Barchester Boroughbridge Manor Care Home

Roecliffe Lane, Boroughbridge, York YO51 9LW
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9.6 104 Reviews
  • Barchester Boroughbridge Manor Care Home, York
Boroughbridge Manor Care Home is located in the North Yorkshire countryside and is ideally situated for access to the A1 and local amenities.

The home offers residential, dementia, respite and palliative care. Bedrooms at the home are based across three floors and each floor has its own living rooms and dining room allowing residents to socialise and relax.

Residents at the home can enjoy landscaped gardens, a conservatory, sensory garden and a large patio area for socialising.

The home has en-suite rooms with flat screen TVs and can provide specialist dementia care to those who need it. Residents can be provided with person-centred care and have access to Wi-Fi throughout the home.

A team of trained chefs prepares meals on-site, allowing residents to choose from a varied daily menu, while special dietary requirements can be catered for.

Activities co-ordinators at the home provide residents with a range of tailored and engaging events and excursions.

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Care Provided by Barchester Boroughbridge Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Permanent Care
  • Physical Disability
  • Respite Care
  • Visual / Hearing Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Palliative / End of Life Care
  • Parkinson's Disease
  • Stroke

Good to Know

  • Person in charge
  • Sue Carter (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (77)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (77)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Barchester Boroughbridge Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Boroughbridge Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Boroughbridge Manor Care Home Reviews (104)

Total of 104, showing 81-100
9.6

Barchester Boroughbridge Manor Care Home has a Review Score of 9.6 (9.560) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Boroughbridge Manor Care Home has 104 reviews.

Overall Experience

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Review from Peter C (Son of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly staff. Patience for mums behaviour good care. Clean and not smelly. Clothing tends to get mixed up with other residents but is soon sorted when staff are asked.

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Review from P L (Daughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as we arrived with mum for her respite care, we were greeted very warmly. This continued all through her stay. We were always offered a drink. The staff always smiled and addressed mum by her Christian name. Every effort was made to make mum's stay pleasant.
She was encouraged to join the other
residents for lunch etc but if it was not her wish then meals were served in her room. We could not fault the staff as they helped us with care issues for mum and their knowledge of care matters was very encouraging.

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Review from Kevin H (Son of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was assessed by the team who work at the care home at her home address, they acted quickly on the results of the review. My Mother was allocated a room very quickly and was taken in. The care home is clean and very well run, the staff are always very helpful, and the improvement in the well-being
and outlook on life has improved with my Mother. My Mother is very settled in the home, the only issue we have is with the local authority and the funding of the care that my Mother needs. My Mother has Alzheimer's and Vascular Dementia so the Boroughbridge Manor is the correct care home for my Mother's needs.

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Review from C P (Nephew of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very caring and helpful. They managed challenging situations well and always considered the resident's needs foremost. The home was always clean and well looked after.

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Review from Trevor W (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's first three months in the care home.
Very pleased with care and attention she receives at Boroughbridge Manor nursing home and involvement of all members in mum's stay.

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Review from L P (Husband of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good in all aspects. Could be better in entertainment for some of the residents. Can be boring with no action. Staff are helpful and pleasant.
The security of rooms has been and is an unsolved problem, so things go missing, but are generally recovered by staff.
More help could be given to
getting people out into the garden area when we get suitable weather.

Reply from Kim Suttle, Home Manager at Barchester Boroughbridge Manor Care Home

Thank you for your comments. We always welcome feedback as we strive to continually improve our care. Our Recreation and Activities team oversee everything; from bingo, quizzes and armchair exercise to visiting entertainers and trips to the shops. If it’s sunny we try and get outside, so everyone can appreciate the best of the day. We believe in living life to the full. That’s why we do our utmost to ensure that our residents have access to a varied programme of activities to deliver the Magic Moments that will help them love every day.


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Review from A L (Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention is very good and the rooms are good. It is a very well run home. I have only been here a short while, but the food is not as good as at first, shepherds pie and cottage pie seem to be too often and the teas are very hit and miss. Lacks variety and meat portions very sparse. My
first stay in a home so very difficult to compare.

