The Granby

Granby Road, Harrogate HG1 4SR
Submit a Review
9.6 142 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

Show The Granby on the Map

Care Provided by The Granby

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruby Audi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for The Granby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Granby Reviews (142)

Total of 142, showing 61-80
9.6

The Granby has a Review Score of 9.6 (9.619) out of 10, based on 16 reviews in the last 2 years. Over all time The Granby has 142 reviews.

Overall Experience

  • 108
  • 23
  • 7
  • 2
  • 2

Date Published

142
3
7
16
126

Review from David M (Son of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Granby in December 2019. She was recovering from a hip operation and had, over the previous 6 months, experienced some isolation and disorientation. As a family, we visited her at home 2-3 times a week. However, these visits were not enough to create a happy home environment for her.
Despite initial misgivings about her moving to a care home from both her and us, Granby has been the best decision we could have made for her. The staff and management are first class, the facilities excellent and the team who engage with the residents to keep them occupied and entertained could not work harder. My Mum has gone from a frail old lady to an active engaged resident with a happy future ahead of her. Throughout the threat of the pandemic, The Granby has remained strong and resilient in their care of the residents. It has been heartbreaking not to have seen my Mum face to face for 6 months, but we have stayed in touch thanks to technology. Mum is safe and well. Thanks, Granby team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O M (Respite Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We booked and paid for 2 weeks' respite care in The Granby but left after 5 days. We had to stay in our room from 11.30 Monday, July 6th to Thursday, July 9th at about 3 pm to confirm that we were COVID free - rather a tedious ordeal. We expected to be able to use the garden but this didn't seem possible.
On arrival, we were welcomed to a drink of coffee but surprised to find there was no decaff available. Also, a request for tonic water on Saturday evening (taken daily at home for cramps) was unavailable. I'm sure that if we had been permanent residents we would have solved these issues as all the staff were very helpful, but overall we were very disappointed with our stay.

Reply from Olivia Shields, Marketing Assistant at The Granby

We are sorry to hear that you were not fully satisfied with your stay at The Granby. We are, at this present time, bound by government guidance on isolation and quarantining and although this is very challenging for all concerned, we must adhere to the guidance in order to keep our residents, team and members of the public safe and well.
We aim to provide for the needs of our residents as much as possible and so we apologise that this wasn’t the case for you. Our Home Manager has contacted you to discuss your concerns and so we hope that you feel they have been addressed in a positive way. We thank you for your feedback as this always helps us to improve our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma L (Granddaughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such dedicated staff, they have kept the residents safe through this virus, and although we have been unable to visit they have kept us informed and we have FaceTime. They care about my Nan she is always happy and looks well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz W (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at The Granby for a number of years and the standard of her personal care has generally been high, and always delivered with cheer and kindness. The care team have excelled themselves over the past four months during the pandemic keeping all the residents safe and secure and providing
the extra company and comfort needed in the absence of their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah W (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say how reassuring it is to know that our Mum is being cared for so well, especially in the present circumstances, the staff really care and it shows, nothing is too much trouble for them. The activities are great, Mum loved the recent Hawaiian garden party. Thanks to the lady who organised
our Zoom call. I really can't thank all of the staff enough for all their patience and hard work, which is carried out with love and understanding.

