The Granby

Granby Road, Harrogate HG1 4SR
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9.6 142 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

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Care Provided by The Granby

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruby Audi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for The Granby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Granby Reviews (142)

Total of 142, showing 81-100
9.6

The Granby has a Review Score of 9.6 (9.619) out of 10, based on 16 reviews in the last 2 years. Over all time The Granby has 142 reviews.

Overall Experience

  • 108
  • 23
  • 7
  • 2
  • 2

Date Published

142
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Review from E K (Wife of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband went into care at the later stage of his cancer. I can't praise the staff enough. They were all very caring to him in the short time he was there and also to me and we had the wake there with you also which was great. Many thanks to all members of staff.

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Review from P S (Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience, all staff kind and considerate.

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Review from K B (Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very willing to help and happy to return.

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Review from A G (Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had visited numerous care homes in my working life as a police sergeant and none would surpass The Granby.

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Review from Helen J (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident for four and a half years until his death in October 2019. He has really enjoyed life at The Granby and the family never regretted our decision for him to move there. The building is beautiful, well cared for, in an attractive location. The staff are excellent and their genuine
care contributed greatly to my father's happiness even though they are somewhat overworked. Stimulating and varied program of activities. Visitors are made welcome and can share meals and most activities with residents. The standard of food has varied but most recently has been good.
Special praise is due for the end of life care my father received. He remained in his own room surrounded by family and friends, and the support and care of staff who he knew well, backed up by nursing support. I personally experienced the kindness of staff after his death when I stayed for several days.
Only negative comment - frequent changes of management so not always knowing who to speak to about issues.

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Review from A T (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent just over two weeks in The Granby for end of life care passing away on 27th September 2019. Everyone from management, admin staff, nurses, carers, looked after dad with great care and consideration and made a difficult time so much easier for the family. The home is beautifully decorated
from the lounges to the rooms and it has a very welcoming atmosphere throughout. The only slight issue was the locum nurses who were a little unsure when asked about dads meds etc but I know the manager and team are aware of this and I am confident this will be rectified and of course, is somewhat out of management control until brought to their attention.

Reply from Rachel Cooney, Marketing Administrator at The Granby

Thank you for the review. Sorry to hear about the death of your Dad. It’s good to hear that during this difficult time we offered great care and helped to make things a little easier. We have recently welcomed two new experienced permanent nurses to our team and always aim to minimise the use of any locum or agency nurses. It is great to hear that you found the atmosphere welcoming and that you consider us an excellent home. Thank you again for reviewing our home and we will pass on your kind comments to our team.


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Review from S T (Granddaughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent his final weeks being cared for at the Granby care home. The care both he and my family received was excellent. The nurses and carers cared for him in such a loving and respectful way, they became like family to us even for the short time he was there. At the final stages and end of
life, we were overwhelmed by the love that was shown and for this, we are so grateful. The perfect environment for end of life.

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Review from J W (Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good

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Review from D B (Son-in-law of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial enquiry was very positive and encouraging. We brought my mother in law in for respite care in late August. We wanted a high standard for her and we have certainly received it. I have made a few enquiries to The Granby whilst having been away and have been reassured greatly on each occasion.
Our own family and friends have visited themselves and have been impressed with the quality of the residence and the staff looking after our special relative. Bringing our mother into a care home is a big decision, even for respite, but we have been greatly relieved in doing so and our consciences greatly relaxed at the same time. Highly recommended.

Reply from Fiona Adamson, BDM at The Granby

Thank you for the lovely review. We are really pleased that we have been able to make your mother-in-law's stay with us a happy and reassuring one. We will keep you updated on our activity programme and look forward to welcoming you to our home in the future.


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Review from P H (Respite Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given by very professional staff who were only too willing to help with any problems and always with a happy attitude and a smile.
The food was very good with a wide selection to choose from. The whole accommodation was welcoming and to high standards of decoration and cleanliness.

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Review from Mary M (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the Granby are always friendly and polite. I could not fault the care my mother received in the 2.8 years she was there. It was clear that the carers liked my mother and she, in turn, liked them. Whenever they were passing her room, they popped in to say hello and always made time to
answer any questions the family may have had. If they didn’t know the answer they would find someone who did. It wasn’t just the care that is very good. The decor of the Granby is very elegant, bright and welcoming and looked more like a hotel than a care home. I would recommend it to friends and family without hesitation.

