The Hall Residential Care Home

Chestnut Street, Thornton Le Dale, Pickering YO18 7RR
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9.8 30 Reviews
  • The Hall Residential Care Home, Pickering
The Hall is a true home from home, lifelong, care environment providing five-star comfort and security within a beautiful historic building.

Having been lovingly restored, The Hall offers the very best facilities in the region for truly lifelong care. The addition of nine brand new rooms reflects a dedication to providing a luxurious lifestyle choice.

Located in the picturesque village of Thornton-Le-Dale, there are now 47 stunning rooms, including flats which are ideally suited to married couples or siblings wishing to live together. Each room has an en-suite bath or full shower room, has been beautifully designed by a local interior designer and has spectacular views of the surrounding countryside and wildlife.

The expert team at The Hall is dedicated to improving and maintaining quality of life for all its residents. The enthusiastic activities co-ordinator provides a variety of person-centred care activities based on individuals’ needs and wishes to allow everyone to lead an active life, creating a vibrant environment and generating fun and conversation.

The home provides 24-hour care and support, and respite services and a full calendar of activities and entertainment.

Delicious, home cooked food is created by the home's award-winning chef. The home has extensive grounds and gardens with stunning views.

Affordable weekly fees and provided by The Hall which boasts a brand-new hairdressing salon.

Adding another dimension to the care home is The Hall’s Day Care Centre. This provides excellent facilities for the elderly and includes regular and varied events in a warm and welcoming environment!

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Care Provided by The Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Diane Hagan (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (50)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,500
  • (these prices are only a guideline, please contact The Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Hall Residential Care Home Reviews (30)

Total of 30, showing 1-20
9.8

The Hall Residential Care Home has a Review Score of 9.8 (9.773) out of 10, based on 10 reviews in the last 2 years. Over all time The Hall Residential Care Home has 30 reviews.

Overall Experience

  • 26
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Review from J B (Granddaughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hall offers great activities for their residents. Today I attended the Coffee Morning, the residents had made biscuits and there were lovely cakes on offer too.
The was live music and lots of people enjoying it and singing along in the garden room.

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Review from Samantha F (Granddaughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are super friendly and professional, nothing is too much trouble. The staff have made my Grandma truly welcome and have supported her transition superbly. My family and I have been well supported too, as it is a difficult time for all of us. My Grandma's room is beautiful, the care home is
clean and the food is amazing, according to Grandma! The vast amount of activities have really helped my Grandma settle in and I can honestly say Grandma has done more there in three months than she has in years. Grandma has made some lovely new friends in the care home and it is so nice to see her sitting and laughing with them. I simply cannot speak highly enough of The Hall, it is a truly outstanding care home.

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Review from J W (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came here for respite and she has been very happy with all the care and attention given to her. The activities that are available are wonderfully organised and she thoroughly enjoys them. All the staff are so kind. Thank you to the hall staff for their help.

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Review from M S (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy at The Hall. Plenty of activities for the residents. The staff are very helpful. I am pleased that she is in good hands. The location is fantastic, the grounds are beautiful and the residents can enjoy them especially during good weather. The activities are good and they try and
involve residents' families. The fun days are good and raise money for charities and are very stimulating for the residents. Thornton le Dale is a lovely area and the staff often take residents out to enjoy the area. Facilities are good at The Hall, good outdoor area, nice lounges and a nice orangery. The bedrooms are so comfortable and cosy. Communication with the staff is good, if my Mum needs anything they will speak to me. Thank you The Hall.

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Review from T G (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hall is a fantastic home. The staff are extremely friendly and committed to caring for all their residents.
Mum loves the varied and fun activities and always has a big smile on her face. The staff work very hard to keep everyone entertained and engaged.
Social media posts help to keep me very
well informed of what's going on. I love the photos.
The food and standard of cleaning is exceptional. I can't recommend it more highly.

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Review from M C (Grandson of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing again to give another review on the fantastic care my grandmother has been receiving whilst at the hall care home situated in the picturesque Thornton le-dale. Today I would like to personally thank two staff members in particular who provide exceptional care ranging from very pleasant trips
out for my nan and are very kind and supportive. Thank you to everyone who takes care of Nanna. You all deserve so much praise. Thanks.

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Review from Matt G (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to my mum in her final few weeks was exemplary. They treated her with dignity and like a human being, which in her hospital stay before was not the case. Lovely quiet location, with plenty of outside light. The lounge attached to her room was great for younger family members
to be while visiting.

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Review from Sally S (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of The Hall Residential Care Home team provide care of the highest standard at all times. It certainly was our lucky day when Dad ended up there after a fall. His final months were spent with people who showed him love, compassion and respect. He seemed to relish life once more with the
constant companionship and he truly blossomed. He was encouraged to take part in numerous activities, which he not only loved but also had a real positive effect on his dementia.

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Review from H H (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone very helpful and caring, dad really made to feel at home, he's always encouraged to join in and does if not asleep as that's what he does best. He especially enjoys the school children coming he connects with one in general.

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Review from John D (Power of Attorney of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Payments! Despite paying every invoice, we do not seem to get it right and the statements are difficult to understand.

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Review from Wendy R (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in The Hall for the last year of her life. The care she received was second to none, and all the staff and carers were extremely caring and professional, making sure that Mum was comfortable at all times. As a family, we are all grateful for the love and care Mum received in the last months
of her life. Thank you to all at The Hall.

