Firth House

18 Firth Mews, Millgate, Selby YO8 3FZ
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9.9 107 Reviews
  • Firth House, Selby
Anchor’s Firth House is located at the heart of Selby, in a quiet area within a mile of Selby Abbey. The home is Veteran Friendly Framework (VFF) accredited to be able to provide personalised care for veterans.

The home provides residential and dementia care for residents in single en suite rooms and continues to welcome new residents.

Anchor provide care for older people living with dementia care and provide training to ensure their approach is best for people living with dementia.

Staff work hard to build relationships and ensure all aspects of the service provided is focused on personalised, compassionate care. Firth House offers residential, dementia and respite care.

The organisation has 60 years of experience in providing care homes and housing for older people on a not-for-profit basis.

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Care Provided by Firth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pearl Millin (Manager)
  • Admission Criteria
    • Please contact Firth House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Firth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Colleagues at Firth House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Firth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Firth House


  • Parking

  • Onsite parking is available, including disabled spaces.


Firth House Reviews (107)

Total of 107, showing 61-80
9.9

Firth House has a Review Score of 9.9 (9.923) out of 10, based on 33 reviews in the last 2 years. Over all time Firth House has 107 reviews.

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Review from Alison S (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firth House is providing excellent care and support to my Mum who suffers from dementia. She went into Firth House during lockdown and it was a particularly difficult and challenging time, but Mum settled in well and continues to be happy there. The staff are what really makes the difference and they
keep us informed and nothing is ever any trouble for them. It is so reassuring to know that she is being so well cared for by such a professional and caring team. I would definitely recommend Firth House to anyone in a similar situation.

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Review from Doreen I (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffers from Dementia has been a resident of Firth House for 3 years. Although at times she can be quite difficult I cannot thank the staff at Firth House enough for she has continually been treated with the greatest respect and care and knowing her final years are in such an excellent
environment takes a great weight off my shoulders.

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Review from Pamela M (Sister of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely sister was in the care of Firth House for a number of months and the care she received was the best I have seen in a nursing home. Having worked in this environment myself in Scotland I knew what to look for in regards care etc and this place fulfilled all those requirements. A special mention
to the manager who made sure everyone got the care they needed and is a vital part of the home. Sadly my sister died in April this year at the home and the end of life care was excellent, I’m so grateful for that.

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Review from Glen B (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firth House provided excellent care and support to my mum for over a year.
Mum was living with dementia and was finally taken by cancer.
The staff were brilliant with Mum, she had great fun and really enjoyed her stay.
In an organisation it’s the staff that make the difference and I cannot
praise them enough. The home is also very close to the centre of Selby which made taking Mum for those memorable days out really easy.

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Review from L N (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are always helpful and keep me informed.

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Review from Barbara L (Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my life living here and have made some lovely friends. I enjoy the activities and enjoy the meals.

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Review from Z B (Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living experience is exceptional. The staff are led by a very caring and experienced Manager.
The food is always beautifully presented and to an extremely high standard. Nothing is too much trouble for any member of staff.

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Review from D M (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother is receiving.

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Review from Matthew W (Grandson of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good set up to see my Grandad. Enjoyed it after recent times.

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Review from LarAine S (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived there from March 2019 until May 2020 when she passed away. Prior to that she had been there for respite. Her care was very good although she wasn’t always the easiest person to care for. The food - excellent and they were constantly reviewing her diet and fluid intake due to her low weight.
There are lots of activities to do although mum only liked the music ones despite the carers trying to get her to join in. I wouldn’t hesitate to recommend the home. The manager is excellent and sorted any problems immediately and was very supportive of my husband and myself too.

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Review from P W (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firth House is a very good home for people I would recommend very highly.
It is so clean and the staff are always helpful. The care from the staff is so very good.

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Review from Sandra T (Husband of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to be able to see Dad after so many weeks of lockdown. He looked really well and he recognised me even with a mask on. The facilities were great, out in the garden in a gazebo - brilliant! The manager and staff recognized the importance of visits from family and made this happen as soon
as they were able. They have done a great job during this crisis.

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Review from M W (Son of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My opinion on the care and the staff that works here is very good, always very polite to you.
They always phone you if anything has gone wrong.
They have good entertainment when they can.

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Review from Nigel H (Son-in-law of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is 96 and moved into Firth House in January 2020 due to mobility problems. She was made to feel at home straight away and the quality of care and caring nature of the staff has been truly exceptional. She is always treated with respect and the genuine care shown has resulted in her fully
accepting that she is in the best place and very well looked after. The family was very concerned she would be demanding to go home within a couple of weeks as she is very independent-minded. Much to our amazement, this has not been the case and this is definitely down to the caring nature of the staff. They always put their residents needs first and we can not praise them too highly. They are a credit to their profession and themselves and have gained the complete respect of all our family. In these very difficult times, they have gone well beyond their simple duty of care in looking after mother-in-law and in treating her as a member of their extended family have become an extended part of ours.

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Review from H H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some staff are excellent, some good, others satisfactory but difficult to enter on a set form.

Reply from Pearl Millin, Manager at Firth House

Thank you for taking the time to review Firth House and we are pleased that you are extremely likely to recommend our home. We have discussed your concerns with you directly and remain happy to listen to future feedback.


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Review from Ken B (Son of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away at Firth House on Monday 9th December.
I wish to tell you about the way in which the staff at this care home looked after my mother and related to family members.
My mother had been at the home for three and a half years, and have looked after her needs really well. They responded
positively to any query or concern that we may have had, and showed genuine affection for my mother. My wife and I are confident that she has been in the best place to meet her needs.
During her final days, all members of the family were able to see her before she passed on. They came from New Zealand, Australia, London, Swansea, Newark and Pocklington to see her. Without exception, they commented on what a caring and welcoming place the home was.
Of course, the success of any organisation such as Firth House is dependent on the people who work there and how they are led. The home's manager runs an efficient, well-organised team, and deserves a lot of credit for her work.

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Review from Kevin M (Son of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and tidy home. The staff are very helpful and friendly. There are plenty of activities to do. My dad is enjoying himself.

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Review from Pamela W (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute my dad was accepted to Firth House we were always treated with respect and friendliness. The care my dad received until his death was loving, respectful and kind from management and staff. Nothing was too much trouble and Dad settled very well from the beginning and we never felt he
was unhappy.

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Review from Christine N (Resident) assisted by family/friend published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident now for 17 months. The care I have received is very high. The staff are wonderful, helpful and can't do enough for me and the other residents.

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Review from Miles T (Nephew of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always pleasant. Premises always clean and well looked after. My Uncle is happy with the service he receives in Firth House.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Firth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Firth House is calculated as follows: ( (362 Excellents x 5) + (30 Goods x 4) ) ÷ 392 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firth House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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