Firth House

18 Firth Mews, Millgate, Selby YO8 3FZ
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9.9 107 Reviews
  • Firth House, Selby
Anchor’s Firth House is located at the heart of Selby, in a quiet area within a mile of Selby Abbey. The home is Veteran Friendly Framework (VFF) accredited to be able to provide personalised care for veterans.

The home provides residential and dementia care for residents in single en suite rooms and continues to welcome new residents.

Anchor provide care for older people living with dementia care and provide training to ensure their approach is best for people living with dementia.

Staff work hard to build relationships and ensure all aspects of the service provided is focused on personalised, compassionate care. Firth House offers residential, dementia and respite care.

The organisation has 60 years of experience in providing care homes and housing for older people on a not-for-profit basis.

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Care Provided by Firth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pearl Millin (Manager)
  • Admission Criteria
    • Please contact Firth House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Firth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Colleagues at Firth House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Firth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Firth House


  • Parking

  • Onsite parking is available, including disabled spaces.


Firth House Reviews (107)

Total of 107, showing 41-60
9.9

Firth House has a Review Score of 9.9 (9.923) out of 10, based on 33 reviews in the last 2 years. Over all time Firth House has 107 reviews.

Overall Experience

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Date Published

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Review from Lucinda R (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the whole team for organising and making my mother-in-law's birthday celebration so wonderful. You all went above and beyond and we can't thank you enough.
We work abroad yet always feel confident in your professional, kind and thoughtful care.
Looking forward to seeing everyone next
month.

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Review from Julia S (Granddaughter of Resident) published on 3 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult decision of my grandma, who suffers from dementia and needs a care home, when looking around Firth House we felt that the atmosphere and feel of the home was the right place for her instantly. Since being in Firth House she has joined in activities and enjoyed singalongs it's great
to see this side of my grandma again and the Christmas activities and family lunch were a lovely way to spend time with her for her first Christmas in a care home.

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Review from Fiona J W (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of my weekly visits in November coincided with lunchtime for the first time since Mum moved to a non-solid diet. I was expecting she would have some kind of soup but instead, she was asked whether she would like quiche or lamb casserole. She chose quiche and it came beautifully presented with separate
sections of pureed quiche, mashed potato, broccoli and peas so she could enjoy the different tastes. It was lovely to see.
Mum has been at Firth House Care Home for over two years now and her care is excellent. The staff are kind, attentive and always friendly. Mum always looks well cared for whenever I pop in and her room is always clean and tidy.
We really couldn't have chosen a better setting for her care. The staff at Firth House are like a second family to her.

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Review from Lucy T (Granddaughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care my grandma receives at Firth House, it is always clean and all the residents always look happy, healthy and warm. All my grandma's needs are met and the care home communicates well with all of our family. We speak highly of the home and the staff.

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Review from J P (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Frith House are welcoming and efficient. Covid restrictions were implemented and maintained strictly. During lockdown, staff kept us well informed about the visiting arrangements. They also provided relevant information about residents. Many of the staff have worked there for years, and that
means there is a wealth of experience. In pre-Covid times, a wide range of activities was operated, benefiting residents. I have visited a number of care homes, and I consider that Frith House is well managed by committed and enthusiastic staff, meeting needs in a caring and sensitive way.

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Review from Hollie P (Granddaughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home smelt fresh on arrival. Staff introduced themselves at reception and on the wing. The atmosphere was pleasant; it felt calm.

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Review from C J (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved into Firth House, having spent several weeks in hospital. The staff couldn't have done more to make her feel welcome and settle her in, and she keeps telling me they are all very kind and look after her well. The home is kept very clean, and the food always looks tasty and appetising
with a good variety and voice. All the residents seem very happy and well cared for with plenty of activities to keep them entertained.

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Review from Stephen T (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing mum is well looked after and cared for gives us so much peace of mind as a family, following a fall mum was in hospital before social care took over and she was placed in a home. Her property went missing, she hardly ate and the staff hardly knew her, my daughter found Firth house and we haven't
looked back, she is safe and happy and I couldn't ask for more. We are very happy and as is mum!

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Review from Katherine C (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Frith House is very well run. They take good care of Mum and keep me well informed of and included in all aspects of her care. They have provided the best possible care during the pandemic.
Thank you to the manager and all the staff.

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Review from E O (Wife of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident of Firth House since July 2020, through the difficult struggles of the Covid epidemic. The Home is very well run. Management is friendly, experienced and efficient. Residents are treated with love, care and dignity and it is a safe happy place to live. Would definitely
recommend.

