Firth House

18 Firth Mews, Millgate, Selby YO8 3FZ
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9.9 111 Reviews
  • Firth House, Selby
Anchor’s Firth House is located at the heart of Selby, in a quiet area within a mile of Selby Abbey. The home is Veteran Friendly Framework (VFF) accredited to be able to provide personalised care for veterans.

The home provides residential and dementia care for residents in single en suite rooms and continues to welcome new residents.

Anchor provide care for older people living with dementia care and provide training to ensure their approach is best for people living with dementia.

Staff work hard to build relationships and ensure all aspects of the service provided is focused on personalised, compassionate care. Firth House offers residential, dementia and respite care.

The organisation has 60 years of experience in providing care homes and housing for older people on a not-for-profit basis.

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Care Provided by Firth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pearl Millin (Manager)
  • Admission Criteria
    • Please contact Firth House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Firth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,185
    • Self-Funded Residential Dementia Care from £1,185
    • RESPITE Self-Funded Residential Care from £1,185
    • RESPITE Self-Funded Residential Dementia Care from £1,185

  • Colleagues at Firth House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Firth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Firth House


  • Parking

  • Onsite parking is available, including disabled spaces.


Firth House Reviews (111)

Total of 111, showing 21-40
9.9

Firth House has a Review Score of 9.9 (9.928) out of 10, based on 36 reviews in the last 2 years. Over all time Firth House has 111 reviews.

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Review from G G (Brother of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be very happy with this care home. My sister is well treated on his clean, happy most of the time and I would not wish her to live elsewhere.

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Review from A W (Granddaughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Firth House now for over a year and I'm so thankful for how well cared for he is. Ever since day one and settling Firth House care staff have been there and ensure every single aspect of grandad's well well-being is catered for. Upon visits to grandad he always states how happy
he is and how well cared for he is and that he is in such a good home. He literally has nothing but praise and appreciation for the whole team, and him smiling on every visit gives so much reassurance. When tough days have come there's always been staff about with absolute care and understanding and always been able to feel I can speak to someone. It's lovely to see social postings within the care home as a whole including activities within the main lounge and residents being involved with every aspect. I'm so grateful my grandad has gone to live in a care setting where every single member gives the most professional care. Thank you so much to you all.

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Review from P L (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well settled and comfortable and obviously enjoying the food provided. Whilst she doesn't remember the various activities it is a comfort seeing the various social media updates where she is obviously fully engaged and enjoying her time there. The staff are all very caring and I get comfort myself
knowing she is well cared for.

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Review from Geraldine H (Niece of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good to be around, they are brilliant with the residents, very very helpful, and the manager is so helpful with everyone. My uncle is like my dad because he brought me up and only the best will do. He loves it at Firth House and they all love him, but not as much as me.

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Review from Julie F (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Firth House for several years and the care she has received has been first-class. The staff are wonderful in the way they care for her, they treat her with respect ensuring her dignity is respected at all times and her hygiene is cared for. I have confidence in approaching
management should I have any concerns knowing that they are acted on. The food is first class with a good menu.

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Review from Helen S (Daughter-in-law of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firth House is a lovely care home. My mother-in-law is very well looked after and seems happy and content. It is clean and the facilities are wonderful. They have regular activity days to keep the residents stimulated. The staff are very pleasant, efficient and well trained. The food is lovely. We are
very happy with her care.

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Review from Trevor F (Son-in-law of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers know and understand my mother-in-law’s needs and support her and us as a family they know her hygiene needs giving her everything in a caring way. The food is of a high quality and she has choices of dishes. I cannot praise the staff and management highly enough.

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Review from J B (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and food, lovely staff.

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Review from Christine H (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was hospitalised after a fall and breaking her coccyx. I was concerned that she would have to go elsewhere for rehabilitation but Firth House took her back despite the extra work looking after Mum as she is unable to walk at the moment. They have been brilliant in accommodating her extra needs,
and the staff care very much about their long-term residents. They are kind and compassionate and deal in a business-like but humourous manner and are always empathetic and supportive to family members.

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Review from Jacqueline P (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has received excellent care in Firth House. His care has become more demanding during the three and a half years he has been here, but staff have been very supportive to me and my father. As my father's disease progresses, we hope he'll be able to stay at Firth House. The meals are always
very good. The afternoon cakes and ice creams are always a treat! The activities are very valued and enjoyable. It's always a treat for my father that I can bring my dog too!

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Review from A E (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring staff. A homely feel to Firth House.

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Review from Colin R (Husband of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently died. She had been a resident of Firth House for almost 3 years. Throughout her stay my wife was always treated with kindness in a dignified but loving manner. This was done in a very professional way by well trained staff working well together. A credit to good management and training.
Her room was always immaculate and her personal presentation excellent. As our family is spread around Europe ease of clear communication was essential. We have no complaints. It was a momentous decision to move my wife into care. It quickly became apparent that the loving care and professionalism provided by Firth House far exceeded what was possible at home. This continued right up until her recent death. As a family we are forever grateful to the wonderful manager and her excellent team.

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Review from M R (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On seeing mam for the first time in her room at the Firth House I saw calm and content in her expression and body language people overseeing mam and the establishment was a great relief and happiness. Great choice and would recommend it.

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Review from M H (Son of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I attended a Coronation Party put on by the care home for the residents. It was a lovely and friendly party and the food laid on was very tasty. My wife and I were treated to the food and drink which was a very generous treat and my mum had a lovely time!

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Review from A O (Sister of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring - good activities - good for interaction.
Ensuring the TV is always on to suit the patient's needs, i.e. current programmes, sports etc.
Allowing the patient to interact with other residents, i.e. overall activities.
Pleasant dining facilities and good food.

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Review from Bibs A (Wife of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Firth House since October last. I have nothing but praise for the home. I go in very regularly and I have never heard anyone being impatient with the residents. My husband has advanced dementia and is very happy and contented there.

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Review from Kirsty H (Friend of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming atmosphere. Residents are very happy with lots of activity.
The food is very nice.
The staff couldn't do enough for us. Management were very helpful.

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Review from S S (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We take my friend out most weeks. Staff are always helpful and my friend is well looked after.

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Review from B S (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to Firth House I am always greeted by friendly staff and I know that my friend is looked after.

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Review from D L (Son of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Firth House for a number of years now and throughout this time, I have observed a consistent level of quality across every metric. The building is modern and very well maintained. The catering continues to impress my mother, especially the puddings! I am envious of the different
activities that the residents get to enjoy, which are absolutely amazing.

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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Firth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.928 for Firth House is calculated as follows: ( (397 Excellents x 5) + (31 Goods x 4) ) ÷ 428 Ratings = 4.928

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firth House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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