Gills Top

Scar Street, Grassington, Skipton BD23 5AF
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9.9 85 Reviews
Gills Top is located in the picturesque village of Grassington, providing quality care and facilities within a comfortable and relaxing environment.

The home is a short distance from the River Wharfe and enjoys an idyllic location within the Yorkshire Dales National Park. Gills Top is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide personally tailored support for veterans.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works closely with customers and their loved ones to create detailed care plans.

This ensures each individual’s health and care needs are continually met. Dementia care training is regularly provided for care staff to ensure their approach always reflects best practice.

Gills Top is operated by Anchor, which reinvests profits into its retirement and care homes, which allows them to ensure standards are high and exceed expectations.
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Care Provided by Gills Top

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Heaton (Manager)
  • Admission Criteria
    • Please contact Gills Top directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Gills Top

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,296
    • Self-Funded Residential Dementia Care from £1,296
    • RESPITE Self-Funded Residential Care from £1,296
    • RESPITE Self-Funded Residential Dementia Care from £1,296

  • Colleagues at Gills Top will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Gills Top to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Gills Top


  • Parking

  • Onsite parking is available, including disabled spaces.


Gills Top Reviews (85)

Total of 85, showing 41-60
9.9

Gills Top has a Review Score of 9.9 (9.893) out of 10, based on 26 reviews in the last 2 years. Over all time Gills Top has 85 reviews.

Overall Experience

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Review from Owen W (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last two years of his life in Gills Top and I have no hesitation in recommending them. I never felt that it was anything but absolutely the right place for him. Alzheimer's meant that he gradually lost the ability to live at home alone, and eventually ended up in hospital with a
broken hip after a fall. I visited a lot of care homes around the area, but the "vibe" of Gills Top immediately felt right to me, and the care he received from the brilliant staff proved me correct in that gut feeling. He was well looked after and fed, and while he wasn't a great one for activities, there was certainly lots of opportunity for interaction, and he was occasionally persuaded out for things like canal boat trips and fish & chips. The beautiful and comparatively remote rural location also means that staff tend to be quite long-term, so there isn't a constant turnover of new faces which would be confusing for someone with dementia. Great place, great, caring people.

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Review from Alison L (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly. Good premises. Good feedback on the food. Clear examples of activities.

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Review from Lindsay N (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding to put my dad into a care home has been a difficult decision for me and my family but once we had contacted the manager she has made the process easier.
He has settled in really well and the staff have been very accommodating. We have noticed an improvement in his abilities, walking, self-care
and independence.
Thank you to all the staff involved who have made this process less stressful.

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Review from F H (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently moved to Gills Top and from my initial phone call through the settling in process this has been a very positive experience. The atmosphere is welcoming and all the staff are friendly and attentive. Dad receives a lot of support and care has been taken to assess his needs and to provide
additional equipment. Communication is good and queries are dealt with appropriately. Visits are handled well in these difficult times. Staff are busy but are always cheerful and accommodating. There is a lovely family atmosphere in the house and the stimulation of being around people and taking part in activities is great. Dad has settled quickly and is comfortable and he feels lucky to be so well cared for. It's a relief to know that he is safe and well looked after in a lovely environment.

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Review from Sue J (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came out of hospital in Shropshire and we had to find a care home near us as she was unable to look after herself. We are so pleased with Gills Top. Not only is it small but the staff are so caring and friendly. My mother has greatly improved and I know she is well looked after. We particularly
like that the home is non-profit making and that was one of the deciding factors in choosing it.

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Review from Tim S (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Unexpectedly having to find residential care for my mum at Christmas during the coronavirus pandemic was not easy. However, the management staff at Gills Top were extremely understanding and could not have been more helpful in addressing our needs. We have not been able to visit inside the care home
but the care my mum is receiving and the warmth and affection which the staff have for my mum is lovely to see. My mum is much calmer than she was before and it is a great comfort to know that she is safe.

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Review from Elizabeth R (Daughter of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing my mum into a care home has been a difficult decision, she didn’t want to go, but we could no longer carry on. Navigating the process, contacting homes, reading reports can be at times depressing and overwhelming.
Then I met someone with experience of Gills Top and we haven’t looked back. The
staff, especially the manager, took the time, patience and understanding to help us make this step, meeting my mum’s individual needs at her pace.
Gills Top is a home full of kindness and warmth, in a beautiful setting, with dedicated caring staff. I knew on our first visit this would be somewhere my mum could live, it just felt right. The residents are quite clearly very well looked after, the home is spotless, the atmosphere friendly and reassuring. From reluctantly going for respite, my mum is now completing the process of permanent residency. She simply doesn’t want to come home, feeling happier and safer at Gills Top.
Thank you Gills Top, we are so pleased to have found you

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Review from Elizabeth W (Daughter-in-law of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law arrived at Gills Top to a warm welcome and settled in very easily. She had the added bonus of her sister already living there which was a very good recommendation, it also made the adjustment from her own home easier. She has enjoyed all the activities within the home and also being
involved in the wider community. The staff have provided excellent care and ensured she received additional equipment when required. This is only the start of her new life at Gills Top but so far it’s been a positive experience.