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Review from M V (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I am satisfied with the care and services provided. It's difficult to judge from the few times I have been to Firth house. Recent times must have been very difficult due to the health situation, but I'm sure everyone must have been doing their best to cope and adapt. Although my mother
can be stubborn and refuse help, care, taking part in activities etc. a little more encouragement could be used by the staff.
Access to the garden with a member of staff to get some fresh air and also have a cigarette from time to time would be very welcomed. It's one of the few pleasures in life that she appreciates and would like that to be taken into consideration. Thank you.

Reply from Margaret Millin, Manager at Firth House

Thank you for taking the time to review Firth House and we are pleased that you rate our overall experience as very good. We have a daily, weekly and monthly activity programme, which has been arranged with our resident's input. We also have one to one activities, but respect our resident's wishes if they don't wish to participate. We are happy to discuss all aspects of our care at a mutually convenient time.


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Review from Veronica H (Sister of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Firth House is a well run, caring, friendly and welcoming home. The 'Covid period' was extremely stressful and I felt my sister was always safe. The staff I have spoken to are always helpful and pleasant and nothing too much trouble and my sister's needs are always well catered for.
The
Manager and Deputy Manager know all the residents and their interaction with my sister is brilliant.
I am delighted my sister is a resident in Firth House and have no cause to be anxious about her care and wellbeing, all her needs are continually met. The weekly activities programme is always a very interesting and an exciting mix.
I would completely recommend Firth House to anyone who needed that 'special, caring place' for a loved family member.

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Review from Y P (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing that Mum is safe and well cared for gives peace of mind to my sister and myself. I don't know how we would have coped during the pandemic without Mum being a resident of Firth house. Thank you to all the staff.

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Review from Penny E (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Frith House is very well run, considering the tough times they have gone through with Covid. The staff are very helpful and very good with the residents.

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Review from L S (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's relief to know that mum is settled and well looked after.

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Review from Alison W (Friend of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friend of the resident, recommended Firth House to the family. I feel my friend's care is excellent nothing is any trouble. Family and I both feel the best place for my friend to stay and meet care needs.

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Review from Michelle S (Daughter of Resident) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my mum’s stay at Firth House, the care given to my mum was the very best. But especially the last week of her life, I had the phone call to say my mum had been placed on end of life, I live two hours away and made the journey to be with my mum. The manager gave me permission to stay as long as
I needed to and the care given to my mum was tender and also the care given to me during my stay I wanted for nothing. I slept in the same room in a chair with my mum for 4 days until she passed. I was provided with food endless supply of coffee and the use of a shower room to freshen up. I couldn’t have asked for a more caring home with staff that was so patient with my mum and the caring nature towards me. I am glad that the last few years and especially the last few days of mum’s life was in this loving caring environment. Total admiration and respect for all the staff and managers at Firth House.

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Review from Mellisa W (Granddaughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran stays in this home! It is amazing, it is like a true family! The care they provide is second to none and I wouldn’t want my Gran anywhere else. She is so happy and settled, the staff treat her so kindly as if she is part of their family. It’s amazing to see the interactions, the family days
and the events which they put on for the residents regularly. Obviously with the current climate times are tough on everyone but you wouldn’t know it with the way the team at Firth House still go above and beyond! I would recommend this home to anyone and everyone!

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Review from David W (Son of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a bad experience in a previous home in which they couldn't meet her needs etc.. and she sadly lost my dad through the beginning of the lockdown. Locally we found Firth House that my mum was assessed and they could meet my mum's needs we are so grateful for the kindness and assistance and
loving at Firth House that they have given. My mother is eating better she has now put on weight and other needs have been put into place we are now getting to visit and take my mum out, so thank you, Firth House, the manager, deputy manager and the carers you are all giving my mum excellent care she is so happy to be here where she can call home.

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Review from Ann W (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firth house provided my mother with excellent care, and have been fantastic throughout this whole pandemic. The staff there are brilliant and kept us in contact through virtual media platforms. It’s not just a care facility they class it as their home. From the family perspective it gives us great comfort
that our mother is being well cared for and she is very happy, I would highly recommend Firth House for anyone looking for a care home for there family members safe in the knowledge they will be safe and well looked after.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Firth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Firth House is calculated as follows: ( (362 Excellents x 5) + (30 Goods x 4) ) ÷ 392 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firth House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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