Gills Top

Scar Street, Grassington, Skipton BD23 5AF
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9.9 84 Reviews
  • Gills Top, Skipton
Gills Top is located in the picturesque village of Grassington, providing quality care and facilities within a comfortable and relaxing environment.

The home is a short distance from the River Wharfe and enjoys an idyllic location within the Yorkshire Dales National Park.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works closely with customers and their loved ones to create detailed care plans.

This ensures each individual’s health and care needs are continually met. Dementia care training is regularly provided for care staff to ensure their approach always reflects best practice.

Gills Top is operated by Anchor, which reinvests profits into its retirement and care homes, which allows them to ensure standards are high and exceed expectations.

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Care Provided by Gills Top

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gemma Heaton (Manager)
  • Admission Criteria
    • Please contact Gills Top directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Gills Top

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,204
    • Self-Funded Residential Dementia Care from £1,204
    • RESPITE Self-Funded Residential Care from £1,204
    • RESPITE Self-Funded Residential Dementia Care from £1,204

  • Colleagues at Gills Top will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Gills Top to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Gills Top


  • Parking

  • Onsite parking is available, including disabled spaces.


Gills Top Reviews (84)

Total of 84, showing 61-80
9.9

Gills Top has a Review Score of 9.9 (9.889) out of 10, based on 25 reviews in the last 2 years. Over all time Gills Top has 84 reviews.

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Review from Lesley S (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gills Tops a cheerful, happy place, nothing is too much trouble.

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Review from Celia G (Sister of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all types of care. The home is kept very clean and pleasant to visit. I understand meals are good and from a varied menu. Varied activities. Lovely setting, garden etc. Doesn't have a 'smell' of a care home. Management good. Outings arranged.

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Review from Carole P (Resident) assisted by family/friend published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was found to be looked after with great care and attention. I also found it very clean and tidy and very well run. All the food was served in-house and was up to a very good standard.

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Review from Frances L (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Gills Top in November last year. Initially went in for a couple of weeks respite but realised that he was struggling with his walking at home, and we decided it was best for him to stay there. Very clean place, the homemade food was lovely according to my dad. Seemed very happy with
all the staff. Dad didn't join in many activities but that wasn't through the want of trying by the staff!
Mainly because there were all ladies as residents and he didn't feel comfortable joining in.

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Review from Frances B (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Gills Top for two and a half years. During that time she was treated with kindness. Wonderful care, respect and dignity by the staff. Her room and the public rooms were kept clean and tidy. The meals were good and appetising. Mum's personal care, washing, baths etc was supervised
and she was always clean and smart.
Activities were regularly organised at the home. Also trips and local outings. During the final weeks of mum's life, she could not have been looked after any better anywhere. The staff were wonderful. Nothing was too much trouble to them.
As a visitor, I was always made very welcome and felt like a member of the Gills Top family.

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Review from Christine L (Wife of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in respite care and I accompanied him as his carer. The home at Gills Top is first class. The staff are marvellous, they work very hard and nothing is too much trouble. They are friendly and welcoming. They treat all the residents with care and support. They respect everyone's right to
dignity and show a great deal of patience and compassion. Anchor and residents are very blessed to have an excellent team like them. Food is excellent too.

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Review from Edward S (Friend of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gills Top is an excellent home for the elderly. The home is clean and tidy, the staff are helpful and friendly and the food is good.

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Review from James H (Son of Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited my mother last weekend. Ever since she has been at the home we have been impressed with the quality of care she has received. On this occasion, with a recent fracture to her arm after a fall during the night, we came away totally reassured that she is receiving the best possible
care. The staff could not have been more helpful and attentive and their concern for her welfare was evident throughout our visit which extended from late morning and over lunch. On every visit, we have been impressed by the continuity of care that carers are obviously well trained and motivated staff a real tribute to the manager. My mother has told us she loves living at the home and always tells us of the activities laid on for residents. The home is warm and cosy and we're grateful mum is in such good hands.