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Review from Amber R (Granddaughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has recently moved into Gills Top and the staff have been amazing and have had such a quick response to make sure she has the medical care she needs to help her long-term and provisions to make her later years more comfortable. The staff have made her feel so welcome and have helped her
move all her things in; even getting her huge rise and recliner chair into her room for her. She's very happy to know she is safe and will be looked after, and I feel comfortable knowing I can trust the staff and that my Grandma is in good hands. She is more able to see different places and see different people than she has been for the last two years. Excellent care and organisation so far.

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Review from Valerie D (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Gills Top in January during pandemic lockdown so unable to look round but the staff were very welcoming answering all our questions. Mum receives quality individual care by kind, dedicated team, nothing is too much trouble. The family are reassured that mum is happy and settled. The home
is set in a beautiful area with a lovely garden setting and the room is comfortable.

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Review from Sarah D (Friend of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My adopted aunt is very happy at Gills Top. The home is small and welcoming and the staff are very dedicated and kind. The garden is lovely and the rooms are very comfortable. There is a varied programme of events.

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Review from K G (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Gills Top just before lockdown, so I wasn't able to see her. The staff kept me informed and were very kind when I rang. I felt confident she was well cared for. I have since been able to sit with Mum in the garden; it was lovely. The staff are amazing with Mum who is 93 and has dementia.
I cared for Mum for a long time, and it is such a relief to know she is in such a great home.

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Review from W R (Son of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home since March, and in all this time, I can only praise the staff at the home for their continued support in what has been for everybody a very testing time. The home and staff have gone to extreme lengths to make the residents and family as welcome as possible.

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Review from Bridget M (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Gills Top for 18 months. It has been an emotional roller coaster for us as a family to make the decision that mum was no longer able to stay at home and that 24 hour care was needed in order for mum to stay safe and be cared for.
We could not have chosen better. Gills Top
are able to provide mum with the care, support and stability she needs, in a homely setting. The team at Gills Top are amazing. They provide quality individual care and support to their residents, which gives us the reassurance that mum is safe and well.
I cannot put into words the gratitude we have towards the team, particularly during the pandemic. They have put their own lives, and their families at risk, to ensure that our loved ones remain healthy. Thank you.

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Review from Katy E (Daughter-in-law of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Gills Top is outstanding in every way. The place itself is extremely polished and smart, the staff are thoughtful and extremely caring, treating residents as though they are their own family members and the activities they arrange are superb. My mother-in-law likens it to a hotel with top
food - and it is! There is a warm welcome the minute you walk through the door - nothing is too much trouble. And in these unprecedented of times, the home has gone above and beyond in every possible way. Communication and transparency is key and this has been excellent too during this tough time. Bravo Team! Exceptional.

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Review from Sally H (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew that when we found Gills Top for mum, we had found the best place for her and we didn't need to look anymore; we have been so right. Especially throughout the current situation; we have felt so reassured to know that Mum is receiving the best care from a great team of highly professional carers.
Their dedication to their work is so evident, and we cannot thank them enough for all they do.

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Review from Richard C (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew the moment I visited Gills Top that we had found the right environment for our mother: that perfect balance of care and stimulation is perfect and I could not be more impressed! The entire team is amazing, particularly how they have so skillfully and calmly navigated care for the residents through
these exceptional times of lockdown. I know my mother is safe and happy; I know I can rest easy. Since January I have seen my mother flourish and return to a person I thought we'd lost for good. She is clearly enriched and stimulated by the environment and with such carefully scaffolded support she has been transformed. I wish I had known sooner, just how fantastic this care home is and that there is a happy life beyond living at home for elderly relatives. The whole family is delighted with our mother's care. A huge thank you to this outstanding team!

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Review from L H (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and helpful staff in a warm and welcoming environment. The home provides an excellent level of care for its residents, and it is well managed by informative and experienced staff. The senior care staff are very approachable in dealing with any questions or request in an appropriate
and timely manner. I would recommend the home to anyone who has an elderly relative needing residential care.

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Review from P E (Son of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and welcoming in my mother's first week. Rooms and communal freshly decorated and very clean. Very friendly staff, respectful and lots of smiles.

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Review from J C (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Gills Top for three months now and I have nothing but praise for it. She has stayed in several other homes all more expensive but the care and support have far exceeded the others whilst also offering excellent value for money. The staff are lovely incredibly professional while always
remembering that residents are individuals with different needs and wants that they bend over backwards to meet. I have been able to relax knowing mum is safe and really cared for. I literally can't find anything I would improve. Thanks so much for the peace of mind.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Gills Top is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Gills Top is calculated as follows: ( (277 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 308 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gills Top is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 02 Apr 2025

We currently have two vacancies for care. Please contact Gills Top directly for further details.


Awards / Recognitions (11)

Top 20 Large Care Home Groups 2025

Recipient: Anchor

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Anchor

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Anchor

Date: Tuesday 28 Feb 2023 More details

News (28) & Events (0)

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