Eagle View Care Home

Phoenix Drive, Scarborough YO12 4AZ
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9.3 32 Reviews
Eagle View Care Home is situated in Scarborough, a popular coastal town in North Yorkshire.

With easy access to local amenities, the location of the care home on Phoenix Drive is within a friendly neighbourhood and enjoys strong links with the community.

The care home offers residential care, dementia care and respite care provided by highly skilled, caring staff.

Eagle View Care Home is a lovely home benefiting from bright and well-furnished bedrooms offering residential and dementia care within a welcoming and positive environment.

The home is run by Amicura Care Group.
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Care Provided by Eagle View Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emine Tekis (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Eagle View Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,095
    • Self-Funded Residential Dementia Care from £1,165
    • RESPITE Self-Funded Residential Care from £1,115
    • RESPITE Self-Funded Residential Dementia Care from £1,170

  • Fees are determined on individual resident need based on pre-admission assessment
  • (these prices are only a guideline, please contact Eagle View Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to visit loved ones at any time.


  • Parking

  • On-site parking


Eagle View Care Home Reviews (32)

Total of 32, showing 21-32
9.3

Eagle View Care Home has a Review Score of 9.3 (9.326) out of 10, based on 18 reviews in the last 2 years. Over all time Eagle View Care Home has 32 reviews.

Overall Experience

  • 26
  • 3
  • 0
  • 2
  • 1

Date Published

32
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Review from Mike W (Husband of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care home. The home is spotless and has no smell of aged people. My wife was admitted to the upper floor but the staff immediately realised she needed to be moved to the ground floor as her condition was better suited to this area. Staff cannot do enough for the patients and
the management appears to be extremely effective. I would recommend this facility to anyone.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, and we ensure to maintain high care standards. I will forward your kind sentiments to the home team.


Kind regards


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Review from Mandy H (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident there for 3 years and was loved and cared for by a very dedicated team, and for that, I will be forever grateful. I visited Dad regularly and was made to feel very welcome. It is spacious and bright with a very happy family atmosphere and dad thrived! He interacted well and
loved meal times! During covid, I was very anxious but I was kept updated throughout. My thanks to everyone involved with Dad's care.

Reply from Rahi Joshi, Marketing Associate at Eagle View Care Home

Dear Mandy, thank you for your kind words and sharing your thoughts with us. Our team will be happy to know that your dad was comfortable staying with us. I will ensure to pass on your kind feedback to the team. Kind regards, Rahi.


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Review from J C (Daughter-in-law of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident since January 2011 and the care he has had has been excellent.
When we were advised that he was approaching the end of his life the staff were so compassionate letting me and his grandchildren be with him continually from the Thursday to the Monday when he died
peacefully aged 98!
I'm sure if he hadn't been at Eagle View we would have lost him years ago.
I would also like to express my sincere thanks to the manager who is doing a wonderful job.

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Review from S D (Son of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Eagle View for 5 years.
He was very happy there, the staff were very kind and considerate.
They always kept in touch with his family and we can't praise the staff enough for the care they gave him.

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Review from J L (Friend of Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to you on the 30th June 2017, for the simple reason she was very vocal at her last home and showed concerns for other residents. My friend settled very well at Eagle View and I also found the staff all very caring and did a brilliant job. Which as I say, made my friend settle very well.
Sadly it was short lived and she passed away peacefully, again all the staff were amazing.

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Review from Rosamund D (Power of Attorney of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad I chose Eagle View. Everything about it is brilliant and the resident is happy, content and well cared for.

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Review from S L (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so happy in this home with her Eagle View family. She was so content and passed away in their considerate, thoughtful and loving care.

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Review from Vernon J (Son of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really professional caring care home, all the staff were attentive and helpful. Mums short stay was made easier by the care given. The activities coordinator was hospitalised but the staff made up for that as best they could with their other duties.
Sincere thanks to the home and the staff.

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Review from J H (Wife of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my husband regularly and always find him to be happy and confident, clean and well presented.

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Review from S W (Wife of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, very caring. I can honestly say that I have nothing at all to complain about.

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Review from Janet J (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been a very positive one. The staff at Eagle View have treated my mother with not just care, but love and dignity.
They are aware of her every need. I have felt peace of mind knowing that the care mum has received has been the very best.
The home is always spotlessly clean and
never has that 'odour' some homes have.

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Review from G H (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well looked after. She loves all the staff and they treat her with respect and dignity, even when she is throwing a tantrum. She is well and happy.

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Current Review Score: 9.3 (9.326)

Overview of Review Score

The Review Score of 9.3 (9.326) out of 10 for Eagle View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.326 for Eagle View Care Home is calculated as follows: ( (164 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (26 Very Poors x 1) ) ÷ 215 Ratings = 4.326

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eagle View Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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