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Review from Susan A (Wife of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to the Gills Top, Scar Street for respite due to him having had a fall at home and I needed surgery to my back. I found all the staff very professional in their approach to my husband i.e. washing, food, personal care, room clean and tidy and always with a smile and always made
me and my friends and family very welcome. Long may we have Anchor Homes!

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Review from Judith C (Friend of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a friendly atmosphere as one enters the home. It is very much care for the individual's needs. The catering appears to be excellent.

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Review from D H (Daughter-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother-in-law nothing too much trouble whether it is for her or my family. It is so homely and clean lots going on to stimulate the residents. Every member of staff is always smiling and looks happy with their work. Always helpful and keen to ask if everything is ok. They deal
with individual food requirements and ages of residents.

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Review from Richard H (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything that my mother needs have been taken care of. The staff are always attentive nothing is too much trouble. The facilities are clean and well maintained.

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Review from Ruth S (Friend of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy here and that is all I am bothered about. Bedrooms could be made into bed-sitters.

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Review from M W (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend who I have known all my life has been in the above care home for the last two to three years.
I have visited her regularly and have found the home immaculate.
The staff are all very friendly.
The residents are very well cared for by all.

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Review from Catherine R (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly, enthusiastic staff made our time at Gills Top a thoroughly enjoyable experience. Every effort was made to ensure that we wanted for nothing - we were made so welcome.
The warm atmosphere, lively banter, range of activities and truly fantastic food made it a real home from home.
I
think Mum would have liked to stay!
The kindness shown to us and the concern for my needs as well as my mums was really touching.

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Review from J E F (Friend of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gills Top is homely, respectful, clean and comfortable. Caring, considerate, attentive, efficient staff who do not rush. Busy but peaceful. Activities on offer but residents not pressured to take part. Food is excellent with good, well balanced, nutritional choices.
This I received and observed -
staff and residents did also. Thank you.

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Review from Ann R (Respite Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kind and loving care my daughter and I have received from the staff has been wonderful and the food has been excellent.
I have thoroughly enjoyed the break and will return home feeling greatly refreshed. I will miss the warm and friendly atmosphere on my return home and also the fun of the quizzes
and exercise sessions.
A happy, clean and well-run establishment.

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Review from C I (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review relates to my whole experience of Gills Top and the staff there.
All your staff are friendly, professional and approachable. This is both mine and my mother's first experience of the care home environment. The staff have assisted us both in offering both support and reassurance. More importantly,
my mother is settled and is flourishing.
The staff are fully aware of my mother's needs and of how to meet them with dignity and respect.

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Review from Dorothy L (Resident) assisted by family/friend published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with considerable unease, not to say dread, that I approached my fortnight's at Gills Top never having experience living in a care home in my 97 years. It took me quite a while to adjust to the new experience, but during this period, and throughout most of my stay, the staff at Gills Top were
most supportive and encouraging. In the second week of my stay, I really enjoyed my 'holiday' and meeting some of the other residents. I greatly appreciated the support of the staff and I really enjoyed the food! I hope to spend further respite stays at Gills Top when I trust I will settle back into the experience quickly and without trepidation.

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Review from Andrew W (Son of Resident) published on 27 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have stayed in this home - my father for almost 3yrs and my mother for more than 4yrs. Gills Top is a small, homely, residential care home, located in the centre of Grassington. In recent years, it has been partially refurbished with new lighting, sprinklers, fire alarms, floor coverings
etc installed. The ground floor lounge/dining area is attractive, modern and welcoming. The rooms are small and a little cramped so the home suits residents who are sociable and like to spend time with other people in the lounge/dining area.


The level of support I've received from the staff and management has been excellent - they've gone out of their way to keep me informed of my parents' condition and have supported me with excellent advice when my parents have required hospital admission and subsequent advanced care.


Both my parents have now moved on to nursing home accommodation and I shall genuinely miss my daily visits to Gills Top for tea, cake and a chat.


Highly recommended.


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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Gills Top is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Gills Top is calculated as follows: ( (265 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 296 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gills Top is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Gills Top directly for further details.


Awards / Recognitions (3)

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