The Granby

Granby Road, Harrogate HG1 4SR
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9.6 142 Reviews
  • The Granby, Harrogate
The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The Granby has undergone a full refurbishment, the modernised home includes a welcoming reception area, lounge and bar area and stunning dining room. All rooms have been tastefully redecorated in a number of elegant themes. In addition to this, the home also has a café, wellbeing suite and a luxurious cinema that residents can enjoy.

The lounge at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across the famous common, The Stray.

There is a superb collection of reading material including books, magazines and papers in the decadent library; now called Lord Byron’s library as this is where the famous bard wrote some of his literary works.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there is a seven-seater minibus equipped for wheelchair access which means residents can enjoy excursions both into Harrogate town centre and further afield. A range of recreational activities take place in the beautifully restored and original Crystal Ballroom.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

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Care Provided by The Granby

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruby Audi (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (82)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1994

Funding & Fees Guide for The Granby

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Granby Reviews (142)

Total of 142, showing 121-140
9.6

The Granby has a Review Score of 9.6 (9.619) out of 10, based on 16 reviews in the last 2 years. Over all time The Granby has 142 reviews.

Overall Experience

  • 108
  • 23
  • 7
  • 2
  • 2

Date Published

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Review from M W J (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere has been lifted. The air smells fresh it is cleaner and there are more staff. Residents lounge is never left without a member of staff. Staff talk to residents and are alert to what residents are doing.

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Review from Kevin F (Partner of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find 95% of the staff very good, friendly, caring and always happy no matter what they have to do. Sometimes the food can be good but others poor.
Spend a lot of time in the dining room at meal times and surprised how much food is sent back from residents.
Why when you go in for supper the cook
has gone home when people ask for something else.
Also, old people do not want so much pasta and spaghetti and pizza.
If I had a complaint that would be it.
But as I say, I'm 95% happy.

Reply from Karen Auker, Home Manager at The Granby

Thank you for your comments, we always welcome feedback. We strive to continually improve our care and we are glad that you have had a largely positive experience with us. At The Granby, we love our food. We firmly believe that when you eat well, you live well too. This is a core part of our brighterkind philosophy of care, centering on good nutrition and the importance of mealtimes as a social occasion. Our chef strives to prepare restaurant-style meals combining variety with a balanced diet and an emphasis on locally sourced ingredients. Our residents get involved in helping to plan our menus too. Our dining rooms are always hubs of conversation and laughter during mealtimes. As a Home Manager I always strive to respond promptly to emails and operate an open door policy. If there is anything you would like to discuss further, please contact customercare@brighterkind.com or pop into the home anytime. Many thanks, Karen Auker


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Review from M P (Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind and helpful.

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Review from Eric C (Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There is at present a great deal of complete refurbishment taking place which will not be completed until September. The staffing was recently depleted when a new home was opened at Knaresborough. Quite a few of the staff who lived there moved to be nearer to home. A much more accurate description will
be available when the work is completed.

Reply from Karen Auker, Home Manager at The Granby

Thank you for your comments. We always welcome feedback as we continually strive to improve our care. We are delighted to be undertaking a full refurbishment of The Granby. Our investment will see this home completely refitted and remodelled to create a very special environment for our residents and their families. As well as a complete refurbishment of all our bedrooms and common areas, we will also be installing an enlarged lift, refurbishing the crystal ballroom and creating new areas such as a wellness spa and cup and saucer café. We also recently opened our new cinema room for residents to enjoy their favourite films. If you would like to discuss any issues further, you are welcome to contact me any time.


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Review from M C (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very secure in the home and the staff and facilities are very good.

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Review from Dr W W (Son of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the last 8 years, standards have dropped and fees have increased by around 6% a year compound interest. These increases are not justifiable and will if they continue, prohibit recruitment of customers.
Management has been constantly changing and therefore continuity lacking. Investment in the
building has been minimal apart from "window dressing."
Recent investment in the home in the form of refurbishment and staffing by the new company and the appointment of a new general manager and unit manager allows for a degree of optimism. However, we will wait and see.

