Firth House

18 Firth Mews, Millgate, Selby YO8 3FZ
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9.9 107 Reviews
  • Firth House, Selby
Anchor’s Firth House is located at the heart of Selby, in a quiet area within a mile of Selby Abbey. The home is Veteran Friendly Framework (VFF) accredited to be able to provide personalised care for veterans.

The home provides residential and dementia care for residents in single en suite rooms and continues to welcome new residents.

Anchor provide care for older people living with dementia care and provide training to ensure their approach is best for people living with dementia.

Staff work hard to build relationships and ensure all aspects of the service provided is focused on personalised, compassionate care. Firth House offers residential, dementia and respite care.

The organisation has 60 years of experience in providing care homes and housing for older people on a not-for-profit basis.

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Care Provided by Firth House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Pearl Millin (Manager)
  • Admission Criteria
    • Please contact Firth House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Firth House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Colleagues at Firth House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Firth House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Firth House


  • Parking

  • Onsite parking is available, including disabled spaces.


Firth House Reviews (107)

Total of 107, showing 81-100
9.9

Firth House has a Review Score of 9.9 (9.923) out of 10, based on 33 reviews in the last 2 years. Over all time Firth House has 107 reviews.

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Review from Leeann B (Granddaughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home and very warm welcome. Fantastic staff and manager.

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Review from Denise S (Friend of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. Nothing is too much trouble.
The residents are well looked after and treated with dignity.
The entertainment is excellent. Always something happening.
The manager is lovely. She is caring and always available and willing to chat with the residents anytime.
Would recommend
this home to everyone. Excellent.

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Review from Abigail P (Granddaughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place which has restored my faith in care homes. I have been in many care homes both professionally and personally and Firth House stands head and shoulders above the rest. The management and team are amazing. They genuinely care and deliver a compassionate service to the resident and the
family. The home is clean, well maintained, well designed, and very noticeably does not have a hint of that 'care home smell ' that so many places have.
I will always be grateful that the Firth House team looked after my grandma in her last months. We couldn't have found anywhere better.

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Review from Linda L (Daughter-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff could not be more friendly and very helpful to the residents and their family.
The standard of care and hygiene are excellent.
The food is outstanding and well presented. All the activities and entertainment are arranged every day in the lounge. Firth House is well run
and very homely.

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Review from M E (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always helpful and the care given to mum is first class.
She always seems contented and happy, whenever we go they are always in attendance and we are confident she is being well looked after.

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Review from Fiona P (Wife of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Firth House Selby for 6 months and I cannot emphasise too strongly how caring, kind and efficient all the staff here have been. The facilities are superb, every interest is catered for, everyone is so patient and helpful and as he declined over the last few days, they were so
kind and supportive and I value their friendship immensely.

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Review from J W (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father lived at Firth House for 3 and a half years, he was never going to end his days in a home but illness overruled him and he never regretted his decision. The care and support he has received was specific for him allowing him independence and dignity he needed to have a happy and safe life.
He was transferred back to Firth House from the hospital when there was nothing else the doctors could do. The staff went over and above to make his final days as peaceful and as pleasant as possible.

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Review from Gordon B (Son of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a regular visitor to my mother I have been very impressed with the way staff treat all residents. I have never witnessed any resident treated with anything but courtesy, care and kindness and above all dignity. I would recommend Firth House to anyone.

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Review from Denise B (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very settled and happy living here. The manager and staff are caring and patient. The team leaders and manager are always approachable, willing to listen and address any concerns.

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Review from Maureen P (Daughter-in-law of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Firth House are very caring and friendly to both residents and their families. It is not just carers who interact with residents but the kitchen, laundry, cleaning and admin staff, which creates the atmosphere of a large extended family in their 'home'. Despite being a bit upset and
'feisty' on a few occasions, my mother-in-law has been handled gently and calmly resolving the problem. Thank you.

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Review from Elaine E (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in Firth House I have noticed a difference in her for the better from her last home. She is happier more settled. The staff have been very good to her any concerns we have been very good to her any concerns we have we feel have been dealt with by the manager and her staff.
I am
very happy for mum to be here she is cared for well.

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Review from C T (Niece of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always so friendly and chatty and generally interested in the family.
My uncle is much happier being surrounded by people who care rather than being on his own at his house.


Food is excellent and he loves the activities. Everyone is so kind and my uncle looks very well.


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Review from Morton B (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Mother is very well cared for and looked after.
No complaints at all.
Excellent.

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Review from Olive B (Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with the care here and I have no concerns.

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Review from Frances H (Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were so kind to me when I was not well and needed TLC.
Very patient with me, and now I'm back to my cheeky self and everything is OK. I'm at home here now.

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Review from J W (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Firth House for a few months. My first impression of the home is favourable. Although there have been a few changes in the month i.e. staff and the loss of the activities coordinator which hopefully will improve. I still feel mum has not settled and seems to spend a lot of time
in her room, I DO NOT blame the staff for this but I feel with a little more encouragement mum would join in with the other members of the home. On a positive note, she says she is well fed and looking at the menus there is always a variety of food.

Reply from June White, District Manager at Firth House

Thank you for your review, I’m sorry you don’t think your mum is settling as well as you had hoped, I have shared this with the staff to ensure they encourage her to come out of her room and participate in the activities taking place in the home.
Whist we have recently lost our activity coordinator, we are lucky to be involved in a new Anchor Active Pilot and now have 5 new champions in the home who have received additional training and will be supported to enable them to carry out activities focused on stimulating our customer's minds and well-being with more meaningful activities. This is supported by a newly appointed regional well-being coordinator.


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Review from Kathleen S (Friend of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit 2 residents in Firth House and they are both extremely happy and settled in the home.
It is clean and well looked after, the staff are extremely kind and very caring.
The home is very welcoming to the both the residents and visitors.

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Review from K A (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after with great care, gave mum what she wanted to eat and drink. Cannot say how much we appreciated the care and attention from everyone.

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Review from George B (Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife attends as a day stay once a week, she has Alzheimer's disease. I find Firth House an excellent environment for her and management and staff caring and friendly. We attend any function and notice how the staff do care for residents and do look after them. As a carer for my wife, married 54 years,
it's hard for all. but I now find it easier to leave her knowing she is safe, cared for and happy. Thank you all.

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Review from J W (Wife of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been having two days a week in day care. It didn't take him long to settle down. He loves all the staff there. The way they greet him means a lot to him, also me as I can leave without worrying. This is the biggest thing I have had to do in my whole life, but the help of the lovely staff
have got me through and I am sure the next step they will be there for me.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Firth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Firth House is calculated as follows: ( (362 Excellents x 5) + (30 Goods x 4) ) ÷ 392 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Firth House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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