I simply cannot speak highly enough of The Hall, it is a truly outstanding care home.
Samantha F (Granddaughter of Resident)
Mum loves the varied and fun activities and always has a big smile on her face.
T G (Daughter of Resident)
Everyone very helpful and caring, dad really made to feel at home
H H (Daughter of Resident)
The Hall Residential Care Home has a Review Score of 9.8 (9.773) out of 10, based on 10 reviews in the last 2 years. Over all time The Hall Residential Care Home has 30 reviews.
Review from J B (Granddaughter of Resident) published on 23 October 2024
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Review from Samantha F (Granddaughter of Resident) published on 26 September 2024
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Review from J W (Daughter of Resident) published on 19 September 2024
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Review from M S (Son of Resident) published on 19 September 2024
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Review from T G (Daughter of Resident) published on 10 September 2024
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Review from M C (Grandson of Resident) published on 6 September 2024
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Review from Matt G (Son of Resident) published on 27 February 2024
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Review from Sally S (Daughter of Resident) published on 1 February 2024
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Review from H H (Daughter of Resident) published on 26 July 2023
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Review from John D (Power of Attorney of Resident) published on 27 June 2023
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Review from Wendy R (Daughter-in-law of Resident) published on 21 February 2023
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Review from J H (Daughter-in-law of Resident) published on 15 September 2022
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Review from K W (Daughter-in-law of Resident) published on 15 August 2022
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Review from A M (Friend of Resident) published on 28 July 2022
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Review from P E (Granddaughter of Resident) published on 6 July 2022
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Review from Sara F (Daughter of Resident) published on 11 May 2021
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Reply from Diane Hagan, Manager at The Hall Residential Care Home
Thank you for your kind words; we are so sorry for your loss but so glad we have been able to support you!
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Review from Rachel (Daughter of Resident) published on 26 August 2020
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Reply from Diane Hagan, Manager at The Hall Residential Care Home
Thank you for your kind words, your dad is a super character.
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Review from Jane A (Daughter of Resident) published on 19 August 2020
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Review from Kathryn (Regular Volunteer) published on 6 July 2020
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Review from Philippa G (Daughter of Resident) published on 4 June 2020
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Reply from Diane Hagan, Manager at The Hall Residential Care Home
Thank you so much for your kind words, your mum is a wonderful lady and a valuable part of our extended family!
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The Review Score of 9.8 (9.773) out of 10 for The Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for The Hall Residential Care Home is calculated as follows: ( (100 Excellents x 5) + (18 Goods x 4) ) ÷ 118 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.926 Points relating to the number of positive Reviews for The Hall Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 18 Mar 2025
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Job Title: Manager
Joined: 2011
Diane has been a member of the team for many years and has overseen The Hall through a series of transformations. The Hall and its residents are very dear to Diane's heart.