The Granby

Granby Road, Harrogate HG1 4SR
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9.6 142 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

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Care Provided by The Granby

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruby Audi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for The Granby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Granby Reviews (142)

Total of 142, showing 41-60
9.6

The Granby has a Review Score of 9.6 (9.619) out of 10, based on 16 reviews in the last 2 years. Over all time The Granby has 142 reviews.

Overall Experience

  • 108
  • 23
  • 7
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  • 2

Date Published

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Review from Thelma H (Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at The Granby because my room is lovely and large and these large bay windows let all the sunlight in. Everything is kept clean and everyone is very polite, friendly and helpful.

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Review from A O (Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy all the time I have been living here at The Granby.

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Review from Eileen H (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their kindness and the caring way they looked after my Mum. Everyone was so helpful during difficult and emotional times. The manager, the carers, caterers and the housekeeping staff were all so kind and sweet.

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Review from S B (Daughter of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been excellent in its procedures for opening up visiting again to residents. Reception and activities staff have well co-ordinated routines enabling visitors and residents to feel and stay safe. Activities staff have done an amazing job in opening up visiting opportunities at the same time
as maintaining Zoom meeting contact and still running a wide range of entertaining and stimulating in-house events for residents.

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Review from Peter H (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home for over 3 years and the level of care has been excellent throughout.

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Review from V D (Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just what I needed after a stay in hospital. Very helpful staff, pleasant surroundings, peace (except for the constant ringing of bells) and excellent food which was hot!

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Review from Sarah P (Sister-in-law of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely staff, kind and thoughtful. It’s been a tough year for everyone, and they have managed to keep everyone safe during COVID, can’t thank them enough. My family have been so happy that when they visited, she was happy and well cared for.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you, Sarah, for your comments about your recent experience at The Granby Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from Maggie M (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has needed very physical and mental care since entering the home 5-years ago. Despite manager variations, the carers who have managed Mum over the last 5-years have been nothing but angels. It’s so obvious how hard they work, along with the social activities staff, but they still manage this with
a smile on their face, and nothing is ever too much or moaned about. Mum and her room are always neat, Mums physical needs are always seen to. Just this week, I was allowed to visit, and this coincided with Mums 100th birthday but the manager, carers and activities staff all managed to make it special for Mum. Goodness knows how far beyond the 100 Mum will get, but her large family is happy in the knowledge she is in the very best care she can be.
Thank you to them all, from all of us.

Reply from Kristen Fitzgerald, Marketing Assistant at The Granby

Thank you, Maggie, for your comments about your recent experience at The Granby Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from Judy F (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, who has dementia and is in her mid-nineties, has been a resident of The Granby for over two years now. She has been so well cared for by the loving, practical and considerate staff, and I cannot praise them highly enough. There is constant and regular communication in these difficult times,
and whenever I see her in photos, on the website and on Zoom, she is well dressed, and looks settled and happy. Thank you to all the staff. I look forward to actually being able to see them in the near future.

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Review from Janice F (Granddaughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother went to The Granby after an unpleasant stay in hospital. Everyone was so very kind and caring. I could not visit myself, so I was able to FaceTime. It was clear that my grandmother felt safe and cared for. This made us all feel reassured that she was getting the best care possible in
her final days. I am truly thankful for the kindness shown to us all as a family during this very difficult time.

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Review from Caroline B (Daughter of Resident) published on 8 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came from hospital to The Granby for end of life care. Although she was only at The Granby for a few weeks, her care was outstanding. What made the difference was the time the members of the team - nurses and carers - gave to talking and listening to my mother as well as attending to her needs.
My mother was a dignified elegant lady and they respected that. She remained an individual in her own right to the very end. Likewise, the kindness they showed me through those difficult weeks was very much appreciated. It is a sad time but I know that she was in the right place for those last few weeks. Thank you.

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Review from Richard S (Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful, especial to newcomers who have not experienced care home establishments.

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Review from J M (Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life in The Granby for me has been a good experience.

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Review from S M (Friend of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, nice spacious room. Would definitely recommend.

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Review from Dave R (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial phone call from The Granby for my Mum's pre-admission assessment at the end of September, the staff have offered personal care in a relaxed, unrushed manner. Nothing is too much trouble. All the staff have been kind and considerate while being clear about expectations, current regulations
and guidelines. Including, but not solely about COVID-19 regulations and guidelines. My Mum often said, "I feel like royalty here."
During her initial 14 days of isolation, due to COVID guidelines, the manager and staff were very understanding and obliging, encouraging daily phone calls for updates and helping Mum to charge and use her own mobile phone to keep in contact. Under the extreme pressures that COVID has brought to care homes across the UK, The Granby staff have remained calm and caring, showing kindness in everything they do and say.
A highlight for my Mum was being able to dress up and watch her grandson's wedding on her computer tablet, facilitated by care staff at The Granby.

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Review from Leanne G (Granddaughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and kindness shown to my Nan has been exceptional. The home has kept the residents safe through these very difficult times. The Manager has done an amazing job and this can be seen in the results. The activity team have kept my Nan happy and share many photos which we all love as a
family. I can not thank the staff enough for all they have done and are doing.

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Review from Mavis R (Respite Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lovely comfortable room with a window overlooking the Stray. The carers are all polite and very helpful. The food is varied and very tasty.
I am enjoying my holiday here.

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Review from James S (Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good

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Review from J T (Respite Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

General standards of care good. The staff are very happy and friendly. This is my seventh visit.

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Review from J R (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything extremely satisfactory.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for The Granby is calculated as follows: ( (168 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 186 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for The Granby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 15 Positive Reviews ÷ 16.4 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”