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Review from J H (Daughter-in-law of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred to The Hall following a 4-month stay in hospital, following surgery on a fractured leg bone. When the hospital wanted to discharge her, she still required specialised care and was not ready to return home. She was transferred to The Hall from the hospital and the staff
were absolutely great. They encouraged her to become more mobile and got her dressed every day. They helped her to return to a more normal everyday routine that enabled her to return home, which was her greatest wish. Although she still needs more additional professional care and assistance than her immediate family are able to provide, I have no doubt that without the help of the staff at The Hall, she would not have been able to return home.

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Review from K W (Daughter-in-law of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so fortunate to find this amazing Care Home. The staff were wonderful and cared for my mother-in-law with care, dedication and professionalism. Nothing was too much trouble, we live a distance away and they were in constant communication, updating us on everything. At one point, she was admitted
to hospital having suffered a stroke and the hospital advised us that she survived thanks to the prompt action of the staff at the Hall. Sadly, she passed away recently and to the end was treated with care and dignity.

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Review from A M (Friend of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend. Lovely home, staff welcoming and they even stayed covid free that really says it all. I haven’t stopped talking about this home - my experience of it has been nothing but second to none.

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Review from P E (Granddaughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close relative was a recent resident of The Hall, the staff could not have been more helpful or friendly doing everything they could to make her stay as nice and easy as possible. I would not hesitate to recommend The Hall.

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Review from Sara F (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Hall in February 2021, with dementia and end-stage kidney disease. I cannot sufficiently express my gratitude to the management and staff for the care and love they gave to her under difficult conditions (Covid) and when she was quite new to them - they showed her so much patience,
understanding and real care during what turned out to be her last few months and weeks of life. In addition, they were extremely kind and caring for my sister and me. To be honest, the choice of the care home was a bit of luck on our part - it is so difficult to make a choice during Covid especially, but also, because so much online information is out of date (particularly fees!) and tedious to read through. However, we were very, very fortunate with our choice, and feel we could not have chosen any better. The Hall itself is lovely, it feels more like a lovely old house than a care home, and is so clean and well looked after - not clinical and characterless.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for your kind words; we are so sorry for your loss but so glad we have been able to support you!


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Review from Rachel (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at The Hall for over a year now. He settled in quickly with excellent support from the staff. The Hall is homely and relaxed. The interaction between staff and residents is genuine and the staff obviously care about them. There are plenty of very well run activities to motivate the residents.
Hygiene is spot on and the food is excellent.
Would recommend without a second thought.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you for your kind words, your dad is a super character.


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Review from Jane A (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aside from being generally delighted and impressed with the levels of care, comfort and cleanliness at The Hall, this review specifically relates to my lockdown experience.
I have not had any contact with Mum since February. As an asthmatic myself, I have been careful since lockdown and was very pleased
that The Hall took immediate action to secure the safety of their residents. So whilst it was personally sad that I couldn't visit, I completely understood the reasoning behind it.
The fact that there has not been a single case of COVID at The Hall demonstrates that the level of care has been exceptional and also shows the sacrifices that the staff must have made in keeping themselves safe and socially distanced in their private lives.
My visit on 6 August was an absolute joy. Whilst feeling secure in following their stringent procedures, I was able to visit Mum (coincidently on her 87th birthday) and have the most lovely visit that was full of laughs and love. Thank you all.

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Review from Kathryn (Regular Volunteer) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a happy resident here for four years. It is a very friendly home and whilst visiting I got to know many of the other residents. When Mum passed away I did not wish to leave The Hall and so became a Volunteer (being doing this for six years now). The care is still great and the facilities
and activities just keep improving.

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Review from Philippa G (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over three years and has a lovely set of rooms overlooking the beautifully maintained gardens and the fields beyond. The staff are all so kind and caring, making every effort to accommodate all the different residents’ needs. Their friendly approach has always been
a great comfort to the family but I have to commend them on their exemplary vigilance during the lockdown due to COVID-19. The Hall shut their doors to all visitors a week before the official lockdown but the manager has come up with some innovative ways of making sure that the families can keep in touch with their loved ones. This includes time slots that can be booked on a dedicated mobile, a video call or a face to face through the glass of the conservatory using the mobile to speak to the resident. The look on my mother’s face when we saw each other for the first time for over six weeks, albeit through that glass, was a joy to behold. I would certainly recommend The Hall to anyone.

Reply from Diane Hagan, Manager at The Hall Residential Care Home

Thank you so much for your kind words, your mum is a wonderful lady and a valuable part of our extended family!


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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for The Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.847 for The Hall Residential Care Home is calculated as follows: ( (100 Excellents x 5) + (18 Goods x 4) ) ÷ 118 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for The Hall Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 14 Apr 2025

Ensuite room


Awards / Recognitions (0)

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Meet the Team (1)

Diane

Diane Hagan

Job Title: Manager

Joined: 2011

Diane has been a member of the team for many years and has overseen The Hall through a series of transformations. The Hall and its residents are very dear to Diane's heart.


Frequently Asked Questions about The Hall Residential Care Home

What types of Care is The Hall Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hall Residential Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Hall Residential Care Home have?

There are 50 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Hall Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Hall Residential Care Home to the centre of Pickering?

2.7 mile(s) as the crow flies, distance by road may be significantly further.