Reply from Kim Suttle, Home Manager at Barchester Boroughbridge Manor Care Home

Thankyou for your comments. We always welcome feedback as we continually strive to improve our care. At Boroughbridge Manor, we firmly believe that when you eat well, you live well too. This is a core part of our brighterkind philosophy of care, centering on good nutrition and the importance of mealtimes as social occasions. Each day, our chef prepares restaurant-style meals combining variety with a balanced diet and an emphasis on locally sourced ingredients. We are delighted to announce that we have also appointed a new chef and we look forward to delivering fine dining that will meet our residents’ expectations.


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Review from Mary-Jane H (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the level of care at Boroughbridge Manor. The staff are kind and the management is first class. My brother and I are so pleased that our mother, who has complex care needs, is safe, cosy and cared for in this home. We are always welcome on the premises and very much feel as if it
is one big family.

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Review from Carol P (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since both parents have been residents we have been impressed by the care given, the amount of activities available and the level of individual preferences being taken into account. New initiatives are always being introduced.

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Review from N H (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, all the staff are kind, caring and polite, nothing is too much trouble. The facilities are good/clean and welcoming. Residents can feel very safe and secure. The decor is bright and welcoming.

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Review from Charlotte G (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a nice home. The staff are kind. I like living here.

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Review from Elizabeth S (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband died on 2nd December 2016 in a hospice after leaving hospital. I was in another hospital at this time after having a fall at home. After the service on 14th December, I came here, Boroughbridge being where I have lived for forty years. I was grateful that I knew I had asked about the Manor.
Everyone has been so kind and understanding.

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Review from Esther S (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to go into care as her medication stopped working and it was not possible to manage her at home. I was very worried as you hear so many stories of poor care in homes. I can honestly say my mum is receiving superb care. All the staff are so caring, the home is clean and the food is good
quality and a good varied diet. My mum is struggling to be in care but the staff are wonderful. I know my mum is being well cared for 5*.

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Review from Bruce B (Son of Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was referred to the home by the hospital. I was not happy that she had been placed in a dementia ward, but that was the only bed available. Glad to say she improved a lot due to the staff's work.
Now she has been moved I think in time she will improve even more.

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Review from Sue J (Power of Attorney of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Boroughbridge Manor whilst looking at care homes for my friend with double dementia. The home is superb, clean, modern, bright and airy with en-suite shower rooms. The staff have all been amazing especially during the initial settling in period. The transition went really well due to the care,
compassion understand and friendliness of the staff. The events and activities laid on everyday help my friend to become a part of the home. No problem is too small to be dealt with immediately. I have nothing but praise for giving my friend the best quality of life she can attain.

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Review from Rosie P (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents were both at another home before moving to Boroughbridge Manor to obtain the more specialised care that they had begun to need. The move was organised by the two homes, went very smoothly and they have settled well. I find visiting difficult as it breaks their routine and my father especially
is reluctant to engage. The staff are all extremely helpful in trying ways to improve these visits. They are also very kind to me.

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Review from Margaret W (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standards in the home and the care my mother gets in the home.

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Review from B P (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care of my father is very good. I had to find care for dad on his discharge from hospital and found it very difficult to choose a local care home. The nurses and manager made this much easier to make this decision with their care and understanding I have been very happy with his care and
the improvement in his condition since he has been in Boroughbridge Manor. They are all very happy to talk to me and help me with any concerns I may have.

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Review from K J (Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wasn't happy with the food at first but spoke to the manager and now I can't be happier.

Reply from Ben Walker, BDM at Barchester Boroughbridge Manor Care Home

Hi, Thank you for your review. I'm really glad your experience has improved considerably. If you require any further assistance please do not hesitate to contact the home team.


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Review from A M (Husband of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no other choice but to take my wife to Boroughbridge Manor Care Home because of the severity of her Alzheimer's condition. She would not respond to me feeding, washing and the necessary attentions that I was trying to apply to her. She lost 1 and a half stones in weight and the care home was
the only answer. Since her admission to this care home she has gained 4 and a half pounds in 6 days. The staff are absolutely first class. She is cared for by extremely competent and caring staff. She now has showers daily and is given clean clothes every single day. This is an extremely well run care home.

