The Granby

Granby Road, Harrogate HG1 4SR
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9.6 142 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

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Care Provided by The Granby

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruby Audi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for The Granby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Granby Reviews (142)

Total of 142, showing 21-40
9.6

The Granby has a Review Score of 9.6 (9.619) out of 10, based on 16 reviews in the last 2 years. Over all time The Granby has 142 reviews.

Overall Experience

  • 108
  • 23
  • 7
  • 2
  • 2

Date Published

142
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126

Review from Peggy S (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing that I do not enjoy. Lovely food and staff.

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Review from P H (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the team and the food.
My room is very nice.

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Review from J H (Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At The Granby I enjoy everything. I really enjoy activities.

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Review from Dierdrie H (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, I can express how grateful we are as a family for the love and care my mum has received since moving to The Granby. Everyone is so friendly from the receptionist, the manager, the carers, the housekeeping, activities and hostesses. The food looks amazing, my mum has never looked or felt
so well. Well done all of you.

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Review from Jill F (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Prior to my mother's admission to The Granby, we were told that the home supports each resident to have one visitor who can visit in all circumstances, including during periods of covid outbreaks within the home and periods of self-isolation. Despite this and after my mother arrived, I was told that
I did not meet the criteria to become an essential caregiver and I was not allowed to visit my mother for seven weeks. She was distraught. Her physical and mental wellbeing deteriorated significantly. I was alarmed by the poor standard of care, the lack of empathy and respect given to my mother and the absence of support, leadership and communication from management. That said, the reception staff and deputy manager were great. My mother (together with family support) decided to move to an alternative care home. Our concerns for her welfare were such that we moved her before the end of the notice period. Thankfully, she is now happy in the new home, where the environment is caring and supportive. The relief to us all is indescribable.

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Review from P S (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to the Granby she has thrived. I don’t get to see her often so when I visited her recently I can honestly say, I was so pleased at how well she appeared, so different to when she moved in. The care home is lovely, the carers, management, activities and reception couldn’t fault
their kindness.

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Review from J D (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my whole family want to say (out loud) a huge thank you to you all and the team at The Granby for taking such fantastic care of Daf and through some very difficult times (lockdowns). Your patients, tolerance and devotion that you all do on a daily basis go beyond words. We wish you all the
very best in moving forward from a very difficult past couple of years.

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Review from P H (Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, I really like it here, everyone is so kind.

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Review from G Y (Next of Kin) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and is given appropriate support. Her room is kept clean and the staff are caring towards my mother. They are friendly and approachable. They have made Mum comfortable during her time here and help her with meals.

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Review from Jackie L (Daughter-in-law of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is happy at The Granby and the care is excellent.

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Review from Angela P (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most friendly place. The nursing and care staff are kind, gentle and very understanding. During closure, due to covid, we had every confidence our mother was thoroughly cared for and looked after. The reception staff are most welcoming and efficient, keeping us updated and a mine of information. The
food is excellent with a new choice daily and well presented. For those able to join in, there are plenty of activities in which to participate. The home is spotless, airy, warm and cheerful. It takes a lot of patience to deal with the elderly and the staff here have it in spades. Thank you.

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Review from Hilary H (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mum is cared for. The staff are very caring towards Mum. They try so hard to make Mum comfortable. The Granby was a good choice and Mum is happy. That is so important.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you, Hilary, for your comments about your recent experience at The Granby Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Fred B (Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault it.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you, Fred, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.


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Review from Harry H (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you, Harry, we are pleased to have such positive feedback about our home.


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Review from P A (Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and tidy.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive.


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Review from H E (Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one.


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Review from M H (Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like having fun and I like the staff. The food is very nice. My friend lived here too and the company is very nice.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you for letting us know how we are doing at The Granby Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from John L (Respite Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent stay. The staff were faultless and very helpful.

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Review from W A (Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent along with the staff who are very friendly. Super clean.

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Review from W G (Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Granby is very good.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for The Granby is calculated as follows: ( (168 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 186 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for The Granby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 15 Positive Reviews ÷ 16.4 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”