Carleton Court R H Ltd

Carleton Road, Skipton BD23 2BE
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9.2 15 Reviews
  • Carleton Court R H Ltd, Skipton
Carleton Court R H Ltd offers a homely care environment with scenic surroundings, staffed by a team of qualified employees who are dedicated to the comfort, dignity and security of older people.

Situated in the Yorkshire Dales, this converted period home is in a great location for achieving a satisfying retirement, with many amenities nearby and pleasant outings to enjoy, mature gardens and strong community links.

All care provision is person-centred and tailored towards the independence of residents, while the interior includes en-suite bedrooms, a sun lounge and a nurse call system for security.

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Care Provided by Carleton Court R H Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Carleton Court Residential Home Ltd
  • Person in charge
  • Linda Farrel (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Carleton Court R H Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,350

  • The fees excludes hairdressing, chiropody, newspaper, dry-cleaning and any treatment by dentists or opticians.
  • (these prices are only a guideline, please contact Carleton Court R H Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on-site


Carleton Court R H Ltd Reviews (15)

9.2

Carleton Court R H Ltd has a Review Score of 9.2 (9.224) out of 10, based on 5 reviews in the last 2 years. Over all time Carleton Court R H Ltd has 15 reviews.

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15
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Review from G F (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has a good relationship with the staff and has a laugh with them. I can approach any staff member and talk about my dad and any concerns I have. They keep me updated on doctors' appointments. Dad also says if he fancies something different to eat the cook will sort this out for him. The main
thing is my dad says he's happy living at Carleton Court.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you for your review. We will share it with the team and wish a pleasant stay for your dad. Thanks.


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Review from Sue S (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for nearly a year now and has settled extremely well. The staff are amazing and mum feels like she is a member of family. Mum has always had a great appetite and loves the food. I've been away recently and I could go knowing mum was in such good care.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you very much for your positive review, we will share it with the team. Thanks.


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Review from Jane H (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly home with a sense of belonging to a family. Lots of activities to be involved in and the carers try their utmost to improve the quality of life for their residents. They make visitors very welcome. Can't recommend them highly enough.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you for your review. We will share it with the team and wish a pleasant stay for your dad. Thanks.


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Review from S P (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Carleton Court for over a year until his death. He was treated with great care and dignity and we were always made very welcome when we visited him. We always felt that they had his best interests at heart.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you for your positive review. I will mention this to the whole team. We would like to wish you all the best for the future. Best Regards.


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Review from J C (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Carleton Court R H in December 2022. We, as a family, were very nervous, she always said 'don't put me in a care home'.
Straight away we could see how settled she was, the whole family were made to feel welcome. The staff were friendly, caring, kind and considerate.
My mum made it
her home and called it home which was such a comfort to us.
So, in my experience, I would say 'a smashing little care home with a personal touch' Thank you Carleton Court.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

We greatly appreciate your kind feedback. We appreciate your family giving us an opportunity to look after your mum during her last few months. We would like to wish the family well for the future.


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Review from Clare B (Daughter-in-law of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law had a stay here when she was discharged from hospital after a fall. She had to isolate due to the Covid restrictions, so could not use facilities etc, but the staff were really excellent, and she felt very well looked after. The manager was incredibly helpful also.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you very much for your feedback, the team will greatly appreciate it. We would like to wish you well.


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Review from Wendy W (Daughter of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum lived in Carleton Court Care Home for over three years and we were very happy with the care that Mum received. The staff were very understanding, caring and loving towards her.
The Manager always had an open door policy, in that we could ask her anything we needed to know, and was very approachable
and welcoming. Both my brother and myself visited weekly on different days with our partners and we were always met with a very warm welcome by all members of the staff.
I shall personally miss the staff as Mum died last month (February), I looked on all them all as friends as they were always so supportive, approachable and welcoming, and we all wish them the very best wishes for the future.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Dear Wendy
Thank you for your kind words. You are still very welcome to come and see the staff once this epidemic is over.
Best Regards


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Review from Gail K (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carleton Court is the most welcoming place for your loved ones to be cared for and looked after.
All of the staff were so caring and patient with my Father, he was only with them for 2 weeks, before returning home but they really made him feel welcome and valued.
I only wish he would have chosen to
stay longer.
I shall be forever grateful for all the care, support, and love they gave me at a very difficult time in my life.
As you can see I cannot praise them all enough. Thank you.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you very much for your kind words we wish you all the best.


