The Granby

Granby Road, Harrogate HG1 4SR
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9.6 142 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

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Care Provided by The Granby

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruby Audi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for The Granby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Granby Reviews (142)

Total of 142, showing 1-20
9.6

The Granby has a Review Score of 9.6 (9.619) out of 10, based on 16 reviews in the last 2 years. Over all time The Granby has 142 reviews.

Overall Experience

  • 108
  • 23
  • 7
  • 2
  • 2

Date Published

142
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7
16
126

Review from Janet G (Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the party in the ballroom. One of my family came all the way from Sheffield to join me for lunch then another friend came to see the magic show, he was a very clever man, good at his job. Then a lovely pony came. The staff all worked very hard to give us all a lovely Halloween
day - was one to remember. Thank you.

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Review from R S (Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the food and the staff are great. I have unlimited cups of tea.

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Review from C B (Husband of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found The Granby staff all excellent and cannot find any fault with any of the staff from management to the laundry staff. I would also like to thank all the carers that looked after my wife while in your care for the last 15 months. They could not have given her more care as I know how stubborn my
wife was. They gave her good care. Thank you all for everything.

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Review from W J (Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy at The Granby, I have just had my 100th birthday which was very good and a surprise. There are no faults.

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Review from R W (Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Granby is amazing and marvellous at caring for everyone. Right to the fine detail, there is always something going on to suit all. I am happy The Gramby is my home now.

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Review from V H (Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is a beautiful building, very old but yet so modern. I am grateful for all the care.

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Review from L I (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at The Granby for 5 years. His needs have changed during that time but the staff have always looked after him with respect, care and compassion. He has always been happy here and felt secure and cared for.

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Review from E H (Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and well-structured.
Residents are friendly in a nice atmosphere.

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Review from V H (Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just up my street, I love it, quite relaxing and very good, have made great friends.

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Review from S L (Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always people to talk to, great company. I have a nice, bright room.
I join in each day with the daily activities. Everyone is lovely and friendly.

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Review from R T (Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like home, comfortable, everyone is very nice. I really enjoy all activities and trips out, there is always something to do.
Home sweet home.

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Review from J S (Daughter of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful building, bright and clean. Residents' rooms are light and spacious enough for wheelchair use. Food, hospitality and activities first class. Staff caring, efficient and friendly. Would definitely recommend it.

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Review from Marcus W (Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is probably the only genuine review from a resident.
Where do I begin? Drinks get stolen by staff, and things go missing from the room. Beds not made properly, rooms not cleaned for days, no respect for your wishes of privacy. Overreach by management into your personal affairs, waiting 30 to 55
minutes for bell to get answered on average, staff not able to make a blended meal for peg users. Incompetency at every level.

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Review from Jennifer J (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home. Everywhere is decorated beautifully. Very welcoming and all of the staff are extremely helpful and kind. You are always made welcome when you visit. There are plenty of activities that the residents can do if they want to and regular visits from schools and different entertainers.
If you have any worries about your relative they always take it seriously and look into it. I’m also impressed with the number of drinks they are encouraged to have as I know how important it is to keep elderly people hydrated. There are lovely outdoor spaces when the weather is good and I'm impressed with the effort the staff put into taking out residents to the shop or just have a fun trip out.
It has taken a huge weight off my mind knowing that my dad is cared for and my visits to see him are now about enjoying his company.

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Review from Ernest L (Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having felt welcome from the day I arrived, I'm happy to be here. The staff are very attentive.

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Review from W S (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Granby is a substantial old building, which was converted into a care home and occupied a prominent position overlooking the grassland at the end of the town centre. It was refurbished/updated a few years ago and offers spacious accommodation with impressive public rooms. My mother was a resident
for over ten years until she died early this year, during this time she was well looked after by pleasant, friendly and caring staff, who were particularly kind and attentive when it was apparent her health was failing and showed great compassion when dealing with the sadness and emotion experienced at this difficult time when they could not have been kinder or more helpful and supportive.

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Review from D B (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very tasty. Well looked after by the care team. Very nice room and the staff are very friendly.

Reply from Katie Barnett, Marketing Executive at The Granby

Thank you for your positive feedback towards our home. We are pleased to hear how satisfied you are with the care and food that is available to you. We are committed to making your experience the best it can be so please do let us know if there is anything you need.


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Review from E S (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum was admitted for end-of-life care in June this year. Thanks to the outstanding care of the staff, she has vastly improved physical, has gradually gained weight, and in general, is very different from when she arrived at the home. It has been a pleasure to visit Mum in this wonderful
environment, which I cannot praise highly enough. Thank you to all concerned in her ongoing care.

Reply from Katie Barnett, Marketing Administrator at The Granby

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from G C (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our mother's stay was short at The Granby, we couldn't have asked for better care or nursing. She was treated with dignity and respect at all times. The staff were very supportive and guided us through a very difficult time. Highly recommended.

Reply from Katie Barnett, Marketing Executive at The Granby

Thank you for your feedback and for taking the time to share your experience at The Granby Care Home. We are so sorry to hear about your mum but pleased you felt she received great care and hope that her time at The Granby did see some friendships flourish, especially with the care team.


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Review from D B (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here, I have made friends, the food is very nice and I love to enjoy the games and entertainment.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for The Granby is calculated as follows: ( (168 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 186 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for The Granby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 15 Positive Reviews ÷ 16.4 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”


Frequently Asked Questions about The Granby

What types of Care is The Granby registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Granby provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Granby have?

There are 82 Single Rooms.

What are the Facilities & Services at The Granby?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Granby to the centre of Harrogate?

0.9 mile(s) as the crow flies, distance by road may be significantly further.