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Review from Michelle (Niece of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

For nearly 3 years, I have visited my 95-year-old aunt on a weekly basis and the staff have always been very courteous and cheerful, whilst carrying out their duties.
The recent refurbishment project is going to take The Granby up another level and will be a vast improvement to residents and visitors.

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Review from Barbara Q (Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far only a short time here, but a very enjoyable time. Including a very interesting and fun time out. So far all my needs have been met. One thing one could not find better, staff for help and friendliness which I needed.
One complaint, the shower room, more water ends up flooding the floor and
sometimes the carpet, however careful one is. Thank you to staff.

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Review from G B (Son of Resident) published on 30 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very caring. The management seem to change far too regularly to give real confidence in the long term direction of what should be a successful care home. The costs seem very high by comparison to other homes in the area.

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Review from Jean S (Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Afternoon cakes could be nicer.

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Review from Guy P (Nephew of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Granby is a welcoming and impressive home where the residents are well cared for. The atmosphere is usually cheerful and comfortable. The fabric of the building and rooms is best described as faded elegance but I understand a refurbishment programme is in hand. Otherwise it seems clean and tidy
and has a fresh atmosphere.

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Review from Bessy M (Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally the care is quite good but recently the food has not been quite up to standard or amount. I am hoping for better in the future.

Reply from Bethany Gibbons, Marketing Assistant at The Granby

Thank you for your comments – we welcome your views, which will help us to improve our care services. In order for us to do this we need more details from you. Please contact us directly at customercare@brighterkind.com and we will ensure your comments are acted on accordingly.


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Review from Cynthia B (Resident) assisted by family/friend published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are good, but it feels as though there are not enough of them. I think that there are not enough commodes. I also think that the carers are not paid enough for the hard work they do.

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Review from Dorothy B (Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standards have dropped for The Granby. Food not always hot enough.
More variety of food offered.

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Review from David T (Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

More variety of food to be offered.

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Review from Ashley G (Son of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my fathers first ever visit I found not only my father was, and still is, treated with utmost respect, nothing seemed too much trouble. The rooms are spotlessly clean and all facilities that could be required. Bathrooms immaculate and with all help aids available. On to the restaurant....what
can I say!! French chefs! Formidable, always a very varied menu and good quality too. Entertainment in The Granby appeared to be of interest and always something to do. For any potential residents of The Granby I would rate it's hospitality, staff, rooms, food, grounds, upkeep, all very highly and I know my father is happy here and being well looked after.

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Review from Jane P (Niece of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Granby is a warm, friendly and welcoming home where nothing seems to be too much trouble for any of the staff. The staff are patient, tolerant and very caring. My aunt is sometimes a very difficult person to deal with and they give a great deal of time to her when specially needed. The food is good,
an important feature. The residents all look small and well cared for. They are happy and smiling- for those that can - which is noticeable to visitors.

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Review from Shirley S (Friend of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming on entrance, staff very helpful and pleasant.

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Review from S I (Friend of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit many care homes, this one is outstanding.

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Review from John S (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one I have been treated with the utmost respect from all the staff. I have had issue with the odd meal, but overall that standard is good.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for The Granby is calculated as follows: ( (168 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 186 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.915 Points relating to the number of positive Reviews for The Granby is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 15 Positive Reviews ÷ 16.4 = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Ruby

Ruby Audi

Job Title: Home Manager

Joined: 2023

Ruby graduated with a BS in Nursing Degree in 2000. She began as a nurse in United Arab Emirates working in the private medical team for the president. In 2004, she returned to Lebanon as a nurse in the accident and emergency department before becoming Deputy Nurse Manager and being trained in advanced nursing diagnostics. In 2009, she got a job with one of the best Ophthalmology surgeons in Lebanon. She managed three clinics as well as assisting in surgeries, and diagnostic procedures. In 2017, she obtained a CELTA, which enabled her to work as a school nurse and an English teacher before she moved to the UK.


Ruby is a proud mother of two girls and enjoys reading, studying languages and acapella choir singing in her spare time. Words of encouragement from Ruby for someone looking for the right care home would be: “The most important thing is having a thorough initial assessment to determine the needs of the resident which is essential for choosing the right care home.”