Reply from Michelle Poole, Home Manager at The Granby

Thank you so much for your lovely feedback. The team do really care and they will be delighted to hear your comments about our care and activities at The Granby as am I. I'll pass on your feedback to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Respite Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After some hospital treatment, I came here for respite care. I found peace in the quiet and sunny aspect of my top floor bedroom with its wonderful view over Harrogate's Stray. Days later I was encouraged to have meals in the beautiful 'Willow' dining room, fully lit by chandeliers and decorated in
chinoiserie style. I enjoyed the vegetarian food provided. Not having to think about planning meals, their preparation and cleaning up afterwards was a great relief. Likewise, to have laundry taken away, washed and returned, sometimes within hours, was appreciated. The several interlocking lounges were all comfortable for relaxing in and tastefully decorated. The staff were flexible and happy to please and the interest groups were just starting up again with enthusiasm.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Grandson of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my grandad arrived, he felt settled and happy and well looked after. Cannot recommend The Granby highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen H (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mother was resident at The Granby, she was fortunate to have a beautifully appointed room facing a long stretch of a public park. It made an easy transition for her from independent living to being cared for. The transition was also assisted by the wonderful facilities and catering The Granby
offers, in such a beautiful environment. A home from home. As importantly, the kindness and care of staff and the overall friendliness shown to her made my siblings and I realise that we had made the right decision in moving her there. Never an easy decision for anyone. My wife and children referred to The Granby as Granny's hotel (much to my mother's amusement!). It was so lovely to visit her there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lilian W (Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very very good. All staff so helpful and kind. I would always stay again. The food was very good. I feel so comfortable at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Friend of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so appreciative as, despite the current situation, special arrangements have been put in place by staff to allow us to see and speak to a family member within the care home via video chat to family members. These arrangements are set up through the kindness of staff. This says everything about
the home and, I feel, the individual care given to each resident. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie K (Daughter of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Granby for nearly eight years and is extremely happy there. The staff are caring and helpful and since the covid-19 situation, they have gone above and beyond to ensure that we have contact with mum. The activities, entertainment and food at the home are excellent and any issues
that have been raised have been dealt with professionally. Thank you for taking care of my mum, especially during this very difficult time.

Reply from Olivia Shields, Marketing Assistant at The Granby

Thank you, Julie, for your wonderful comments about The Granby. The care and wellbeing of every resident is always our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine C (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thumbs up to all the staff at The Granby who do such a great job in sometimes very difficult circumstances! My dad is treated with such kindness and care, and nothing is too much trouble for them! It's great to see the relationship they have built with him and its lovely to have a chat and an
update with them when I go to visit! Would be happy to recommend The Granby just on the merits of the staff alone!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very much like staying in a 5-star hotel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T D (Son of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W H (Friend of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff friendly, co-operative and eager to help.
They show concern and real care for the welfare of residents. They are friendly and know my name, even though I am only a visitor.
These people do a splendid job under difficult circumstances sometimes. They should be proud.
Perhaps the catering could be more imaginative - residents need tempting to improve appetite!

Reply from Michelle Poole, Home Manager at The Granby

Glad to hear that you find the team caring and friendly. We aim to provide the best care possible and we are very proud of our team.
Our menus are varied and full of locally sourced high quality ingredients. Our menus change daily offering seasonally balanced dishes. More about our dining is on our website.


As an experienced Home Manager for over 10 years, I have an ‘open door’ policy and would warmly welcome you to pop in to see me next time you are visiting your friend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark C (Son of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that we first enquired about respite care for Mum, it was our first foray into care provision and we weren't sure what to expect. The team at The Granby could not have been more helpful. They went out of their way to support and assist us and mum could not have been looked after any
better during her week there.
The staff are warm and friendly with both guests and relatives and the facilities are of hotel standards. We wouldn't hesitate to recommend The Granby.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z B (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very comfortable here at The Granby and decided to stay a week longer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B N (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, caring place with very happy and caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon M (Son-in-law of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father-in-law was a resident for 2 weeks after breaking his hip, in between being discharged from hospital and returning home. It was an ideal step along the road to recovery, allowing him to build up his confidence, strength and independence after spending 2 months in hospital. By the time
he left, he was able to use his zimmer frame and walk over 100m using it. He was very well looked after by the care staff and was very pleased with his choice to stay there. The administration and organisation of his stay by the care home management were excellent and we felt we had been given a personal and professional service by them. We can thoroughly recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care following a stay in hospital. She has received excellent care during her stay, so much so that she is considering staying here for the long term.
Excellent facilities, wonderful staff and very happy with her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for The Granby is calculated as follows: ( (168 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 186 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for The Granby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 15 Positive Reviews ÷ 16.4 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”