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Review from Lorna B (Daughter of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Carleton Court in July and settled really well, the staff are extremely friendly and caring, making a difficult transition very easy for Mum. The food is very well cooked and thanks to the varied menu, Mum put on very much needed weight.

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Review from Russell M (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Carleton Court for a few months but in that time she was very happy and well cared for. The staff were really friendly to her. Her room was clean and tidy and she was encouraged to bring in a good selection of her personal belongings to make it like home. The food was of a good standard
and made on-site, which my mother loved. We were welcome to visit when we liked, which fitted in well with my work. A very homely atmosphere, which suited my mother down to the ground.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you very much for your review, Russell. We wish you guys all the best for the future.


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Review from Melanie W (Daughter of Resident) published on 1 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff generally caring and friendly. Most really did their best. I did witness 3 being bad tempered and not very caring to residents but the others were lovely.
Very little stimulation was ever present for the residents in activities.
The staff were always very busy.
The food is all homemade
and plenty of it. It is very wholesome and high quality.
The home manager always keeps you updated on any progress when a resident is ill.
Clothes do get mixed up and go missing in the wash, I think that could be better managed but the staff are too busy.
Dad was only short term before moving to a nursing home.
There were drug management issues and dad went missing one night and the police had to be called out to find him.
I witnessed one lady fall and the staff were there like a shot, they were fantastic that night.
Swings and roundabouts.

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Review from T W (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has recently become a resident at Carleton Court and I can honestly say that I am very happy with the care he receives. The staff are helpful and friendly. If they have any concerns they let you know and likewise any questions or concerns I have are always answered honestly. The residents
are well looked after and the home is clean and well run. The food is cooked daily and there is a choice. Visiting is open and you are encouraged to treat it as a home. I have been able to make my father's room very much his own, with furniture and pictures.

Reply from Hilen Shah, Owner at Carleton Court R H Ltd

Thank you very much for your feedback the whole team appreciated it.


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Review from Tony G (Son of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents entered Carleton Court in November 2017and since then my father aged 99,
endured a period of severe illness and passed away at the end of January. During this time and since, the level and standard of support and care for both my parents and myself could not have been better. An outstanding
response to a difficult situation.

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Review from Sandra S (Daughter of Resident) published on 31 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We find the majority of care staff are caring and helpful, but sometimes there appears to be a shortage on duty. Sometimes residents having to wait for someone to respond to call buzzer for toileting etc. Also if you phone the home at weekends it often isn't answered. I don't think the staff manage
to sit and chat with the residents. My mum is alone most of the time as she refuses to leave her room.

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Review from Melanie J (Daughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Carleton Court for over a year and her dementia is increasing. She is treated with immense dignity, but also a lot of love. She is not just a nameless resident. The staff always make sure she is dressed beautifully, which would have been very important to her and is very important
to me. Mammy loves her food and the food she gets at Carleton Court is always delicious with a menu provided. I am consulted at every stage of her development. When I recently couldn't visit due to an accident, the staff were quick to provide detailed information and reassurance about Mammy. I would recommend Carleton Court to anyone with a relative of need of care.

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Current Review Score: 9.2 (9.224)

Overview of Review Score

The Review Score of 9.2 (9.224) out of 10 for Carleton Court R H Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Carleton Court R H Ltd is calculated as follows: ( (44 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Carleton Court R H Ltd is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Linda Farrell

Job Title: Registered Manager

Joined: 2022

Linda Farrell has three years of experience as a Registered Manager in the care of the elderly. and 5 years as a Deputy manager. Linda holds the following qualifications; the Registered Manager Award. Level 5 NVQ and Train the trainer in First Aid and Moving & Handling.


Wendy has completed various Health & Social Care related training and she keeps herself regularly updated on care-related subjects.


Frequently Asked Questions about Carleton Court R H Ltd

What types of Care is Carleton Court R H Ltd registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carleton Court R H Ltd provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Carleton Court R H Ltd have?

There are 24 Single Rooms.

What are the Facilities & Services at Carleton Court R H Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carleton Court R H Ltd to the centre of Skipton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.