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Briar Dene Residential Care Home has a Review Score of 6.5 (6.514) out of 10, based on 2 reviews in the last 2 years. Over all time Briar Dene Residential Care Home has 2 reviews.
Review from Lynne F (Daughter of Resident) published on 6 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mark Kelly, Manager at Briar Dene Residential Care Home
Thank you for your kind words, which I will relay to all our staff.
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Review from M P (Daughter of Resident) published on 7 April 2023
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Mark Kelly, Manager at Briar Dene Residential Care Home
We are sorry that your Mother had a fall, however, this was an unfortunate accident witnessed by a member of staff just metres away who was unable to prevent this happening. As you are aware from the falls that your Mother had whilst in your care, the risk of a fall can be minimised but sadly not eliminated.
Unfortunately, it was clear from day one of your Mother arriving into our residential care home that you were aggrieved at the fact that your siblings had chosen a care home in closer proximity to them than you. Clearly, this vitriol has resulted in you making comments which are quite simply false and defamatory.
Sadly, you have decided to tarnish the good name of a care home that has provided care to the highest standards for nearly 40 years.
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Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 6.5 (6.514) out of 10 for Briar Dene Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.4 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.435 for Briar Dene Residential Care Home is calculated as follows: ( (12 Excellents x 5) + (3 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 23 Ratings = 3.435
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.079 Points relating to the number of positive Reviews for Briar Dene Residential Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 1 Positive Reviews ÷ 12.6 = 0.079
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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