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Review from John S (Friend of Resident) published on 20 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the recent couple of months 2 friends (both had the Parkinson's condition), have passed away whilst residents of the Granby Residential Home due to unrelated conditions they had! Although extremely sad and unexpected (in both cases) - the care, attention, consideration and understanding shown by
the staff concerned to them, us friends and the relatives of both families, (for which they are extremely grateful) has been impressive and showed great sensitivity!
Such compassion can't be trained into staff but is clearly down to the quality staff employed and I have no hesitation in recommending the home.

Reply from Fiona Adamson, BDM at The Granby

Thank you for your review John. We have been saddened by the passing away of our residents but we are very pleased to have offered excellent care.


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Review from J R (Respite Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very relaxed stay at the Granby, indeed I was pampered. Everyone was so helpful and caring. I would certainly stay there again should the occasion arise.

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Review from Edna A (Respite Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my time in The Granby very much. The staff's smiley faces at all times, whatever our problems. Nothing was too much trouble.

Reply from Fiona Adamson, BDM at The Granby

We are very pleased that you enjoyed your stay with us at The Granby. Our team thoroughly enjoyed spending time with you. We hope you will continue to visit us to join in future activities and events.


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Review from Ian M (Son of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, helpful staff and fine facilities.

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Review from Valerie G (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was my third stay at The Granby which speaks for itself. As ususal, I was greeted warmly and taken care of immediately. The staff were kind and welcoming. The carers helpful and excellent choice of food. I will always feel happy about coming to stay at The Granby. It's like my second home since
I had my stroke two years ago. I have always said the local hospital saved my life but The Granby saved my sanity.

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Review from Richard M (Son of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Granby is a wonderful place set apart by a team dedicated to supporting the residents.
Mum spent 18 months enjoying her airy room laid out with her own furniture, ornaments and photographs.
A special pleasure was a stroll to the coffee lounge to pick a cake and choose between sitting in her room
or in the calm Byron Library.
The community environment of the stylish dining room with its elegant table service provided a daily focal point and opportunity to socialise with the other residents.
The activity team provided opportunities for mental and physical exercise in a social setting using gentle persuasion for Mum to join in.
Throughout her stay, the carers took time to get to know and understand Mum and she felt secure and safe at a time of great change in her life.
The carers were always aware of her needs and tailored her care helping with personal care while being friendly and engaging with her as a person.
Mum appreciated the team’s warmth, compassion and respect for her dignity.

Reply from Alison Geddes, Marketing at The Granby

Thank you for your positive comments about our home, it is wonderful to hear how pleased you are with the care delivered to your Mum here at The Granby. We pride ourselves on the high level of service we provide, including our dining experience, which provides a social setting for mealtimes in our beautiful dining room. Our Magic Moments Club offers an exciting and varied activity programme to suit a range of interests. Thanks again for your review, the team will be delighted to hear your feedback.


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Review from FP (Partner of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The happy atmosphere at The Granby and the friendly and caring staff made my partner's stay there a relaxing and contented time for him and relieved me of any worries.

Reply from Alison Geddes, Marketing at The Granby

Thank you for your positive comments about our home. At the Granby, we pride ourselves on the high standard of care we provide, so we are pleased you found our home to have a 'happy atmosphere' and our team to be 'friendly and caring'. The team will be touched to hear your lovely feedback. Thanks again for your review, best wishes.


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Review from Pip W (Daughter of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm impressed by all aspects of the home. The staff are cheerful - always have time for a quick word or update on Mum's activities and issues - very caring helping her dress every day in beautifully co-ordinated outfits with earrings and necklaces I haven't seen for years - it is great to see her looking
good and feeling smart - even powder and lipstick! They are equally patient and kind helping with frequent toilet trips!
The building is lovely - feels like a happy hotel - Mum is particularly fond of the ballroom with beautiful chandeliers where concerts are held.
Activities Ladies plan a wide range of entertainments - we have an amazing email link via the Magic Moments club where we can correspond securely with mum which is a great way of keeping in touch from a distance sending photos and messages which she is shown on the iPad - her replies are typed for her, that she is just off to the hairdressers, or has been sitting in the sun with other ladies and appropriate photos uploaded!

Reply from Alison Geddes, Marketing Administrator at The Granby

Thank you for your wonderful comments about our home, it is great to hear how pleased you are with your Mum's care here at The Granby. Our Magic Moments Club provides a range of fun activities to suit all interests, and our App is fantastic for staying in touch even when far away. Thanks again for your review, best wishes.


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Review from Ashley B (Grandson of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma went in to The Granby for respite care. The team were fantastic and we saw a positive change when she left. Nothing was too much trouble and my grandma spoke very highly of all the team!

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for The Granby is calculated as follows: ( (168 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 186 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for The Granby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 15 Positive Reviews ÷ 16.4 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”