carers, the admin and the management. As a family we now have peace of mind and that is priceless for us. If Mum is happy then so are we. I absolutely recommend anyone to consider Borrage House and their wonderful team if they find themselves in the position of looking for a care facility that really does focus on care of their family members.

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Review from J P (Daughter of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Borrage House for nearly ten years. She was happy and settled there, mainly due to the dedication of the staff and the consideration of Mum's needs.
The activities she enjoyed most were the weekly quiz and the visits from the animals and birds.
When it came time for her passing, the carers
provided support above and beyond their call of duty. They created a calm and peaceful environment in her room, which was a comfort for our family.
We would highly recommend Borrage House.

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Review from S A (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently joined Borrage House, having been diagnosed with Alzheimer's. She has been taken under the wing of the staff who have been very kind and welcoming. The communication has been great and we can go and visit whenever we like. The staff are respectful and friendly to residents and the
activities they do are well thought out and engaging. It was a difficult decision to put her into a care home but we couldn't have chosen a better place for her. A real home from home where she is safe and very well looked after.

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Review from Kim Y (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after by Borrage for over 8 years and we could not have found a happier and more comfortable home to suit Mum’s needs both medical and for day-to-day care.
The staff throughout that period have been diligent, friendly and cheerful even when Mum could sometimes be quite awkward.
Their
ongoing communication especially with the manager has been so helpful at often difficult times.
I would happily recommend Ripon Anchor Home.

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Review from Paul B (Stepson of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our step-mum was a resident of Borrage House for five years, sadly she had been diagnosed with dementia, just annoying to her at first, but as things progressed she needed more and more help to maintain a lifestyle of some dignity and comfort. All of this was provided by an excellent team of carers.
She was a determined and outspoken lady who had been an R.A.F. officer, but at all times she was shown utmost respect and understanding. No more praise can be given for her care. Finally when it came time to say goodbye, once again the carers rose to the occasion and provided a calm and peaceful setting in her own room. Again words cannot say our thanks.

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Review from David R (Husband of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife needed respite care after falling and breaking her hip. She was in Borrage House for about three months. She was very well looked after. The staff were always cheerful and friendly and helped her in many ways. I liked the overall atmosphere of the home.

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Review from D E (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last three months at Borrage House and I would recommend them without hesitation to anyone looking for somewhere for a family member. All of the staff are absolutely amazing - from managers to ancillary staff and all in between. Everyone is kind, caring and compassionate and as I visited
often at random times, not only did I feel they cared for my mum, but I also saw how happy the other residents are and how well the staff know each individual. I cannot rate them highly enough - amazing!

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Review from O B (Granddaughter of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran lived at Borrage House for a few months and the time she was there, she was very well looked after and she loved living there! The staff are wonderful and caring and the home itself is nice!

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Review from Peter S (Son of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since making the move in May from one care facility in her home town of London to Borrage House (to be nearer two of her children), the change in Mum has been incredible. Before, she hardly walked and ate very little (mainly supplements) and often seemed sad. Now, it's a case of slowing her down, empty
plates and happiness! The key is the staff and care and affection Mum gets, which is worth its weight in gold. The interaction she has with them, I've witnessed first hand and it's created a spark in Mum that I haven't seen in her for some time. All members of the family have commented on this, and long may it continue.

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Review from Michelle C (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent at settling Mum into her new home. She was very anxious, but the manager and her team went that extra mile to make her transition a happy one. Everyone took the time to get to know her individual needs and to put her at ease. She absolutely loves the food and is taking part
in the activities that are offered and I know that she is in safe and respectful hands. Thank you.

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Review from Phillip W (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express our special thanks to all the staff we encountered on our first and subsequent visits to Borrage House. They are a credit to you. My mother was taken there on Friday 6th May at such short notice, after a real slow down in her health again. It was the response of Borrage and social
services that made this move possible. I know it is the right move for Mother and has left me reassured about her well being, well into the future, she will be 98 years old in a few days time.
The facilities that this home offers are really high standards and together with super staff and management, it is the perfect place for my dear mother. Finally, I would like to place on record my special thanks to the manager and her assistant manager.

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Review from Diana D (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Borrage House is amazing. The care they give to the residents and the families is incredible. They have such a wonderful team, so caring and thoughtful and always have the resident's best interests at heart. I can't thank Borrage House enough for the care and support they have given to us as a family.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Borrage House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Borrage House is calculated as follows: ( (133 Excellents x 5) + (20 Goods x 4) ) ÷ 153 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Borrage House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Borrage House directly for further information.


Awards / Recognitions (4)

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Frequently Asked Questions about Borrage House

What types of Care is Borrage House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Borrage House provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Borrage House have?

There are 40 Single Rooms.

What are the Facilities & Services at Borrage House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Borrage House to the centre of Ripon?

0.4 mile(s) as the crow flies, distance by road may be significantly further.