Borrage House

8 Borrage Lane, Ripon HG4 2PZ
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9.9 46 Reviews
  • Borrage House, Ripon
Borrage House supports up to 40 older people to live a comfortable lifestyle and provides dementia care and continues to welcome new residents. The home is proud to hold Veteran Friendly Framework (VFF) accreditation to be able to provide tailored care for veterans.

Set in a quiet town location, in its own beautiful grounds, Borrage House care home is close to local services and amenities, such as the North Yorkshire Moors and the beauty spots of Studley Royal and Fountains Abbey.

The home strives to deliver a range of residential care services, including convalescence care, respite care, and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise wellness activity, while matching individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by their team of highly trained chefs and kitchen staff.

Anchor, which operates Borrage House, are one of England’s largest providers of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvest the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Borrage House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Douthwaite (Manager)
  • Admission Criteria
    • Please contact Borrage House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008

Funding & Fees Guide for Borrage House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • RESPITE Self-Funded Residential Care from £1,095

  • Colleagues at Borrage House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Borrage House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome.


  • Parking

  • Onsite parking is available, including disabled spaces.


Borrage House Reviews (46)

Total of 46, showing 41-46
9.9

Borrage House has a Review Score of 9.9 (9.869) out of 10, based on 13 reviews in the last 2 years. Over all time Borrage House has 46 reviews.

Overall Experience

  • 42
  • 4
  • 0
  • 0
  • 0

Date Published

46
3
7
13
33

Review from Raymond P (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the quick and efficient manner in which I was admitted here, and have nothing but praise for the warm welcome I received from members of the staff. To them, nothing is much trouble. They are caring, friendly and approachable and seem happy in their work and there is a warm,
homely feeling here.

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Review from Caroline M (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has very high expectations, coming from her parents who were in 'service' as Butler and Cook. Overall she is very happy and looked after, which is for me as her only daughter!

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Review from Eileen S (Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed coming here.

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Review from Gillian C (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived here for 13months. The care is excellent, we, his family are happy and content that constant care he needs is in safe hands.
The staff are so friendly and dad loves it. We could not ask for more.

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Review from Kate K (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Last September, at the age of 94 my mother came to live at Borrage House. Her husband had died a year earlier, she was recovering from a hip fracture and a broken wrist. It was our first choice as my father-in-law lived there for 18months, from April 2007. He was happy and is fondly remembered. She
is now mentally stronger, taking advantage of everything, she enjoyed the Christmas events, recently visited the workhouse museum in Ripon, was fascinated by the reptile visit/therapy this week and is in the book club led by a volunteer. My mother enjoys her meals and the company of residents and staff in the dining room. She also relishes the privacy of breakfast in her room. She states that she would recommend Borrage House. My mother and I feel supported. The staff listen and do their best to assist. I am grateful to know that she is treated with kindness and dignity. Her aim is to return home when she is stronger and fitter.

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Review from Joan W (Son of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Borrage House look after my mum very well and all the staff are very kind and let you know what's going on. My mum has a good choice of meals and if there is something she does not like, the chef will always cook something that she does like.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Borrage House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Borrage House is calculated as follows: ( (133 Excellents x 5) + (20 Goods x 4) ) ÷ 153 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Borrage House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Borrage House directly for further information.


Awards / Recognitions (4)

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