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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for Barchester Boroughbridge Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.560 for Barchester Boroughbridge Manor Care Home is calculated as follows: ( (143 Excellents x 5) + (76 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 232 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Boroughbridge Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (9)

Sue

Sue Carter

Job Title: General Manager

I began my career in care in the early 1990s initially as a care assistant progressing through to a regional support role and bringing a wealth of knowledge and experience to the home. I have managed multiple homes including as a turnaround manager.


Shelbie

Shelbie Taylor

Job Title: Head of Activities

Joined: 2017

Hi, my name is Shelbie, I have recently been promoted to Head of Activities here at Boroughbridge Manor.


I have worked at Boroughbridge Manor for 7 years, I love making our residents smile. I get great satisfaction knowing I have made someone’s day better!


Myself and Leann have created a wonderful culture within Boroughbridge Manor and we work together to give our residents the best possible experiences.


We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. We are extremely fortunate to have our very own minibus, we love taking the residents out for coffee, shopping and lots of fun trips whether that be to the museum or the seaside.


Karen

Karen Garbutt

Job Title: Head Chef

Hi, my name is Karen and I am the Head Chef here at Boroughbridge Manor. I started here at the home in July 2024 and transferred from our sister home, Leeming Bar Grange where I was the home's second chef.


I am passionate about the delivery of quality food and here at Boroughbridge Manor, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Boroughbridge Manor is recognised as an integral part of the lifestyle here at the home and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.


Lynette

Lynette Sellers

Job Title: Home Deputy Manager

Joined: 2024

Lynette became a part of the Boroughbridge Manor family in the summer of 2024 and takes great pride in her role as our Home Deputy Manager.


She is dedicated to creating a positive impact not only in the lives of our residents and their families but also among our colleagues at the home.


In her leisure time, Lynette enjoys walking, gardening, baking, and knitting.


Susan

Susan Capel

Job Title: Home Administrator

Joined: 2024

Sue joined the Boroughbridge Manor family in the autumn of 2024 and is proud to be our homes administrator.


She takes great pride in her role and assisting our relatives and residents and supporting the home community.


Thomas

Thomas Howson

Job Title: Head of Maintenance

Joined: 2020

Tom has been an integral member of the Boroughbridge Manor family since 2020 and takes great pride in his role as Head of Maintenance.


He is dedicated to serving the residents, ensuring the home maintains the highest standards. He expresses his passion for helping others with great enthusiasm.


Outside of work, Tom is a devoted family man who cherishes spending time with his wife and daughter.


Gillian

Gillian Cavanagh

Job Title: Admin Assistant Receptionist

Joined: 2024

Gillian joined the Boroughbridge Manor family in the summer of 2024 and quickly became a much cherished member of the team.


She loves to be the first point of contact for our visitors and greeting them with a warm welcome.


Gillian speaks warmly about how much she enjoys interacting with and meeting people.


Away from the home Gillian enjoys going for walks on the beach with her 2 springer spaniels. Domino and Zebedee, playing the piano and she loves all things paranormal.


Tanya

Tanya Kutna

Job Title: Team Leader

Joined: 2024

Tanya joined the Boroughbridge family in the summer of 2024 and is proud to be Team Leader in the home.


She speaks with passion about how happy it makes her to be given the opportunity to help other, relishing the opportunity to make the residents happy and how the home is like a family to her whilst adding about the great opportunities given at Boroughbridge Manor.


Away from the home, Tanya enjoys roller skating, she has has a passion for creativity in arts, crafts, hair and nails and she loves to try new things.


Ciara

Ciara

Job Title: Therapy Dog

Joined: 2022

Ciara is our home's regular visiting therapy dog and is part of Therapy Pets Nationwide.


She is a beautiful and extremely affectionate 11-year-old black Labrador whom our residents simply adore.


Kiera loves a good fuss and is always excited to see our residents again.